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Troubleshoot of Computer

This document provides tips on troubleshooting common computer issues. It addresses questions like why a computer won't turn on, what to do about keyboard or touchpad issues, fixing screen problems like dead pixels or dimness, and resolving issues with overheating, slow performance, WiFi connectivity, noise, and more. It also provides advice on password recovery, reinstalling Windows, and protecting against malware and tech support scams.

Uploaded by

Irfan Dwiguna Sumitra
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
121 views

Troubleshoot of Computer

This document provides tips on troubleshooting common computer issues. It addresses questions like why a computer won't turn on, what to do about keyboard or touchpad issues, fixing screen problems like dead pixels or dimness, and resolving issues with overheating, slow performance, WiFi connectivity, noise, and more. It also provides advice on password recovery, reinstalling Windows, and protecting against malware and tech support scams.

Uploaded by

Irfan Dwiguna Sumitra
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Troubleshoot of

Computer

Irfan Dwiguna Sumitra, Ph.D


HELP! MY COMPUTER
IS BROKEN
(How do I fix it?)
WHY IS MY LAPTOP NOT
TURNING ON?

Check power cables are plugged in securely

Only use the supplied charger

Leave the battery to charge for a few hours

Drain residual electricity from the computer


WHY IS
MY Switch the laptop off and dry any
spills
LAPTOP’S
KEYBOAR
D NOT Reinstall the keyboard’s software
driver
WORKING
?
Visit color.aurlien.net to
WHAT ARE check for dead or stuck
THOSE pixels
BLACK
DOTS ON
MY Go to jscreenfix.com to
SCREEN? unjam stuck pixels
WHY IS MY COMPUTER MAKING STRANGE
BEEPS WHEN I SWITCH IT ON?

Make a note of the beep pattern (e.g. Google your computer manufacturer
three short beeps) and model name, then ‘beep codes’
HOW CAN I TELL IF MY
COMPUTER IS OVERHEATING?

01 02 03
Download Speccy Check CPU and Switch off if too hot
graphics card
temperatures
WHY IS MY LAPTOP’S
TOUCHPAD NOT WORKING?

Check Check the mouse settings to make sure the touchpad hasn’t been accidentally deactivated

Update Update the touchpad’s drivers

Remove Remove external mice


WHY WON’T MY COMPUTER CONNECT TO THE WI-FI?

Check Restart Wind back

Check you’ve not Restart both router Wind back any


accidentally disabled and computer recent wireless card
Wi-Fi driver updates
MY PC IS Make sure it’s Save all work
ASKING not a fake pop- and close all
up programs
ME
TO UPDATE
THE BIOS Plug a laptop in
– SHOULD I and then run the
update
DO IT?
HOW DO I IMPROVE THE BATTERY
LIFE OF MY LAPTOP?

1. Dim the screen


2. Switch off Wi-Fi and Bluetooth
3. Don’t leave the laptop chained to the mains
4. Switch off graphics chips
5. Disconnect peripherals
6. Don’t put the laptop directly on your lap
7. Don’t push it!
MY COMPUTER
SCREEN IS DIRTY –
HOW DO I CLEAN
IT?
• Use a microfibre cloth
• Don’t spray water/cleaners
directly onto the screen
• Don’t press too hard
Check for new display/graphics
drivers
MY
COMPUTER’S
TOUCHSCRE Disable touchscreen power
management
EN HAS
STOPPED
WORKING!
Run BIOS diagnostics tests
WHY Keep the card in the camera
DOESN’T and transfer images using a
MY cable or Wi-Fi
COMPUTER
RECOGNISE
MY Use recovery software such
MEMORY as Recuva to rescue
CARD? corrupted cards
WHAT IS Make a quick note of any error
message
THE
BLUE Google that error code to find out
what caused the crash
SCREEN
OF Update graphics drivers if Blue
Screens of Death are persistent
DEATH?
WHY CAN’T MY
COMPUTER
SEE MY PRINTER?

