2.1 Building Communications Proficiency
2.1 Building Communications Proficiency
Building
Communications
Proficiency
IOBC
Module 2.1 Building Communications Proficiency
Lesson Goal
IOBC
Module 2.1 Building Communications Proficiency
Lesson Objectives
After this lesson, the participants will be able
to:
IOBC
Module 2.1 Building Communications Proficiency
Lesson Objectives
After this lesson, the participants will be able
to:
• Review and correct the most common errors
encounter in writing police reports,
memoranda, and letters;
• State the pre-requisites in writing
correspondence and technical report writing;
• Recognize the Essential Qualities of Good
Writing;
IOBC
Module 2.1 Building Communications Proficiency
Lesson Objectives
After this lesson, the participants will be able
to:
IOBC
Module 2.1 Building Communications Proficiency
Presentation Sequence
2. Language Proficiency
• Determining Sentence Errors
IOBC
Module 2.1 Building Communications Proficiency
Presentation Sequence
Course: IOBC
Module 2.1 Building Communications Proficiency
Part One:
The Communication
Process
IOBC
Module 2.1 Building Communications Proficiency
IOBC
Module 2.1 Building Communications Proficiency
Components of Communication
Process
1. Sender
2. Encoding
3. Transmission of Message
4. Decoding
5. Receiver
6. Feedback
IOBC
Module 2.1 Building Communications Proficiency
FEEDBACK
(RESPONSE)
IOBC
Module 2.1 Building Communications Proficiency
Goals of Communication
Process
IOBC
Module 2.1 Building Communications Proficiency
Goals of Communication
Process
IOBC
Module 2.1 Building Communications Proficiency
Goals of Communication
Process
Discovery Establishment
Conviction
of Truth of Facts
IOBC
Module 2.1 Building Communications Proficiency
Video Clip
IOBC
Module 2.1 Building Communications Proficiency
Types of Communication
A. Non-Human Communication
1. Animal Communication
2. Plant Communication
B. Human Communication
1. Verbal Communication
2. Non-Verbal Communication
IOBC
Module 2.1 Building Communications Proficiency
General Barriers in
Communication
A. Physical Barrier
B. Psychological – Emotional
C. Cultural
D. Linguistic
E. Interpersonal / Behavioral Patterns
F. Perceptual
IOBC
Module 2.1 Building Communications Proficiency
General Barriers in
Communication
G. Organizational
H. Information Overload
I. Noise / Distractions
J. Feedback
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Module 2.1 Building Communications Proficiency
Video Clip 2
IOBC
Module 2.1 Building Communications Proficiency
Part Two:
Language Proficiency
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Module 2.1 Building Communications Proficiency
Language Proficiency
IOBC
Module 2.1 Building Communications Proficiency
1. Run-on Sentence
2. Misplaced Modifier
3. Fragment
4. Dangling Modifier
5. Faulty Parallelism
6. Use of Split Infinitives
IOBC
Module 2.1 Building Communications Proficiency
1. Run-on Sentence
• Two sentences or ideas written as one
• No appropriate punctuations or connecting
word separating the ideas
• Either Comma splice or Fused sentence
IOBC
Module 2.1 Building Communications Proficiency
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
Comma Splice: The altercation occurred in
front of the victim’s residence, the suspect
was already drunk at that time.
IOBC
Module 2.1 Building Communications Proficiency
Example 2:
Fused Sentence: The altercation occurred in
front of the victim’s residence the suspect
was allegedly drunk at that time.
IOBC
Module 2.1 Building Communications Proficiency
2. Misplaced Modifier
• Modifiers or descriptive phrases that are
not placed beside or near the word(s) they
are supposed to modify or describe
• Results in ambiguous or confusing
sentences.
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
Wrong: This action is in compliance with the
Chief, PNP’s directive to place police personnel
under restrictive custody involved in criminal
complaints.
Example 2:
Wrong: On June 21, 2009 at about 5:00 P.M., a
woman appeared to this office and presented a
photograph of the suspect who introduced herself as
the lone witness to the stabbing incident.
IOBC
Module 2.1 Building Communications Proficiency
3. Fragment
• Phrases or groups of words
• No subject or verb
• Does not express a complete thought
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
Fragment: When uncovered, reveal a male
cadaver, clad in white shirt with blood and a
pair of gray Corduroy short pants.
