Scribd
Upload
43 views19 pages

Develop Change Management Strategy: BSBINN601 Lead and Manage Organisational Change Session 2

Uploaded by

sammy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
43 views19 pages

Develop Change Management Strategy: BSBINN601 Lead and Manage Organisational Change Session 2

Uploaded by

sammy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 19

Develop change

management strategy
BSBINN601 Lead and manage
organisational change
Session 2
Purpose of this presentation
At the end of this session, you should know how to:
Develop a change management strategy:
 undertake cost-benefit and risk analysis
 develop a change management project plan
 assign resources
 develop communication and education plans
 consult with relevant groups and individuals for input to the
change process
 develop measurement and reporting programs
 obtain approvals to confirm the change management process.

© Innovation and Business Industry Skills Council Ltd


The change management
process

Prepare for Implement Reinforce &


change change evaluate

© Innovation and Business Industry Skills Council Ltd


Change management theories
Examples of theories include:
John Kotter – 8 Change Phases Model
ADKAR® Change Management Model
Wilfried Kruger – Change Management Iceberg.

© Innovation and Business Industry Skills Council Ltd


Developing a change
management strategy
A change management strategy should address:
change goals cost benefits
change impacts risk management
project management stakeholder
communication management
education measurement and
reporting.

© Innovation and Business Industry Skills Council Ltd


Change goals
Goals should address:
what is changing
why it is changing
when the change program will start and finish.

© Innovation and Business Industry Skills Council Ltd


Change impacts
When assessing impacts, you Your change management
should consider: strategy should detail :
People Who/what is impacted
Processes How they are impacted
Technology When the impacts will
Structure be realised

© Innovation and Business Industry Skills Council Ltd


Project management
Detail project team roles and responsibilities such
as:
executive or senior leadership sponsor/s
assigned resources.

Include a detailed change management project plan:


communications plan
education plan.

© Innovation and Business Industry Skills Council Ltd


Consultation
Key people to consult with are:
managers responsible for a department, team,
process or technology that will be impacted by the
change
organisational ‘historians’ to learn about what has
worked well and not so well in the past
subject matter experts (SMEs) for areas that will
be impacted by the change being introduced.

© Innovation and Business Industry Skills Council Ltd


Communication plans
Include:
audience
what will they be told
when will they be told
who will deliver the message.

© Innovation and Business Industry Skills Council Ltd


Education plans
Include:
who needs training in what
when they will be trained
how they will be trained
where they will be trained
who is responsible for providing the training.

© Innovation and Business Industry Skills Council Ltd


Cost-benefit analysis

© Innovation and Business Industry Skills Council Ltd


Risk management
Three steps to managing risks and barriers:
Step 1 – Identify the risks and barriers.
Step 2 – Analysing and evaluating risks and
barriers.
Step 3 – Identify mitigation strategies.

© Innovation and Business Industry Skills Council Ltd


Risks
When implementing change some of the potential
risks are:
process changes result in slower service to
customers
poor change management results in disgruntled
employees
new equipment results in an increase of errors.

© Innovation and Business Industry Skills Council Ltd


Barriers
Barriers to change may include:
fear of the unknown
existing organisational culture e.g.
history of failed organisational change
loss of control
poor manager/employee relationships
lack of involvement in the change
low morale
vested interests.

© Innovation and Business Industry Skills Council Ltd


Stakeholder management
Your change management strategy should include
details of:
who the key stakeholders are and their roles
stakeholder commitment status
concerns and issues and how can these be
addressed.

© Innovation and Business Industry Skills Council Ltd


Measurement and reporting
Your change management strategy should include:
how you will measure success
how you will report success.

© Innovation and Business Industry Skills Council Ltd


Obtain approvals
When submitting your strategy for approval, you
should ensure it clearly outlines:
how the change will improve organisational
performance
how the change links to the organisation’s
strategic and operational plan goals
how the change will be managed, i.e., your change
management strategy.

© Innovation and Business Industry Skills Council Ltd


The next step
You should now:
complete the learning activities in Section 2 of
your Student workbooks
read through Section 3 of your Student
workbooks.

© Innovation and Business Industry Skills Council Ltd

You might also like