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Lab 1 - BPMN Modeling V3

The document provides examples of business processes modeled using BPMN notation. Example 1 describes a computer repair process, Example 2 describes an order fulfillment process for bicycles, and Example 3 describes a pizza delivery process. The examples show the key steps and decisions involved in each process, including receiving orders, checking order details, manufacturing, shipping, payments, and potential issues that require repeating steps.

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nada abdelrahman
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125 views

Lab 1 - BPMN Modeling V3

The document provides examples of business processes modeled using BPMN notation. Example 1 describes a computer repair process, Example 2 describes an order fulfillment process for bicycles, and Example 3 describes a pizza delivery process. The examples show the key steps and decisions involved in each process, including receiving orders, checking order details, manufacturing, shipping, payments, and potential issues that require repeating steps.

Uploaded by

nada abdelrahman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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IS352-

BUSINESS PROCESS MANAGEM


ENT (IS341)/ANALYSIS AND DESI
GN OF INFORMATION SYSTEMS
-2
Lab 1: Business Process Modeling Notation (BPMN)
EXAMPLE 1:
 The computer repair process of an IT service provider can be described as
follows.
 If a broken computer of a customer was received, it is first checked whether
it can be repaired or not.
 If not, the customer is informed that their computer will be returned
unrepaired.
 Repairing of the computer may require repairing its hardware components,
configuration of software, or both, depending on the initial check. Upon
completion of these steps, the computer is tested automatically for its
correct functioning.
 If, during this test, an error or malfunction is detected, hardware repair and
software configuration may need to be repeated.
 Finally, the computer, repaired or not, is returned to the customer by issuing
a shipment with a logistics provider.
 Concurrently to this issuing, the invoice is sent to the customer – either for
the repair or for the initial check, if the computer cannot be repaired – and
then its payment shall be received, before the process ends.
EXAMPLE 2
 Upon receiving a purchase order from a customer, the order fulfillment
process starts by automatically checking the order first.
 If it cannot be fulfilled, e.g., if the customer ordered a belt drive in
combination with derailleur gears (Which are not compatible), the order will
be rejected, of which the customer will be notified.
 If the order is ok, the sales department sends the customer a request for an
advance payment. If the customer does not respond within two weeks, the
order will also be rejected (see above). If the customer sends a cancellation
message within two weeks, the order will be canceled.
 Only if the customer submits the advance payment within due time, the
process continues.
 That is, the manufacturing department’s starts building the bicycle, while, at
the same time, the sales department invoices the customer.
EXAMPLE 2 CONT’D
 The manufacturing consists of two steps, first all required parts are
obtained from the warehouse. Several people of the manufacturing
department may collaborate and everyone picks up some parts. Then,
the bicycle is assembled by one person.
 If during either step an error occurs, the issue is fixed and
manufacturing starts over.
 Once the invoice (see above) has been sent to the customer, the sales
department waits for the final payment.
 If it is not received within two weeks, a reminder is sent to the
customer. This may be repeated, if necessary.
 Once the final payment has been received and the bicycle has been
manufactured, the bicycle is shipped to the customer. Subsequently,
the process ends with a fulfilled order.
 Note: in this example pools & lanes are introduced
EXAMPLE 3
 Process starts with the pizza customer, who has noticed her stomach
growling. The customer therefore selects a pizza and orders it. After
that, the customer waits for the pizza to be delivered.
 The customer waits for two different options that could happen next:
either the pizza is delivered, or there is no delivery for 60 minutes,
i.e., after one hour the customer skips waiting and calls the vendor,
asking for the pizza.
 We now assume that the clerk promises the pizza to be delivered
soon, and the customers waits for the pizza again, asking again after
the next 60 minutes, and so on. Let's have a closer look at the vendor
process now. It is triggered by the order of the customer.
 After baking the pizza, the delivery boy will deliver the pizza and
receive the payment, which includes giving a receipt to the customer.

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