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Communication: Gail D. Thompson Career Related Education Colquitt County High School Moultrie, GA

This document discusses various aspects of communication that are important in business and the workplace. It covers defining communication, what makes communication effective, listening skills, types of common written communications like business letters, memos, reports, and use of technology. It also discusses nonverbal communication, speaking skills, and informal communication channels. The overall message is the importance of clear, well-structured communication both verbal and written for success in the business world.

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Savan Khanpara
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45 views15 pages

Communication: Gail D. Thompson Career Related Education Colquitt County High School Moultrie, GA

This document discusses various aspects of communication that are important in business and the workplace. It covers defining communication, what makes communication effective, listening skills, types of common written communications like business letters, memos, reports, and use of technology. It also discusses nonverbal communication, speaking skills, and informal communication channels. The overall message is the importance of clear, well-structured communication both verbal and written for success in the business world.

Uploaded by

Savan Khanpara
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Communication

Gail D. Thompson
Career Related Education
Colquitt County High School
Moultrie, GA
What is communication?

• Communication is the process of


conveying a message, thought, or idea
so it is accurately received and
understood.
Effective Communication

• Communication in the workplace is


effective when the message received
matches the one sent.
• Ineffective communications occur more
often than you might guess.
• The minds of both the sender and the
receiver of the message are accurately
involved.
Effective Communication Cont’d.

• The reaction of the message receiver


gives a signal about what he or she
understood.
• The only way to be certain a message is
understood is by providing feedback to
the sender.
Listening Skills

• Listening involves understanding what


you hear.
• For communication to occur, a message
must be sent, received, and understood.
• To be a good listener, you concentrate
on what is said.
• Being a good listener will help you be a
better worker. Listening is a skill you
can improve with practice.
Business Letters

• Letters written in the workplace are


formal.

• You will need to keep every business


letter you write.
Parts of a Business Letter
• Return address: tells the reader from where the letter
came.
• Date: tells the reader when the letter was written.
• Inside Address: includes the name, business title, and
address of the person to whom the letter was written.
• Salutation: the greeting that precedes the body of the
letter.
• Body: contains the message.
• Complimentary close: formally ends the message.
• Signature: printed name, and business title-follow the
complimentary close.
• Reference initials: identify the writer of the letter and
the typist.
Memos

• When you want to send a written


message to someone at work, you send
them a memorandum.
• A memorandum, or memo, is an
informal written message from one
person or department to another person
or department.
• Memos are short because they usually
deal with only one subject.
Parts of a Memo

• Date: This indicates when the message was


written.
• To: Here appears the names of the person(s)
or depatment(s) receiving the memo.
• From: The name of the person or department
sending the memo appears here.
• Subject: State the purpose of the memo.
• Body: This contains the body.
Business Reports

• Business reports are written to present


a new idea, explain a problem that
needs action, or summarize work done
to date.
• They are usually written to help the
receiver(s) understand a significant
business situation, solve a business
problem, or make a decision.
Formal or Informal Reports

• Business reports are either formal or


informal.
• Formal reports are usually long and
about complex problems.
• Informal reports are generally short and
usually include just the body of the
message.
Nonverbal Communication

• Nonverbal communication is any


message that does not use written or
spoken words.
• People alter the meaning of what they
say with body language.
• It is important to beware of what kind of
body language you have toward people
in the workplace. So you will not give
people the wrong impression.
Speaking Skills
• Speak clearly and distinctly. Avoid running
words together. Always be sure not to talk with
food or anything else in your mouth.
• Speak to the listener. Establish eye contact.
Speak with a friendly and courteous tone. Avoid
arguing and complaining.
• Use standard English. Use standard grammar
and pronunciation when speaking.
• Talk “with” the listener, not “to” the listener. Keep
messages short and understandable. Make sure
your messages are received correctly.
Communication Technology

• All forms of communication are


becoming increasingly electronic in
nature because of the speed provided
and time saved.
• The communication equipment in use
includes computers, sophisticated
telephones, headsets, plus many other
tools.
Informal Communication
Channels
• Informal communications are
sometimes more informative than formal
communications in the workplace.

• Informal communications are defined as


unscheduled communication with
coworkers that occur by chance inside
and outside the workplace.

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