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Business Etiquette Politeness Courtesy Manners

Business etiquette and professional manners are important for success. Good manners help gain goodwill and promote fruitful relationships. Basic principles include adopting a positive attitude, competence, consideration, punctuality, and courtesy. Office etiquette requires respecting others' space and privacy in cubicles. Proper introductions, handshakes, business cards, and appointments show respect. Meetings require preparation, punctuality, respect for others, and discretion.

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Anjali Ramnani
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92 views32 pages

Business Etiquette Politeness Courtesy Manners

Business etiquette and professional manners are important for success. Good manners help gain goodwill and promote fruitful relationships. Basic principles include adopting a positive attitude, competence, consideration, punctuality, and courtesy. Office etiquette requires respecting others' space and privacy in cubicles. Proper introductions, handshakes, business cards, and appointments show respect. Meetings require preparation, punctuality, respect for others, and discretion.

Uploaded by

Anjali Ramnani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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BUSINESS ETIQUETTE

POLITENESS, COURTESY,
MANNERS
Prepared by

Prof. Anjali Ramnani

St.Kabir Institute of Professional Studies


BUSINESS ETIQUETTE

“There is no accomplishment so easy to acquire as


politeness, and none more profitable.”
George Bernard Shaw
Good manners

“Manners are a sensitive awareness of the feelings


of others. If you have that awareness, you have
good manners, no matter what fork you use.”

Emily Post
Why good manners ?

1. Helps you to stay ahead in business world.

2. Helps you to gain goodwill.

3. Promotes fruitful and rewarding relationships with


other

4. Promotes business.

5. What goes around comes around – good manners get


good manners in return.
Our experience determines our values.

Our values determine our attitudes

Our attitudes determine our behavior ( manners ,


words and actions)
Basic principles of professional business

1. Adopt a positive attitude.

2. Be professionally competent.

3. Overcome self centeredness.

4. Be discreet.

5. Be considerate and sensitive.

6. Be punctual.

7. Learn the forms of courtesy and respect.


“What we think or what we know, or what we believe
is, in the end, of little consequence. The only
consequence is what we do.”
John Ruskin
Office etiquette
With seniors

1. Rise and stand whenever a senior member enters your


office.
2. Younger executives should walk to the door and open it
for the senior executives. This also applies when you are
the host.
3. Avoid voicing a strong contrary opinion in the presence of
third parties or guests.
4. Keep superiors informed at all times of what you are
doing.
Office etiquette
With colleagues

1. Shoulder your fair share of work.


2. Show appreciation to colleagues for helping you.
3. Seek permission before using colleagues possessions.

4. Avoid criticizing your colleagues.


5. Give people their space – both physical and mental.
Office etiquette
With sub ordinates

1. Everyone, including your subordinates has a right to be


treated with courtesy.

2. Give appropriate feedback and praise.


3. Avoid being over intimate.
4. Be objective.

5. Give clear and accurate instructions.


Cubicle etiquette

1. Respect other people’s privacy.


2. Don’t enter someone’s cubicle without permission.

3. Don’t peek into other cubicles as you walk past.


4. Never read someone’s computer screen or comment on
conversation overheard.
5. Keep your hands off people’s desks.
Cubicle etiquette

1. Answer your phone after two – three rings.

2. Set the ringer volume at a low level.


3. Limit the use of speaker phone.
4. When you leave your cubicle, turn the ringer off and
forward messages to voice mail.

5. Watch your volume. Remember, others can hear what


you are saying.
Cubicle etiquette

1. Use your library voice.


2. For meetings, go to a conference room or the break
room.
3. Don’t bring clients to your cube. Meet them in a
conference room.
4. Don’t yell across the cubes.
5. Play radios at a low volume.
6. Set PC volume low and turn off screen saver effects.
7. Eat quietly, preferably, use the cafeteria or the break
room.
Making an appointment

1. It is practical and polite to make an appointment before


meeting people in their office.
2. As a general rule, the person granting the appointment
will set the date and time.
3. Arrive at least five minutes early.
4. Do a “ 30 second detail check” in a restroom before the
meeting.
5. On arrival, inform the receptionist of your appointment.
Give your business card.
6. If you have to wait, be ready to stand up with your
briefcase or handbag in your left hand so that the right
hand is free to shake hands when the host appears.
Handshakes

