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BPO Management System

This document provides an overview of a BPO Management System project. It includes an abstract that defines BPO and the objective of the project. The problem statement notes the challenges of efficiently routing documents between customers and operators. Hardware specifications include a Pentium processor and 2GB RAM, while software will use HTML, CSS, JavaScript, PHP and MySQL. Key modules include Admin for employee management and Client for project/payment details. UML diagrams and screenshots are provided. The project aims to provide financial benefits and flexibility through a system that efficiently routes work between clients and a BPO organization.

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vanitha
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564 views16 pages

BPO Management System

This document provides an overview of a BPO Management System project. It includes an abstract that defines BPO and the objective of the project. The problem statement notes the challenges of efficiently routing documents between customers and operators. Hardware specifications include a Pentium processor and 2GB RAM, while software will use HTML, CSS, JavaScript, PHP and MySQL. Key modules include Admin for employee management and Client for project/payment details. UML diagrams and screenshots are provided. The project aims to provide financial benefits and flexibility through a system that efficiently routes work between clients and a BPO organization.

Uploaded by

vanitha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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BPO Management System

Prepared By:
Vanitha P(422418205054)
Sandhiya S(422418205047)
AGENDA
• Abstract.
• Problem Statement.
• Hardware Specifications.
• Software Specifications.
• Modules.
• UML diagrams.
• Lead of the Project.
Abstract
BPO(Business Process Outsourcing) is the practice of
contracting a specific work process or processes to an
external service provider.
The services can include Payroll, Accounting, Telemarketing
and so on.
BPO is often is divided into two main types of services
1.Back Office
2.Front Office.
Abstract(Contd..)
The Main Objective of designing and developing a BPO
Management System is to provide with a system which
proves to be manually beneficial.
The BPO Management System acts as an interface between
the client and the BPO Organization.
This system minimizes the time duration in which the user
receives the documents.
Problem Statement
• With the reduction in communication costs and improved
bandwidths and associated infrastructure,BPO as a segment is
witnessing a massive growth.
• One of the key challenges that BPO companies that provide
data entry/data validation services is as efficient and effective
way of getting the source documents from different
customers and accurately route the same to different
operators for processing.
Hardware Specifications
• Processor : Intel Pentium Processor.
• RAM : 2GB or more.
Software Specification
• Operating System : Windows XP or higher.
• Languages :
Front End : HTML,CSS,Javascript
Back End : PHP
• Server : XAMPP server
• Database : MYSQL
Use Case Scenario
• The Client places a project order to the System and also
providing the requirements for the particular project.The
BPO employee(HR) enters into the system and selects the
project.The employee(HR) classifies the project and assigned
to the employees(staff).The employees(staff) are do the
project and submitted to the HR.The HR processes the
project and finally ,the project is delivered to the client if the
payments are received.
Use case Diagram
Actors
Primary Actors:
1. BPO Organization
2. Client.
Offstage Actors:
3. Employee
4. HR(admin)
Modules
• Admin – allows the employee details and activity of
employees is supervised by admin(HR).It contains sub
modules namely,
1. Login
2. Employee Registration
3. project status.
• Client – allows BPO details,project details and the payment
details.
Screenshots
Lead of the Project
• Financial benefits.
• Flexibility.
• Higher Quality and better Performance.
• Quicker access to innovations in the process.
• Expanded Coverage.
Thank You

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