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Complaint Redressal System

The document describes a complaint redressal system for Punjab Police that aims to address issues with existing systems. It provides an overview of the proposed web-based system that integrates individual district databases and allows online complaint filing, status checking, and reconsideration. It details modules for users and administrators, the technologies used, and benefits like automatic verdict emails, reports, and improved user-admin interaction.

Uploaded by

Manwinder Singh Gill
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© © All Rights Reserved
123 views

Complaint Redressal System

The document describes a complaint redressal system for Punjab Police that aims to address issues with existing systems. It provides an overview of the proposed web-based system that integrates individual district databases and allows online complaint filing, status checking, and reconsideration. It details modules for users and administrators, the technologies used, and benefits like automatic verdict emails, reports, and improved user-admin interaction.

Uploaded by

Manwinder Singh Gill
Copyright
© © All Rights Reserved
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COMPLAINT REDRESSAL

SYSTEM

BY:
KANWALDEEP SINGH
SACHIN SINGH
CMS Computers Ltd

A brief
overview…

2 2
Expertise

Platform OS Expertise Hardware Expertise Application Expertise

Win NT/2K WIN NT\2000 IBM LOTUS NOTES


Linux / Unix LINUX COMPAQ MS EXCHANGE
OS400 NOVELL NetWare SUN MQSI
Solaris SCO UNIX HP VERITAS
Exchange 5.5 / 2K DIGITAL UNIX DELL SQL
Lotus Notes VMS 3 COM SYBASE
Tivoli AIX CISCO ORACLE
Open view HP UX ENTERASYS CITRIX
Network Solutions & SOLARIS OCE TIVOLI
Security OS 400 DATACARD BMC
Backup & Storage UNIXWARE STORAGETEK WEBSPHERE
Oracle / MS SQL / STRATUS HP OPENVIEW
Sybase
BROCADE
WINCOR-NIXDORF
ATMs

3
Key Differentiators

 Largest Third Party Maintenance and Facilities Management


company in the Private sector.

 One of the top 5 FM Service providers in India and amongst top


3 third party Maintenance Services provider in India.

 Actively involved in the IT infrastructure support and system


integration business for the last 31 years, focused on Cost-
effective Solutions to its Customers.

 ISO 9001:2000 Certification for Field Engineering Division


handling AMC and FMS Services.

 Authorized Service Provider for major principals: IBM, HP, Oce,


StorageTek, Brocade, Polycom, DataCard, to name a few.

 Truly adhering to Open Systems standards, geared to provide


System Integration on multi - vendor cross platforms.

4
Partners

5
WHY COMPLAINT REDRESSAL SYSTEM

 Unique and interesting task


 Faults in the present system
 Each city or district has its own database
 Report generation is limited to particular computers
 No online reconsideration module for users
 No provision for Users to check their status online who
have submitted their complaint by hand.
 No interaction between user and the Admin.
 Taking a challenge of dealing with Punjab police
THANXXXXX
FOR
YOUR
PATIENCE
SYSTEM REQUIREMENTS

 A single website applicable to all the districts of Punjab


 An integrated database common to all districts
 Online Complaint entry for the users Online
reconsideration module for the users
 Provision of checking status for both who have filed
complaint online and who have done the same by hand
 Interaction between user and the Police Complaint
Redressal Department
PROJECT INTRODUCTION AND FEATURES

 Web based system for handling complaints


 Designed for Punjab Police
 Integration of all the individual sites into one system
 Applicable to both user and admin
 Almost 150 forms
 Data integrity is preserved with validations
 Simple and understandable approach for both user and
admin
TECHNOLOGY USED IN PROJECT

 Front end
 JAVA
 HTML
 JSP
 JAVASCRIPT

 Back end
 MS SQL SERVER2005
 JDBC
PROJECT DESCRIPTION
 Two Modules
 ADMIN
 USER
FLOW OF CONTROL
 User enters a complaint and gets his/her complaint
number
 Admin checks the no of complaints registered and stores
each one of those into the database marking the complaint
to the officer corresponding to the city or district where the
incident occurred
 At this time the status of the complaint has been set to
‘PENDING’
 User can check his/her complaint’s status anytime.
 If the status happens to be ‘COMPLETED’ , then the
verdict is shown to the user otherwise the status is
displayed as ‘PENDING’.
FLOW OF CONTROL
 Once the investigation of the case is over and admin enters the verdict of
that particular complaint an email carrying the verdict is sent automatically
to the user filing that complaint
 At this time the status of the complaint is set to ‘COMPLETED’.
 However if user is not satisfied with the verdict he can opt for
reconsideration through complaint reconsideration section
 Admin check the number of complaint reconsidered on a particular date
and then edits that complaint.
 This complaint is then stored into the database with different marking
details
 The status of the complaint is again set to ‘PENDING’ and the same
process repeats again
 If a user has already reconsidered his complaint then he can not
reconsider it again
 If a user has any query general or about a specific case he can post it and
the same will be replied by the admin
MAIN HOME PAGE

