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00 - Service On Board

Excuse me sir/ma'am, would you please stow your carry-on luggage safely in the overhead bin or under the seat in front of you for take-off? Passenger: Excuse me, but could you please return your seat back to the upright position and stow your tray table away for take-off?

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Mauricio Enrique
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254 views

00 - Service On Board

Excuse me sir/ma'am, would you please stow your carry-on luggage safely in the overhead bin or under the seat in front of you for take-off? Passenger: Excuse me, but could you please return your seat back to the upright position and stow your tray table away for take-off?

Uploaded by

Mauricio Enrique
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Service on Board

Who are some members of a Flight


Crew?
What is the purpose of a Cabin crew
Flight attendant?
Crew Member Duties

Attending a pre-flight
briefing.

Carrying out pre-flight


duties.
Crew Member Duties

Welcoming passengers and
showing them their seats.

Informing safety
procedures.
Crew Member Duties

Making announcements. 

Serving meals .
Crew Member Duties

Selling duty-free goods.

Reassuring passengers  and


ensuring they follow safety
procedures 
Crew Member Duties

Dealing with emergencies.


.

Ensuring passengers
disembark.
Crew Member Duties

Completing paperwork.
Why is a preflight briefing important for flight
attendants? – Let’s check a video
The Preflight Briefing
▶ Most important parts of the daily operations.
▶ Flight attendants must be 100 minutes before the
departure time.
▶ Activities involved:
Brief Introductions.
Necessary information.
Weather conditions / non-routine operations
Safety emergencies procedures.
The official briefing starts 95 minutes before
departure and takes roughly 20 minutes. All crew
documents must be checked by a senior flight
attendant or purser before the briefing starts. 
A sample script of flight crew briefing to cabin crew

“Good morning/afternoon/evening everyone, welcome to flight 845. My name is


Sebastian and I will be your Senior Cabin Crew today, and your senior flight
attendants will be Carla and Robert.

Carla Will be in charge of Economy while Robert will be in charge of business


class and they will switch for the returning flight”

“Please Introduce yourselves with your name and rank” -----------


This is to make sure that all the crew members present is here for this flight.
A sample script of flight crew briefing to cabin crew

“Today we will be flying to Los Angeles LAX on a Boeing 777–200LR, aircraft


registration is XX-XXX. It is going to be a long flight, so between now and boarding I
want you all to decide amongs yourselves who will take the first break and who will take
the second. If you can’t come to an agreement we will go by seniority.”

“There are a few specials today. We have Mrs. Cabrera in 12C who is a WCHR
(Wheelchair passenger unable to walk any distance at all) so make sure the onboard
wheelchair is available for boarding. ”
A sample script of flight crew briefing to cabin crew

“We also have Mr. and Mrs. Cervantes in 2A and 2B who are VIP’s that received
complimentary upgrades from Business to First Class after a complaint. Other than that,
no further specials that we are aware of. ”

“Let’s do the safety and security talk:”


▶ “Carla, what is the life raft capacity on the aircraft we are flying today on the R4 door?”
▶ “Robert, name three objective signs and symptoms of hypoxia”
▶ “Julia, name all audible and visual cues related to smoke or fire in the cabin on this
aircraft”
▶ “Susan, what are the duties for L4 position during an emergency landing?”
Boarding
Read each situation. What would you do, what would you recommend
or what would you say in each case.

You are a flight attendant and have reponsibility for an


unaccompanied minor on a flight to Athens. You must take the
child to his seat and give him an individual safety briefing. You
didn’t hear the child’s age and you don’t know if he can read the
safety card. You are also concerned about helping the child
during the flight as you will not have time to carry out your other
duties as well. You need to check the times of your duties again.
Read each situation. What would you do, what would you recommend
or what would you say in each case.

You are a flight attendant greeting passengers as they board the


aircraft. An English woman boards with a crying baby. The woman
is talking very fast and asks you something you don’t understand.
She does not appear to have her boarding card so you think it
may be lost. You need to check if she has her boarding card before
she goes to her seat.
Boarding.
Take a look carefully to the pictures and then read.

It is important for cabin crew to notice their first impressions of boarding passengers. They
need to be aware of passengers who may have problems, or cause problems, during a
flight.
Boarding.
Match the picture with the correct descriptions.
Possible answers
Boarding.
Possible answers
You are carrying out a cabin check before take-off. Work with a partner. Make
an approppriate request to the passenger for each picture.
You are carrying out a cabin check before take-off. Work with a partner. Make
an approppriate request to the passenger for each picture.
You are carrying out a cabin check before take-off. Work with a partner. Make
an approppriate request to the passenger for each picture.
Possible Answers
Practice with a partner.

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