Communicating with

words as well as with

body language
Name: 
Communication
 Communication is the process of passing or
exchanging ideas, emotions, information, and
thoughts between two or more people. When a
meaningful interaction happens among people,
then effective communication takes place.
 Insimple words, the way people perceive and
understand the meaning of words or sentences or
physical actions, and then a process of
communication happens.
Communication
 Communication is very essential at all levels in
human life without which one can’t survive in this
social environment encompassing personal as well
as professional. The main purpose of
communication is to correctly pass the
information to the receiver, thus creating clarity
of thoughts and removing misunderstanding, else
the whole idea of the communication could be
defeated.
Types of Communication
 communication has discrete forms or types, the
main are Verbal and Non Verbal Communication
that is not clear to many.
 Verbalcommunication(use of words): In Verbal
communication, thoughts or emotions or
information is exchanged between individuals
through the use of speech. Any interaction where
a person uses the words to converse then it’s
recognized as verbal communication.
Types of Communication
 Non Verbal Communication(body language): Nonverbal
communication refers to signals transmitted through
facial expressions, posture, eye contact, gestures, tone
of voice, body language, and other ways. It
is also considered as an indirect method through
which people communicate with others without
using words or language.
comparison
Parameter of Non Verbal
Verbal Communication
Comparison Communication
Definition Verbal communication involves Non-verbal
the use of words or speech or communication involves
auditory language to express the use of visual or non-
emotions or thoughts or verbal cues such as facial
exchange information. expressions, eye or body
movements, gestures, and
many more without
speaking.
Communication Type Formal as well as Informal Informal
Impact of the Message Very impactful as it is Very comprehensive as it
documented. shows the actual emotions
of the person.
comparison
Communicates​ Precise information.​ Required and at
times more information.​

Conveyed Through​ Emails, letters, notes, Through Body

reports, i.e. Anything in posture, gestures, eye
written and oral format contacts, face expressions
where words are used.​ i.e. any form of expression.​

Transparency Status​ Clear and Concise.​ Complex and

sometimes confusing.​
Verbal Communication
 The communication in which the sender uses words,
whether spoken or written, to transmit the message to
the receiver is known as Verbal  Communication. It is
the most effective form of communication that leads
to the rapid interchange of information and feedback.
There are fewer chances of misunderstanding as the
communication between parties is clear, i.e. the
parties are using words for saying anything.
 The communication can be done in two ways 
 (i)
Oral – like face to face communication, lectures,
phone calls, seminars, etc. 
 (ii) Written – Letters, E- mail, SMS, etc. 
Verbal Communication
 There are two types of communication, they are:
 Formal Communication: Also termed as official
communication, it is a type of communication in
which the sender follows a pre-defined channel to
transmit the information to the receiver is known
as formal communication.
 Informal Communication: Most commonly known
as grapevine, the type of communication in which
the sender does not follow any pre-defined
channels to transmit the information is known as
informal communication.
 Nonverbal Communication
 Non-verbal communication is based on the
understanding of the parties to communication, as
the transmission of messages from the sender to
receiver is wordless i.e. the communication uses
signs. So, if the receiver understands the message
completely and proper feedback is given
afterwards, then the communication succeeds.
 Itcomplements the verbal communication many
times, to understand the mindset and the status
of the of the parties, which is not spoken by
them, but it is an act of understanding. 
 Nonverbal Communication
 For example, poor posture in the
interview represents unprofessional and casual
behavior, avoiding eye contact or downward gaze
reflects that a person is not confident enough, the
person standing or sitting with crossed arms
means he might be defensive, etc.
 Nonverbal Communication
 The types of Non-verbal communication are as
under:
 Facial expressions. The human face is extremely
expressive, able to convey countless emotions
without saying a word. And unlike some forms of
nonverbal communication, facial expressions are
universal. The facial expressions for happiness,
sadness, anger, surprise, fear, and disgust are the
same across cultures.
 Nonverbal Communication
 Body movement and posture. Consider how your
perceptions of people are affected by the way
they sit, walk, stand, or hold their head. The way
you move and carry yourself communicates a
wealth of information to the world. This type of
nonverbal communication includes your posture,
bearing, stance, and the subtle movements you
make.
 Nonverbal Communication
 Gestures. Gestures are woven into the fabric of our
daily lives. You may wave, point, beckon, or use your
hands when arguing or speaking animatedly, often
expressing yourself with gestures without thinking.
However, the meaning of some gestures can be very
different across cultures. While the “OK” sign made
with the hand, for example, usually conveys a
positive message in English-speaking countries, it’s
considered offensive in countries such as Germany,
Russia, and Brazil. So, it’s important to be careful of
how we use gestures to avoid misinterpretation.
 Nonverbal Communication
 Eye contact. Since the visual sense is dominant for
most people, eye contact is an especially important
type of nonverbal communication. The way you
look at someone can communicate many things,
including interest, affection, hostility, or
attraction. Eye contact is also important in
maintaining the flow of conversation and for
gauging the other person’s interest and response.
 Nonverbal Communication
 Touch. We communicate a great deal through
touch. Think about the very different messages
given by a weak handshake, a warm bear hug, a
patronizing pat on the head, or a controlling grip
on the arm
 Nonverbal Communication
 Space. Have you ever felt uncomfortable during a
conversation because the other person was
standing too close and invading your space? We all
have a need for physical space, although that need
differs depending on the culture, the situation,
and the closeness of the relationship. You can use
physical space to communicate many different
nonverbal messages, including signals of intimacy
and affection, aggression or dominance.
 Nonverbal Communication
 Voice. It’s not just what you say, it’s how you say
it. When you speak, other people “read” your
voice in addition to listening to your words. Things
they pay attention to include your timing and
pace, how loud you speak, your tone and
inflection, and sounds that convey understanding,
such as “ahh” and “uh-huh.” Think about how your
tone of voice can indicate sarcasm, anger,
affection, or confidence.
Key Differences Between Verbal and Nonverbal
Communication
 The use of words in communication is Verbal
communication. The communication which is
based on signs, not on words is Non-verbal
communication.
 There are very fewer chances of confusion in
verbal communication between the sender and
receiver. Conversely, the chances of
misunderstanding and confusion in non-verbal
communication are very much as the use of
language is not done.
Key Differences Between Verbal and Nonverbal
Communication
 Inverbal communication, the interchange of the
message is very fast which leads to rapid feedback. In
opposition to this, the non-verbal communication is
based more on understanding which takes time and
hence it is comparatively slow.
 In verbal communication, the presence of both the
parties at the place of communication is not necessary,
as it can also be done if the parties are at different
locations. On the other hand, for an effective non-
verbal communication, both the parties must be
there, at the time of communication.
Key Differences Between Verbal and Nonverbal
Communication
 In verbal communication, the documentary
evidence is maintained if the communication is
formal or written. But, there is no conclusive
evidence  in case of non-verbal communication.
 Verbal communication fulfils the most natural
desire of humans – talk. In the case of Non-verbal
communication, feelings, status, emotions,
personality, etc are very easily communicated,
through the acts done by the parties to the
communication.
Conclusion

 Verbal and Non-verbal communication are not

contradictory to each other, but they are
complementary as somebody has rightly said, ”
Actions are louder than words.” In short, both
goes side by side and helps a human being, to
interact and respond to other human beings.
Conclusion

 Verbal communication is obviously an

important part of life as we use words to
communicate. But have you ever thought, that a
small baby cannot use language or words to
speak, but he chooses signs to show his anger,
happiness, and sorrow. Similarly, deaf and dumb
persons also use sign language for communicating
with other people. So, this is the significance of
Non-verbal communication in many lives.