Scribd
Upload
566 views16 pages

Quality Circle Training

This document provides an introduction and overview of Quality Circles, which are small groups of employees who meet regularly to identify, analyze, and resolve work-related problems. It outlines the characteristics of Quality Circles, their objectives like improving attitudes, skills, and teamwork. The document also describes who is involved in Quality Circles like steering committees, facilitators, and members. Key steps and methods in the Quality Circle process are defined. Finally, advantages of Quality Circles like improved productivity, quality, and efficiency are presented.

Uploaded by

Urdan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
566 views16 pages

Quality Circle Training

This document provides an introduction and overview of Quality Circles, which are small groups of employees who meet regularly to identify, analyze, and resolve work-related problems. It outlines the characteristics of Quality Circles, their objectives like improving attitudes, skills, and teamwork. The document also describes who is involved in Quality Circles like steering committees, facilitators, and members. Key steps and methods in the Quality Circle process are defined. Finally, advantages of Quality Circles like improved productivity, quality, and efficiency are presented.

Uploaded by

Urdan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 16

“QUALITY CIRCLES”

INTRODUCTION AND AWARENESS


SESSION TO START QCs

Date: 02.06.2017 to 05.06.2017

Prepared by: Shaik Urdanda Saheb


Presentation Index:

A. Quality Circles Introduction


B. Characteristics of QC
C. QC Objectives
D. Who works for QC
E. Advantages
F. QC Steps
G. Quality Circle Steps Methods
H. Quality Convention Photographs
I. Quality Convention Photographs ICQCC
J. Quality Convention Teams
K. Quality Circles – Company Lists
L. Quality Circle Presentation
What is Quality Circle:

Quality Circle is
- A Small group of employees
- from same work area
- or doing similar type of work
- who meet regular intervals for about an hour every week to
Identify, analyze and resolve work related problems
leading to improvement in their total performance and
enrichment of their work life.

Matsushita: Panasonic Company Founder.

“ We make people before we make the product”.


A) Quality Circles Introduction:

 Quality circles introduced in US in 1950’s by W. Edwards Deming.

 Later was accessibly defined by a professor named Kaoru Ishikawa


in 1988 in Japan. (Father of Quality Circles).

 First company to introduce quality circles was Nippon wireless and


telegraph company, Japan.

 Quality circles in India are being promoted by QCFI (Quality Circle


Forum of India).

W. Edwards Deming Kaoru Ishikawa


B) Characteristics of QC:

 Team from same work place.


 Lead by supervisor / in-charge (Facilitators).
 Weekly or scheduled meetings.
 Circle members are trained in techniques of analysis and
problem solving.
 Basic role of circles is to identify and solve work related
problems for improving quality and productivity.
 Quality circles enable their members to exercise their hidden
talents for tackling challenging tasks.
C) QC Objectives:

 Change in Attitude:
“I Don’t Care” to “I Do Care”

 Self Development:
Bring out “Hidden Potential” and learn additional skills.

 Development of Team Spirit:


Improve department work relations.

 Improve Organizational Culture:


Positive working environment with High motivations.

Japanese Words: It is better for one hundred people to take one


step than for one person to take a hundred.
D) Who Works for Quality Circles:

1) A Steering Committee:
- Meets once in a month.
- Headed by senior of plant.
- Plans, reviews and directs the program.
2) Facilitator: Organizes and facilitates the circle
meetings and medium of communication
with top management for status updation.

3) Circle Leader: - Organizes, actively participates and


- Conduct circle activities.

4) Circle Members: - Active participants of circle.


- Generators of ideas.
- Analyses the circle theme, actions etc.
E) Advantages:

 Product improvement.
 Customer Satisfaction.
 Efficiency savings.
 Financial savings.
 Improved company performance.
 Reduced customer complaints.
 Reduce wastage.
 Reduce Errors.
 Increase accuracy and efficiency.
F) Quality Circle Steps:

1) Identification of Problems
2) Selection of Problem
3) Defining the problem Quality Circle’s
4) Analysis of Problem 12 Step
5) Identification of causes methodology
6) Finding out of root cause
7) Analysis of data
8) Developing solutions
9) Foreseeing probable resistance
10)Trial implementation and check performance
11)Regular Implementation
12)Follow-up and Review
G) Quality Circle Steps Methods:

1) Identification of Problems. Mile stone Chart/Gantt Chart.


 List down all problems.
 ABC Categorization.
 A Category: Non involvement of other departments.
 B Category: Other department involvement is necessary.
 C Category: Needs management support in implementing
the solutions.

2) Selection of Problem: Ranking Method, Pareto Analysis,


registration.

3) Defining the Problem: Flow Diagram, Problem Definition.

4) Analysis of Problem : Data collection of problem on all


possible aspects.
G) Quality Circle Steps Methods:
5) Identification of Causes: Brain Storming, CE Diagram.

6) Finding out the root causes: Identifying main relevant causes


in cause and effect diagram by data collection and discussions.

7) Data Analysis: Using techniques like bar, pie, histogram,


stratification, scatters diagram etc.
Why-Why analysis, 5/4/3W1H.

8) Developing Solutions: Brain Storming and Several


discussions.

9) Foreseeing probable resistance: Brain storming


Identifying the probable constraints and finding ways to overcome them.
Make a presentation to all involved employees to explain the solution selected
i.e. Departmental head, facilitator, other officials and non members involved
with implementation.
Discuss and evolve a system of implementation.
G) Quality Circle Steps Methods:
10) Trial Implementation and Check Performance:
- Data collection after implementation.
- Comparison of old and new data with Pareto, Histogram, and
Control charts.
- Watch process trend.
- Analyze the results.
- Discuss and incorporate the changes needed.

11) Regular Implementation:


- Once validity is checked and improvement observed with data
regular implementation can be done.

12) Follow-up and Review:


- Implement evaluation procedure, use control charts have six
monthly reports for evaluation.
- Make modification if required.
H) Quality Convention Photographs (QCFI):
I) Quality Convention Photographs (ICQCC):
J) Quality Convention Photographs (QC TEAMS):
K) Quality Circles Using Company Lists:

AMARA RAJA

You might also like