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1.1 Understanding Business Communication

Ppt on business communication

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HAMID IQBAL MIR
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31 views

1.1 Understanding Business Communication

Ppt on business communication

Uploaded by

HAMID IQBAL MIR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 10

Understanding Business

Communication in
Today’s Workplace

02/12/21 Chapter 1 - 1
Communication Benefits

Problem Solving Business Relationships

Decision Making Promotional Messages

Productivity Images and Brands

Work Flow Audience Response


02/12/21 Chapter 1 - 2
Communication Skills

Ethical Communication Constructive Feedback

Audience-Centered
Business Etiquette
Approach

Intercultural Sensitivity Technology Skills

02/12/21 Chapter 1 - 3
Usage of Business Communication Channels

Writing
9%

Receiving
Sending

Speaking Listening
30% 45%

Reading
16%

February 12, 2021 Chapter


Business
2-4
Communication
Communication Process
1 8 7
Sender
Sender Audience
Audience Audience
Audience
Has
Has an
an Idea
Idea Sends
Sends Feedback
Feedback Reacts
Reacts to
to Message
Message

2 6
Sender
Sender Audience
Audience
Encodes
Encodes the
the Idea
Idea Decodes
Decodes Message
Message

3 4 5
Sender
Sender Sender
Sender Audience
Audience
Produces
Produces Message
Message Transmits
Transmits Message
Message Receives
Receives Message
Message

02/12/21 Chapter 1 - 5
Ethical Communication

True in Every Sense

Includes Relevant Information

Not Deceptive in Any Way

02/12/21 Chapter 1 - 6
Unethical Communication

Unethical
Unethical Practices
Practices

Selective
Selective Falsifying
Falsifying Distorting
Distorting
Plagiarism
Plagiarism Misquoting
Misquoting Numbers
Numbers Visuals
Visuals

02/12/21 Chapter 1 - 7
Audience-Centered Approach

Focus
Focus on
on the
the Audience
Audience

Care
Care About
About the
the Audience
Audience

Respect
Respect the
the Audience
Audience

02/12/21 Chapter 1 - 8
Feedback in the Workplace

Constructive
Constructive Destructive
Destructive
Feedback
Feedback Feedback
Feedback

Process Focused
Process Focused Personal Attacks
Personal Attacks

02/12/21 Chapter 1 - 9
What Employers Expect
 Organizing ideas and information
 Expressing ideas and information
 Reading and listening effectively
 Communicating with diverse groups
 Using communication technology
02/12/21 Chapter 1 - 10

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