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Reporters: Rosario, Vanessa A. Poyaoan, Kimberly C

This document provides an overview of various business systems including electronic business systems, enterprise business systems, customer relationship management (CRM), supply chain management (SCM), enterprise resource planning (ERP), functional business systems, marketing systems, manufacturing systems, human resource systems, accounting systems, and financial management systems. Key points covered include definitions, goals, benefits, common challenges, and examples of each type of system.

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Niebla Sanchez Jay-Ar
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47 views

Reporters: Rosario, Vanessa A. Poyaoan, Kimberly C

This document provides an overview of various business systems including electronic business systems, enterprise business systems, customer relationship management (CRM), supply chain management (SCM), enterprise resource planning (ERP), functional business systems, marketing systems, manufacturing systems, human resource systems, accounting systems, and financial management systems. Key points covered include definitions, goals, benefits, common challenges, and examples of each type of system.

Uploaded by

Niebla Sanchez Jay-Ar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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MIS

Reporters:
Rosario, Vanessa a.
Poyaoan, kimberly c.
Electronic Business Systems
• refers to the integration, within the company,
of tools based on information and
communication technologies (generally
referred to as business software) to improve
their functioning in order to create value for
the enterprise, its clients, and its partners.
Examples of E-Business
• Online Retailers
• Online Services
• Online Advertising
• Considerations
Enterprise Business Systems
• (A.k.a enterprise system) are large-scale
application software packages that support
business processes, information flows,
reporting, and data analytics in complex
organizations.
Enterprise Business Systems Types:
• Customer Relationship Management
• Supply Chain Management
• Enterprise Resource Planning
What is CRM?
• It is a strategy for managing relationships with
customers in an organized way.

• Organizations use CRM to learn more about


their customers’ wants, needs, and behaviors
in order to develop stronger relationships.
Goal of CRM
• Attract new customers
• Retain current customers
• And entice former customers to return to the
organization
• Reduce marketing costs
• Lower the cost of providing customer service
What are the phases of CRM?
What are the benefits of CRM?
• CRM allows a business to identify and target their best customers so
they can be retained as lifelong customers for greater and more
profitable services.

• CRM makes possible real-time customization and personalization of


products and services based on customer wants, needs, buying
habits, and life cycles.

• CRM can keep track of when a customer contacts the company,


regardless of the contact point.

• CRM systems can enable a company to provide a consistent customer


experience and superior service and support across all the contact
points a customer chooses.
Why do CRMs Fail?
• Lack of understanding and preparation.
• Rely on CRM to solve business problem
without first developing the business process
changes and change management programs
that are required.
• CRM projects implemented without the
participation of the business stakeholders
involved.
What is Enterprise Resource Planning?

• A cross-functional enterprise system driven by


an integrated suite of software modules that
supports the basic internal business processes
of a company.
What are the benefits of ERP?
• Quality and Efficiency
• Decreased Costs
• Decision Support
• Enterprise Agility
Why do ERPs fail?
• Business mangers and IT professionals
underestimate the complexity of the planning,
development, and training needed
• Failure to involve affected employees in the
planning and development phases
• Trying to do too much too fast in the conversion
process
• Failure to do enough data conversion and testing
Supply Chain Management
• A cross-functional inter-enterprise system that
uses information technology to help support and
manage the links between some of a company’s
key business processes and those of its suppliers,
customers, and business partners
• Primary goal- to facilitate the collaboration
between the organization, its suppliers, the
manufacturers, the distributors and the partners.
5 Basic components of SCM:
• Plan(strategy)
• Develop(Source)
• Make
• Deliver
• Return
Key Features:
• Inventory Management
• Order Management
• Logistics
• Forecasting
• Return Management
Key Benefits
• Improve your supply chain network
• Minimized delays
• Enhanced collaboration
• Reduced costs
Why do SCMs fail?
• Lack of proper demand planning knowledge, tools and
guidelines
• Inaccurate or overoptimistic demand forecasts
• Inaccurate production, inventory and other business
data provided by a company’s other information
systems
• Lack of adequate collaboration among marketing,
production, and inventory management departments
within a company
• Immature, incomplete or hard to implement SCM
software tools
Functional Business Systems
• Functional business information systems
support the business functions of marketing ,
productions / operations , accounting , finance
, and Human Resources management through
a variety of e- business operational and
management information system.
Functional Business Areas
Marketing System
• Business functions of marketing:
-Planning, promotion, and sales of existing
products in existing markets
-Development of new products and new
market
-Attract and serve present and potential
customers
Marketing System:
Interactive Marketing
• Use information technology to establish two-
way interaction with customers:
-with information technology, customers can
actively engage in the proactive and
interactive processes involving product
development, delivery, and service issues
Marketing System:
Sales Force Automation
• Using notebook or handheld computers, sales
contact management software, and network
technology (e.g., Internet)
-Increase productivity of salespeople
-Improve delivery of information supporting
salespeople
-Speed up the capture and analysis of sales
data from the market
Manufacturing System
• Computer based manufacturing information
system helps a company achieve computer
integrated manufacturing (CIM) and thus
simplify, automate , and integrate many of the
activities needed to quickly produce high
quality products to meet changing customers
demands.
Three main objectives:
• Simplify the production processes.
• Automate the production processes and other
business functions.
• Integrate all production and supporting
processes.
Manufacturing Systems:
Computer-Aided Manufacturing (CAM)
• CAM systems are used to automate the
production process.
-Process control: to control ongoing
physical process
-Machine control (or numerical control): to
control the actions of a machine
Human Resource Systems
• Human resource management function
involves recruitment, placement, evaluation,
compensation, and development of the
employees.

Human Resource Information Systems


• Planning for personnel needs
• Development of employees
• Control personnel policies and programs
Accounting Systems
• Oldest widely used information systems in
business
-Inventory control
-Account receivable
-Account payable
-Payroll
-General ledger
Financial Management Systems
• Help financial managers in decisions
concerning the “Financing of a business”:

-Allocation and control of financial resources


within a business
Financial Management Systems:
• Cash Management
• Investment Management
• Capital Budgeting
• Financial Forecasting and Planning
END

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