Example 2:
Fragment: Upon arrival, the operatives saw the accused
drinking hard liquor and immediately arrested him.
Brought to the warrant office for proper disposition.
Likewise, informed him of RA 7438 known as Miranda
Doctrine.
Example 3:
IOBC
Module 2.1 Building Communications Proficiency
4. Dangling Modifier
• Subject of the main idea or main clause is
not the one that the phrase modifies.
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
IOBC
Module 2.1 Building Communications Proficiency
Example 2:
IOBC
Module 2.1 Building Communications Proficiency
Example 3:
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Module 2.1 Building Communications Proficiency
5. Faulty Parallelism
• Sentence contains elements of different
grammatical kind
• Disrupts the reader’s flow of thought and
expectations
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
IOBC
Module 2.1 Building Communications Proficiency
Example 2:
Non-parallel: The members of the search and
rescue team convened to share information
about their mission and for the planning of their
next move.
IOBC
Module 2.1 Building Communications Proficiency
Example 3:
IOBC
Module 2.1 Building Communications Proficiency
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
IOBC
Module 2.1 Building Communications Proficiency
Example 2:
IOBC
Module 2.1 Building Communications Proficiency
Exercises
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Module 2.1 Building Communications Proficiency
Exercise 1
Police Blotter Extract
IOBC
Module 2.1 Building Communications Proficiency
Exercise 2
Spot Report on Stabbing Incident
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Module 2.1 Building Communications Proficiency
Part Three:
Correspondence and
Technical Report Writing
IOBC
Module 2.1 Building Communications Proficiency
IOBC
Module 2.1 Building Communications Proficiency
1. Accuracy
2. Clarity
3. Conciseness
4. Objectivity
5. Completeness
IOBC
Module 2.1 Building Communications Proficiency
1. Accuracy
• Correctness or precision in both information
and word choice
• Free of errors in substance and details
• Using the exact words meant to express your
intended meaning
• Using “specific word” rather than vague ones
IOBC
Module 2.1 Building Communications Proficiency
Accuracy
Example:
Vague: A middle-aged single mother was killed a week
ago by motorcycle-riding robbers who took the cash
she had just withdrawn from a bank in Laguna.
IOBC
Module 2.1 Building Communications Proficiency
2. Clarity
• Freedom from ambiguity
• Don’t have to read the same paragraph over
and over again to understand its meaning
• Not having to ask “who did what?” or “what is
that again?”
IOBC
Module 2.1 Building Communications Proficiency
IOBC
Module 2.1 Building Communications Proficiency
Negative: Applicants who will not pass this test will not
qualify for admission.
Positive: Applicants who will pass this test will qualify
for admission.
IOBC
Module 2.1 Building Communications Proficiency
3. Conciseness
• Express much in a few words as possible
• Brief but substantial
• Summarize narrative report using pertinent or
important details
IOBC
Module 2.1 Building Communications Proficiency
Example:
Poor: Having been shot, Norma Lagueno
howled in pain and slowly crawled and
dragged her bleeding left leg as she looked
for cover.
IOBC
Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
4. Objectivity
• Use the language that has a neutral tone
• Report shall cover all sides of the story and
does not slant toward or favor one side only
• Avoid opinions, personal judgment and
emotional overtone in your sentences
IOBC
Module 2.1 Building Communications Proficiency
Example 1:
Subjective: An inmate at Iwahig Penal Farm
acts strange and lunatic.
Example 2:
IOBC
Module 2.1 Building Communications Proficiency
5. Completeness
• A good narrative report answers all questions
(who, what, where, when, why, and how).
