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Juran Trilogy

The Juran Trilogy consists of three processes for quality management: Quality Planning, Quality Control, and Quality Improvement. Quality Planning involves establishing quality goals and processes to meet customer needs. Quality Control monitors performance against goals during operations. Quality Improvement aims to break through to unprecedented levels of performance through annual improvement projects and establishing infrastructure to sustain gains.

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48 views

Juran Trilogy

The Juran Trilogy consists of three processes for quality management: Quality Planning, Quality Control, and Quality Improvement. Quality Planning involves establishing quality goals and processes to meet customer needs. Quality Control monitors performance against goals during operations. Quality Improvement aims to break through to unprecedented levels of performance through annual improvement projects and establishing infrastructure to sustain gains.

Uploaded by

vinluanjessaocampo
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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JURAN TRILOGY

 presented by Dr. Joseph M. Juran in 1986


 the Juran Trilogy is a universal way of thinking about
quality—it fits all functions, all levels, and all product
and service lines.
 Juran emphasized that the management team
should commit to not only the customers but also
the suppliers and most importantly the employees.
THE JURAN TRILOGY OF QUALITY CONSISTS
OF THREE BASIC QUALITY ORIENTED
PROCESS MANAGEMENT, WHICH ARE:

Quality Planning

Quality Control

Quality Improvement
 Process for preparing to meet
Quality Planning quality goals.

Identify customers and determine


customers’ needs.
Develop processes to produce the
product that respond to customers’
needs

Establishing quality goals

Design and Establish process controls

Transfer the resulting plans to


operating forces.
 Process for meeting quality goals
Quality Control during operations.

Choosing control subjects and unit of


measurement

Establishing a measurement
procedure or methods

Measure and evaluate actual quality


performance.

Interpreting differences and compares actual


performance to quality goals.

Taking action to correct the differences


between the real performance and what the
pre-established standard should be.
Quality  The process for breaking through to
unprecedented levels of
Improvement performance

Establish the infrastructure to secure annual quality


improvement

Identify needs for improvement or so called the


improvement projects

Establish project teams to each project, who


would be responsible for bringing the project to a
successful conclusion.
Provide resources, motivation and training
needed to diagnose the cause, stimulate
establishment of remedies, provide corrective
and preventive action & establish controls to
hold the gains.
4 Different Strategies to
Improvement
Repair • Reactive; fix what is broken.

• Proactive; continually improve a


Refinement process that isn’t broken.

• Improvement through innovation or


Renovation technological advancement.

Reinvention • Start over with a clean slate.


Figure 1. The Juran Trilogy Diagram

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