1. A firm handshake is the appropriate business greeting


in most countries today.
2. In business, it is appropriate for persons of either sex
to offer their hand.
3. Introduce yourself and address the other person by
name as you shake hands.
Being a good guest

1. Remain standing until the host indicates where to sit.


2. If offered a drink, it is polite to accept.
3. Avoid placing you handbag on anyone’s desk.
4. If you need to borrow something, always ask
permission.
5. On leaving, express your appreciation for the host’s
time and attention.
Receiving guests in office
1. Make sure your desk is clutter free.
2. If the guests are early, they may be asked to wait until
the appointed time.
3. A guest with appointment should never be kept
waiting.
4. If you are delayed, do offer an apology.
5. Receive your guest personally or have your secretary
escort the visitor to the meeting.
6. Smile, shake hands and offer a seat to your guests.
7. Make them feel comfortable.
8. Avoid long telephone calls.
Presenting a business card

1. Most polite way to exchange a card is to offer your own


card first.
2. Present your cards with both hands.
3. Accept a business card with both hands.

4. Acknowledge it with a “ thank you”.


5. Do take time to look at the card and read it before
putting it away.
6. Do not glance at it and flick it away carelessly.
“Charm is the quality in others that makes us more
satisfied with ourselves.”

Henri Frederic Am
"Be fearless and each day you must meet someone
new."
Lord Beaverbrook
When you are being introduced

1. Rise

2. Smile – it improves your face value


3. Make eye contact
4. A firm handshake

5. Do say “How do you do ?”


How to introduce others

The most important part of the introductions is to make


them.

Golden rule : Say the more important person’s name first.


How to introduce others

Business introductions

• Are based on power and hierarchy.


• Persons of lesser authority are introduced to
persons of higher authority.
• Gender plays no role in business introductions.
Business introductions
This is the pecking order for business introductions :

1. Introduce a non official person to an elected official.


“ Mr. Secretary, allow me to introduce Mr. Silva from ABC
Corp.”
2. Introduce someone from your firm to a client or customer.
“ Mr. Sanders, this is Mr. Narayan, our CEO. Mr. Sanders is
from XYZ.”
3. Introduce a junior executive to a senior executive.
“Mr. Senior executive, please meet Mr. Junior executive from
Sales.”
Social introductions

1. According to rules of diplomatic protocol, people are


presented to royalty, chiefs of state, ministers in charge
of legations, ambassadors and dignitaries of the church
regardless of age or gender.
“ Reverend O’Conner, this is Ms. Wright.”

2. Social etiquette is based on chivalry, so both formal


and informal introductions are made according to age,
gender , and then social status.
Social introductions

3. A man should be introduced to a woman.


“ Betty, I’d like you to meet David”
4. When introducing relatives, always clarify the
relationship.

5. When introducing your spouse, don’t use titles. Just


say, “ Seema , my wife.”
Self introduction

1. Introduce yourself by extending your hand and smiling .


2. Give your complete name.
3. In business introductions, it is important to say where
you work.

4. Keep it short and simple.


5. At a business meal, always introduce yourself to the
people sitting next to you.
Responding to introductions

1. In response to informal introductions, simply say

“ hello”.
2. Say, “ How do you do “ in response to formal
introductions.
3. Always use the other persons name when responding to
introductions.

4. Always stand for introductions.


BUSINESS MEETING ETIQUETTE
Etiquette for formal meetings

1. Prepare well.
2. Dress well and be punctual.
3. Switch off your mobile phone or keep it on silent mode.

4. Sit as per the seating arrangement. If not sure, ask.


5. Acknowledge any introductions or opening remarks with
a brief recognition of the chair and other participants.
Etiquette for formal meetings
6. When discussions are under way it is good business
etiquette to allow the more senior figures to
contribute first.
7. Never interrupt anybody.
8. When speaking – Keep It Short and Simple

9. Always address the chair.


10. Be discreet and never disclose information about the
meeting to others.
The End

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