• Opinions, judgments concerning the nature of
the crime should be backed up by evidence
IOBC
Module 2.1 Building Communications Proficiency
Victim
Victim
Witness
Witness Suspect
Suspect
WHO
Crime
Crime Evidence
Evidence
Reporter
Reporter Keeper
Keeper
IOC
IOC
IOBC
Module
Module 2.1
2.1 Building
Building Communications
Communications Proficiency
Proficiency
Nature
Nature of
of
the Crime/
the Crime/
Incident
Incident
Weapons
Weapons Action
or Tools
or Tools
WHAT Action
Taken
Taken
Evidence
Evidence
IOBC
Module
Module 2.1
2.1 Building
Building Communications
Communications Proficiency
Proficiency
Victim
Victim last
last
seen
seen
Crime
Crime Suspect
Suspect
Discovered
Discovered Arrested
Arrested
WHEN
Authorities
Authorities
Arrived Authorities
Authorities
Arrived Informed
at Informed
at the
the CS
CS
IOBC
Module
Module 2.1
2.1 Building
Building Communications
Communications Proficiency
Proficiency
Place
Place of
of
Commission
Commission
Tools
Tools
Victim/
Victim/ Acquired
Acquired
Suspect or
or
Suspect
Obtained
Obtained
WHERE
Marking
Marking of
of Evidence
Evidence
Evidence
Evidence Keeping
Keeping
IOBC
Module
Module 2.1
2.1 Building
Building Communications
Communications Proficiency
Proficiency
Motive
Motive
Criminal
Criminal Late
Commit
Commit
the
WHY Late
Reporting
Reporting
the Crime
Crime
Victims
Victims
Reluctant
Reluctant
to
to Talk
Talk
IOBC
Module
Module 2.1
2.1 Building
Building Communications
Communications Proficiency
Proficiency
Crime
Crime
Carried
Carried
Out
Out
Discovery
Discovery
Criminal
Criminal of
of the
the
get
get away
away Crime
Crime
HOW
Information
Information Responder
Responder
of
of the
the Crime
Crime at
at the
the CS
CS
Crime
Crime
Reported
Reported
IOBC
Module 2.1 Building Communications Proficiency
Memorandum
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Module 2.1 Building Communications Proficiency
1. Letterhead
2. Heading
3. Body
4. Penned Signature
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Module 2.1 Building Communications Proficiency
Letterhead
– includes logo and
name of the agency,
address, and other
relevant information
such as contact
information, services
offered and the like.
IOBC
Module 2.1 Building Communications Proficiency
Heading
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Module 2.1 Building Communications Proficiency
Body
- Initial part tells the recipient
the reason of writing the
memorandum and tells the
recipient of what he is going
to do and how. Next part
states the information or
details, telling the reader
what you have said and how
he will do it. Final part ends
with courteous request for
service, action or further
information.
IOBC
Module 2.1 Building Communications Proficiency
Penned Signature
– includes the signature of
the writer of the memo
IOBC
Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
Types of Memorandum
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
IOBC
Module 2.1 Building Communications Proficiency
Civilian Letter
• A message in writing
• Any language or code
• Contained in a sealed or unsealed envelope
or not in an envelope at all
• Communication sent outside the organization
(public, private and religious sectors)
IOBC
Module 2.1 Building Communications Proficiency
1. Heading (Letterhead)
2. Date (Dateline)
3. Inside Address
4. Salutation
5. Body of the Letter
6. Complimentary Close
7. Signature Block
IOBC
Module 2.1 Building Communications Proficiency
Heading (Letterhead)
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Module 2.1 Building Communications Proficiency
Date (Dateline)
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Module 2.1 Building Communications Proficiency
Inside Address
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Module 2.1 Building Communications Proficiency
Salutation
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Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
Complimentary Close
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Module 2.1 Building Communications Proficiency
Signature Block
IOBC
Module 2.1 Building Communications Proficiency
Police Reports
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Module 2.1 Building Communications Proficiency
Paragraphing Process
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Module 2.1 Building Communications Proficiency
Uses of Report
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Module 2.1 Building Communications Proficiency
1. Record
2. Leads
3. Prosecution Action
IOBC
Module 2.1 Building Communications Proficiency
1. Spot Report
Immediate initial investigative or incident
report pertaining to:
• the commission of the crime
• occurrence of natural or man-made disaster
• unusual incidents involving loss of lives and
damage of properties
IOBC
Module 2.1 Building Communications Proficiency
2. Progress Report
• Follow-up of the initial investigation
• Covers new findings, statements of
additional witnesses
• An update of the ongoing action or
investigation of a particular case
IOBC
Module 2.1 Building Communications Proficiency
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Module 2.1 Building Communications Proficiency
4. Final Report
Submitted when an investigation is terminated.
This is done under the following circumstances:
• On successful conclusion of the case
• When all leads are exhausted and there
appear to be no further steps to be taken
• On orders from higher authority.
IOBC
Module 2.1 Building Communications Proficiency
Summary
IOBC
Module 2.1 Building Communications Proficiency
Summary