• Check the printer and computer are on the


same wireless band
• Set the printer as the default printer in
Windows/MacRun the printer troubleshooter
Roll back
or Roll back or uninstall the updates
uninstall
MY
COMPUTER Use System Restore to return to a working
Use
HAS BROKEN configuration

AFTER
A WINDOWS Block Block broken updates from re-installing

UPDATE.
WHAT NOW? Use the troubleshooting settings to repair a system
Use that won’t start
WHY HAS
MY
LAPTOP
ADJUST THE POWER TURN OFF ADAPTIVE
MANAGEMENT BRIGHTNESS
SETTINGS

SCREEN
GONE
VERY
DIM? MAKE SURE YOU’RE
NOT IN NIGHT MODE
WHY WON’T THE
EXTERNAL SCREEN
PLUGGED INTO MY
LAPTOP WORK?

CHECK THE MAKE SURE CABLES ARE UPDATE THE DISPLAY


WINDOWS/MAC DISPLAY PLUGGED INTO CORRECT DRIVERS
SETTINGS PORT IF USING USB-C
WHY IS MY COMPUTER
SO SLOW?
• Too many programs loading at startup
• Running out of storage space
• Your system is riddled with malware
• Too many or rogue browser tabs
• You’re in the wrong power mode
• You’ve just installed a major Windows update
• Your computer is getting on a bit
WHY IS THE INTERNET SO
SLOW ON MY COMPUTER?

01 02 03 04
Check your Take speed tests Check the Update the
router is syncing on different wireless signal wireless drivers
at the correct devices on your computer
speed
WHY IS MY COMPUTER MAKING
A SCRATCHING NOISE?

SWITCH OFF THE COMPUTER RELY ON YOUR DATA …SEND THE BROKEN DISK
IMMEDIATELY BACKUPS AND REPLACE THE TO A DATA RECOVERY
DISK, OR… SPECIALIST
I’VE FORGOTTEN MY
WINDOWS 10 PASSWORD –
HOW DO I GET INTO
MY COMPUTER?

1 2 3
Use the Microsoft Try an alternative login Use another admin
Account recovery method (if previously set account on the same PC
website up)
MY COMPUTER Backup the PC (if possible)
IS HORRIBLY
SLOW. HOW DO Reset the PC from within
Windows or the recovery tools
I REINSTALL Reinstall Windows from a USB
WINDOWS 10? stick if the above won’t work
WHY HAVE Right-click
on desktop,
ALL THE select View,
Desktop
Icons
ICONS ON and then
Show
MY
WINDOWS Create a new
Look for
DESKTOP missing
shortcut by
dragging
GONE icons in
Recycle Bin
from Start
menu
MISSING?
10 WAYS YOU CAN BREAK
YOUR COMPUTER
ALL BY YOURSELF
• Not uninstalling programs properly
• Turning on very cold laptops
• Downloading ‘freebies’ from dodgy sites
• Answering a phone call from Microsoft
• Installing fix-it utilities
• Run without security software
• Powering down during Windows updates
• Tinkering with the Registry
• Getting in over your head
• Giving the kids admin rights
WHEN I SWITCH ON MY
COMPUTER, I SEE A
DEMAND FOR MONEY TO
GIVE ME MY FILES BACK.
WHAT SHOULD I DO?

• Check whether you can still open


files
• Restore your PC from a backup
• See if you can download a
decryptor or revive deleted files
WINDOWS WON’T OPEN A FILE BECAUSE IT
‘HASN’T GOT AN APP ASSOCIATED WITH IT’.
WHAT DO I DO?

Select file Right-click on file


Or use the
properties to and choose Open
Windows Default
identify the file With to find the
App settings
type relevant app
Access the search
WHY HAS options by right-clicking
THE on the taskbar
WINDOWS
10 SEARCH
Choose whether you
BOX GONE
want the full bar back or
MISSING? just a search icon
MY USB Reinstall Reinstall the disk drive
HARD DISK
IS NOT
RECOGNISE Reinstall Reinstall the USB controller drivers
D WHEN I
PLUG IT
INTO MY Assign Assign the drive a letter in Windows
COMPUTER?
I KEEP GETTING Remove Remove any strange browser extensions

STRANGE POP-
UPS IN MY
BROWSER…
AND THERE’S A Run Run Chrome’s Clean Up Computer
facility
NEW SEARCH
BAR AT THE TOP
OF THE SCREEN.
WHAT’S GOING
Remove any strange software using
ON? Remove Add or Remove Programs

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