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Business Analytics II: Class No 2

This document summarizes key concepts from a lecture on queuing systems and business analytics. It discusses the structure of queuing systems, including the calling population characteristics, customer behavior in queues, and queue disciplines. The calling population can consist of heterogeneous subgroups and is characterized by customer behavior, queue discipline, population size, and arrival patterns. Customer behavior may include balking, reneging, priorities, or jockeying between queues. Queue disciplines are classified as static, based on individual status, or dynamic, based on attributes. Arrivals can be individual, batched, scheduled, or unscheduled.

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Deepanshu Dimri
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24 views

Business Analytics II: Class No 2

This document summarizes key concepts from a lecture on queuing systems and business analytics. It discusses the structure of queuing systems, including the calling population characteristics, customer behavior in queues, and queue disciplines. The calling population can consist of heterogeneous subgroups and is characterized by customer behavior, queue discipline, population size, and arrival patterns. Customer behavior may include balking, reneging, priorities, or jockeying between queues. Queue disciplines are classified as static, based on individual status, or dynamic, based on attributes. Arrivals can be individual, batched, scheduled, or unscheduled.

Uploaded by

Deepanshu Dimri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Business Analytics II

Class no 2:
PPT no 2:
Date of posting : Tuesday : 24.03.2020

Review of PPT no 1:
Topics covered:

i)Evolution of Queuing Theory.


ii)Definition of Queue and Queuing theory.
iii)Example of Queuing Systems.
iv)The Structure of Queuing Systems.(To be covered)
v)Customer behavior in a Queue.(To be covered)
Contents of PPT no 2:
Structure of Queuing System.
Calling Population Characteristics.
Customer Behavior in Queue.
Queue discipline .
Arrival patterns in a queue.
Calling Population Characteristics:
 The calling population is the input of the queuing systems.
 It need not be homogenous and may consist of several sub
populations.
 The classic example of heterogeneous population is the nature of
patients arriving at the OPD of a hospital : Walk-in patients,
patients with appointment and emergency patients.
 The calling population characteristics are of the following three
main types :
a)Customer Behavior.
b)Queue Discipline.
c)Size of calling population.
c)Arrival pattern of population.
a)Customer Behavior :
i)Balking: Customer does not join the queue.
ii)Reneging: Customer leaves due to his impatience.
iii)Priorities: Some customers are served before .
iv)Jockeying: Customer move from one queue to another.
b)Queue Discipline :
 Queue Discipline refers to the manner in which customers from
the queue are selected for service.
 Queue discipline is broadly classified into two main categories:
a) Static queue discipline.
b) Dynamic queue discipline.
Static Queue Discipline:
 Static Queue discipline is based on individual customer status in
the queue. Few of such discipline are :

i)FCFS(Pre paid taxi at airport).

ii)LCFS(Cargo handling systems).


Dynamic Queue discipline :
Dynamic Queue discipline is based on individual
customer attributes in the queue. Few such disciplines
are :
i)Service in Random order(SIRO) : Customers are
selected randomly.
ii)Priority Service: Customers are grouped in priority
classes on the basis of some attributes such as service
time or urgency.
Dynamic Queue Contd:
 Pre emptive priority(Emergency) : Under this rule an important
customer is allowed to enter the service immediately after
entering the system even if a customer with lower priority is in
service.
 Non pre emptive priority : In this case an important customer is
allowed to go ahead in the queue but his service is started only
when the current service is completed.
b) Customer Behavior in a Queue :
i)Balking: Customer does not join the queue.
ii)Reneging: Customer leaves due to his impatience.
iii)Priorities: Some customers are served before those already in
queue .
iv)Jockeying: Customer move from one queue to another.
c)Size of calling Population:
 Size of a population can be both finite and infinite.
 In case of a finite population the customer’s arrival depends on
the number of customers already in the system .
 In case of an infinite population the new customer arrival is
independent of no of customers already in the system.
d)Arrival Pattern :
Arrival of customers in a service facility can be
individually or in batches.
The arrival can be scheduled or unscheduled.
The arrival process can be managed in either a static
way or a dynamic way.
The dynamic process management is flexible in nature.
Revision Question:

1) State the basic concept of Queuing Theory.


Thank You ….Take care

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