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Asper School of Business - MBA Program 6150 Management of Information Systems & Technology April-June 2009 Instructor: Bob Travica

The course will cover managing IT and IS to achieve strategic goals and operational objectives. It will examine IT/IS as both an asset and a tool. Key topics include data, information and knowledge; how occupations utilize these; the concepts of IT and IS; and applying an IS lens to management topics and case studies. The evolution of an organization's IS will also be discussed.

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40 views

Asper School of Business - MBA Program 6150 Management of Information Systems & Technology April-June 2009 Instructor: Bob Travica

The course will cover managing IT and IS to achieve strategic goals and operational objectives. It will examine IT/IS as both an asset and a tool. Key topics include data, information and knowledge; how occupations utilize these; the concepts of IT and IS; and applying an IS lens to management topics and case studies. The evolution of an organization's IS will also be discussed.

Uploaded by

AD R
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Asper School of Business - MBA Program

6150 Management of Information Systems & Technology


April-June 2009
Instructor: Bob Travica

Class 1
Information, Information Technology,
Information Systems and Organizations

Updated April 2009

6150 Management of Information Systems and Technology


Outline

• Management of Information Technology & Systems


• Data, Information, Knowledge
• Data, Information, Knowledge and Occupations
• Information Technology and Information System
• Putting on Information System Lenses
• Management Topics, Information Systems, and Cases
• Organization-Systems Trajectory at Mead-Westvaco
• Putting MIS6150 Themes Together

6150 Management of Information Systems and Technology 2 of 12


Management of Information Technology & Systems

• Management of information technology (IT) and information systems


(IS, systems) is similar to “Management Information Systems” (MIS):
Utilizing IT/IS and information these support to solve business
problems and support organizational performance.

• MIS 6150 is not:


- A detailed technical look at various IT
- A laconic survey of capabilities of various IT ("you can do this and that")
- Hand-on course on IT use

More…

6150 Management of Information Systems and Technology 3 of 12


Management of Information Technology & Systems

• MIS 6150 is about managing IT/IS to accomplish


- Strategic goals (organizational effectiveness), and

- Operational objectives (efficiency/productivity in


daily operations)

• Two levels of analysis:


- IT/IS as asset, “strategic weapon”, “nervous system” (strategic level) vs.
tool, commodity (operational level)

6150 Management of Information Systems and Technology 4 of 12


Data, Information, Knowledge

• Relationships – simple just in textbooks 

Data Domain of
(Letters, numbers, graphics… Technology
Representing reality and knowledge)

Knowledge
Information (Complex cognitive entity;
(Data understood, cause-effect theories,
meaning) vocabularies/conceptual maps,
know-how, experience)

Domain of Human Brain

• Knowledge is also embedded in computer software! (e.g., math


operations in Excel, procedures in Accounting IS, decision trees in
Expert Systems)

• In plain English, we often do not differentiate between data,


information and knowledge, simply calling it all “information”. More…

6150 Management of Information Systems and Technology 5 of 12


Data, Information, Knowledge and Occupations

• Where the primary focus of job is.

Clerks

a
Dat

dge
wle
Inf Professionals
orm

Kno
ati
on
Managers

6150 Management of Information Systems and Technology 6 of 12


_Concept of Information Technology (IT)

• What do we mean by "IT"?


Any tool for manipulating data, information
- electronic: computer software and hardware - our focus
- paper: documents, filing techniques… - still there,
gradually transformed into electronic

6150 Management of Information Systems and Technology 7 of 12


Concept of Information System (IS, system)

Information Technology (IT)


(Computers, Other) Information
• Data (organized,
System (IS)
Use
meaningful) Procedures
• Representations of Supports
Knowledge

Use
Information,
Users Knowledge
(Organizational members: -----------------
Managers, Professionals, Clerks) Task, Business
Perform on Process

• In plain English, we often do not differentiate between data, information


and knowledge, simply calling it all “information”.
• We often use term “technology” to refer to either IT or IS.

6150 Management of Information Systems and Technology 8 of 12


Brainstorm  Putting on Information System Lenses

• What is the frequent (or important) task


These questions
or process you work on?
help to focus on
• What information is part of your work? MIS6150
perspective,
• How is this information supported by technology? study and do
assignments.
• Is something missing in your information/technology?
.

First part of
Analytical
Process
addressed

6150 Management of Information Systems and Technology 9 of 12


Management Topics , Information Systems, and Cases
Mapping into
Our Teaching
Cases: • Electronic Commerce (Buying & selling via Internet), Demand pull;
/ D e ll, Sales & manufacturing systems innovation and integration,
o mpaq are
C lth c Supply chain systems innovation
Hea ange
h
Exc
K W,
Dr
ture • Knowledge management, communication, hierarchy “demise”;
ce n
Ac Communication and Document management systems innovation

HK, • Efficiency & effectiveness driven organizational change, Teamwork,


ox
Xer water, internal/external process improvement, any time/space-operations;
r
Clea , MNP groupware, distributed systems, computer networks,
PPC enterprise systems, transaction processing/reporting systems

6150 Management of Information Systems and Technology 10 of 12


Organization-Systems Trajectory of MeadWestvaco

- Centralized mainframe data processing centre (1960s)


- Decentralization – organizational and technological
(mini computers 1970s, PCs 1980s, networks, Client-Server)

- Recentralization and Enterprise Resource Planning system


- IS evolution: Transactions tracking to office work support to
decision making support to professional work support
- Role of IS Department: Support to operations to Strategic
business partner; interfacing with business and computer
vendors; shared IT governance.

6150 Management of Information Systems and Technology 11 of 12


Putting MIS6150 Themes Together

Professionals,
Clerks, Managers
Adopt, Use

Provide System
Requirements Task, Productivity?
Process
System
---
Design & Development
Infor- Strategy
Design & mation Accomplishment?
Build

Vendors
IS Dept.

• Define strategic and operational targets, and role of technology


• Manage people, work, time and money in system use,
development, and adoption
Managers:
• Evaluate relationships b/w Users--System and
System--Organizational Performance
12 of 12

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