CONTAINS USER TASKS , USER AND ADMIN LOGIN ,


IMPORTANT NUMBERS
USER MODULE
 System contain 2 types of tasks for the user
 Tasks performed without login

 Online complaint entry

 Status check

 Reconsideration
Tasks performed after login

 Enter Query

 Enter Suggestion

 Progress

 View Profile
ONLINE COMPLAINT ENTRY FORM

ONLINE COMPLAINT ENTRY FORM FOR THE USER


USER COMPLAINT NUMBER GENERATION

USER GETS HIS COMPLAINT NUMBER AFTER FILLIN THE FORM


USER STATUS CHECK

USER ENTERING HIS COMPLAINT NUMBER TO CHECK STATUS


USER STATUS SHOW

STATUS IS BEING VIEWED BY THE USER


VERDICT SHOW PAGE

IF THE STATUS IS COMPLETED THEN VERDICT IS SHOWN TO THE


USER
USER RECONSIDERATION PAGE

USER ENTERING COMPLAINT NUMBER TO OPT FOR


RECONSIDERATION
USER RECONSIDERATION PAGE 2

USER OPTING FOR RECONSIDERATION


USER RECONSIDERATION PAGE 3

USER GETTING CONFIRMATION OF SUCCESSFUL RECONSIDERATION


USER SIGN UP PAGE

USER GETTING HIS ACCOUNT FOR LOGIN TASKS


USER LOGIN PAGE

USER SIGNING IN TO PERFORM LOGIN AFTER TASKS


USER HOME PAGE

HOME PAGE CONTAINS TASKS PERFORMED BY THE USER


SYSTEM’S PROGRESS REPORT

USER CHECKING PROGRESS OF COMPLAINT REDRESSAL SYSTEM


USER QUERY PAGE

USER ENTERING HIS QUERY


USER QUERY SHOW

USER QUERIES WITH REPLY FROM THE ADMIN


USER SUGGESTION PAGE

USER ENTERING HIS IDEAS AND SUGGESTIONS


USER SUGGESTION SHOW

USER SUGGESTIONS ARE SHOWN TO USER AND ADMIN


USER PROFILE PAGE

USER CAN VIEW HIS PROFILE AND EDIT IT


ADMIN MODULE

 Enter Complaint

 Quick Search

 Reports

 Reconsideration
 Verdict Entry

 Edit Entries

 View Queries

 Online complaints
 View Suggestions

 View Profile

 Add Thought

 Add News
ADMIN LOGIN PAGE

ADMIN SIGNING IN TO PERFORM TASKS


ADMIN HOME PAGE

ADMIN HOME CONTAINS THE TASKS TO BE SELECTED BY ADMIN


QUICK SEARCH

ADMIN ENTERING COMPLAINT NUMBER TO VIEW DETAIL


QUICK SEARCH VIEW

DETAIL BEING DISPLAYED ALONG WITH EDIT BUTTON FOR


EDITING
EDIT COMPLAINT

EDITED INFO UPDATED BY UPDATE BUTTON


VERDICT ENTRY PAGE

ADMIN ENTERING COMP NUMBER TO ENTER THE VERDICT


VERDICT ENTRY PAGE 2

ADMIN ENTERING THE VERDICT AND THEN SAVING IT


ADMIN AUTHENTICATION PAGE

ADMIN HAS TO ENTER AUTH KEY BEFORE SIGN UP


ONLINE COMPLAINT PAGE

ADMIN ENTERING DATE TO VIEW ONLINE COMPLAINTS OF


THAT DATE
ONLINE COMPLAINTS SHOW

ONLINE COMPLAINTS OF THAT DATE ARE SHOWN FOR


EDITING
ADMIN RECONSIDERATION PAGE

ADMIN VIEWING THE RECONSIDERED COMPLAINT OF A


PARTICULAR DATE
ADMIN RECONSIDERATION PAGE 2

ADMIN FILLING NEW MARKING DETAILS AND THEN SAVE IT


ADMIN RECONSIDERATION PAGE 3

VALIDATION ON ADMIN RECONSIDERATION PAGE


EDIT SELECT PAGE

SELECT WHETHER TO SAVE,UPDATE OR DELETE AN ENTRY


SAVE SELECT PAGE

SELECT THE ENTITY YOU WANT TO SAVE DISTRICT,CITY OR


POLICE STATION
ADMIN ANSWER PAGE

ADMIN REPLYING TO THE QUERY OF USER RUHI


DATE REPORTS

REPORTS CAN BE BASED ON ENTRY DATE OR MARKING DATE


ADMIN NEWS ADD FORM

ADMIN ENTERING THE NEWS WITH HEADING


BENEFITS OF PROPOSED SYSTEM
 A single integrated database for all the districts
 Reconsideration module for both kind of users
 Automatic sending of verdict to user’s Email-id when the
verdict is entered by the Admin
 Provision of reports for all the districts.
 Status Check module for both kind of users
 Interaction between user and the Admin through query
and answers
 User can post valid suggestions that will help the system
understand the ideology of the people
 Progress report allowing user to see the working report
of the system

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