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List of Outstanding Cr's and Functionalities

The document provides a summary of outstanding functions, reports, and defects across various insurance acquisition channels and backend systems. It lists functions not yet active in channels like the MY MTN app, issues with reports not being automated across different systems, and major defects in billing and integration systems like Eppix, SingleView, and SOA. It also outlines the status of different acquisition channels and their availability in active systems versus not-yet active systems, as well as projects, products, and their presence across channels and systems.

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50 views

List of Outstanding Cr's and Functionalities

The document provides a summary of outstanding functions, reports, and defects across various insurance acquisition channels and backend systems. It lists functions not yet active in channels like the MY MTN app, issues with reports not being automated across different systems, and major defects in billing and integration systems like Eppix, SingleView, and SOA. It also outlines the status of different acquisition channels and their availability in active systems versus not-yet active systems, as well as projects, products, and their presence across channels and systems.

Uploaded by

anarki85
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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List of Outstanding Cr’s and functionalities.

Outstanding functions in assisted Not yet active channels Reports related


channels . MY MTN App Insurance reports dashboards
Automated insurance pricing
USSD iLula reports – Delivered. In review stage
Once-off charge API Exceptions management reports across all
Whats’ up
systems
Modify API MOMO App Prefix update - 01 nov to 20 apr data.
Insurance Upgrades – Helios (replace or Add) Online store
Automated Helios reports

Prepaid billing Kiosk - channel Automated Singleview reports

Automated Eppix reports


Auto updates on OBF EBU applications- multi quote & app
Automated ATS reports
Auto updates on Warranty exchange OMS – cash sales channel
Automated Siebel reports
Customer account ownership transfer Automated recons( Eppix Recon is Automated;
Helios - telesales & SME
SV recon needs to be delivered )
Auto triggers for upgrades
iLula – iUse; Irenew, iOperate Automated Helios reports
Warehouse – claims replacements
Chatbot
Blacklisting of devices
Automated CVM campaigns
Tac codes automation - validation
OMS –cash sales EBU
Skew codes automation – pricelist

Ilula Waiver Report

1
Billing & integration systems and defects.
Name Status Major defects/main problems.
1 Eppix Active Involuntary cancellations of policies due to Post-pre migration & permanent deactivation; Zero charges; double vetting;
incorrect multi billing.
2 Single-view Active Zero charges; failed Remove from bill; failed Add to bill ; Lack of exception reporting and management on failed
transactions; misaligned Policy ID(prefix issues) between systems.
3 SOA Active Incorrectly applied validation rules; temporary storage of Insurance database; inability to sync manual overridden
applications, no reports on failed transactions.
4 SORB Active Lack of exception reporting and management on failed Add to bill & Remove from Bill.
5 Exceptions management on Not in place. Exceptions management & health checks processes not yet in place – IS ops responsibility.
all integration points.
6 Reports Not in place. Siyakhula indicated that they have no money to develop the requested reports; all other channels also do not supply
automated reports. Delivered currently in review stage

2
Acquisition channels’ availability and systems’ defects.
Name Status Major defects/main problems.
1 Active. Quotations failures( missing skew codes); Applications fallout; Delayed allocation of billing no, Missing info – Dealer codes,
sales person details, store details, insured MSISDN and Alternative number; lack of reports; Waiver form
2 Not yet available. Dealer codes for these channels not activated – Helios has no capability for multi-quotations and company administrator
approval. Waiver form
3 Not yet available. Dealer codes for these channels not activated - Extra API for allocating Billing MSISDN in a later stage will be required. Waiver
form
4 Active. Quotations failures( missing skew codes); Applications fallout; Cancellations failure; Missing info – Dealer codes, sales person
details, store details, insured MSISDN and Alternative number; lack of reports; misaligned Policy ID(prefix issues) between
systems and incorrect substitution of policy ID with Quotation ID;
Active. Quotations failures( missing skew codes); lack of reports. Policy update not available, claims status also partially available.
Compliance issue – co.za not proving debit order mandate form.
5 Not yet available. Customer journey design completed. Awaiting IS resource allocation.
6 Active. Completed. Updated Waiver form to be part of OMS application process
7 Not yet available. Everything is manual, there is no system - capability for multi-quotations and company administrator approval is the main issue
in existing channels.
8 Not yet available. Not Yet Available
9 Not yet available. Customer journey design completed.

10 Not Yet Available


11 Not Yet Available

3
Projects
Products Active channels Not-yet active Active systems Not-yet active system.
Device Insurance Web, BRC, IVR My MTN App, CVM, MOMO, KIOSK, Helios, ilula, SV, Eppix, OMS Yellosure, Chatbot
USSD, EBU- web
Web, My mtn app; CVM, MOMO, KIOSK, Helios, ilula, SV, Eppix, Yellosure,
Excess buydown.
USSD, EBU- web, BRC, IVR Chatbot, SORB, SOA, Partner
systems, OMS
Cyber Sim Insurance. Web, My mtn app; CVM, MOMO, KIOSK,
USSD, EBU- web, BRC, IVR
Web, My mtn app; CVM, MOMO, KIOSK,
Bill protector
USSD, EBU- web, BRC, IVR
Web, My mtn app; CVM, USSD, KIOSK,
Yello Funeral Insurance & wills IVR

Web, My mtn app; CVM, USSD, KIOSK,


Yello Burial & repatriation
IVR
insurance.

Sanlam Life & Funeral Insurance. Web, IVR My mtn app; CVM
Travel Insurance. Web, My mtn app; CVM Web, my MTN App
Ayo insurance. Web, My mtn app; CVM, MOMO MOMO

Chatbot Web, My-MTN App, MOMO, KIOSK


All channels Helios, ilula, SV, Eppix, Yellosure,
Chatbot, SORB, SOA, Partner
Yellosure
systems, OMS

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