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Ace Your Teaching Skills Webinar Series:: Air Class 101

1) The webinar discusses how to troubleshoot issues with Air Class (AC), the online teaching platform used at 51Talk. 2) Common AC problems include lessons getting stuck on loading, being kicked out of AC, lagging, and black screens. These are often due to having other applications open, shared internet connections, or poor connection speed. 3) Technical solutions include checking for multiple AC versions installed, having only one antivirus program, running speed tests, clearing cache files regularly, and ensuring a strong internet connection.

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Ansherina Ng Natalio
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1K views

Ace Your Teaching Skills Webinar Series:: Air Class 101

1) The webinar discusses how to troubleshoot issues with Air Class (AC), the online teaching platform used at 51Talk. 2) Common AC problems include lessons getting stuck on loading, being kicked out of AC, lagging, and black screens. These are often due to having other applications open, shared internet connections, or poor connection speed. 3) Technical solutions include checking for multiple AC versions installed, having only one antivirus program, running speed tests, clearing cache files regularly, and ensuring a strong internet connection.

Uploaded by

Ansherina Ng Natalio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ACE YOUR

TEACHING SKILLS
WEBINAR SERIES:
AIR CLASS 101
A 51Talk webinar on how to solve AC issues
OBJECTIVES

AC & AC issues
Air Class is the teaching medium.
Learning how to navigate and
troubleshoot correctly will result
in successfully completed lessons.

Discussion
LESSON MEDIUM

NOTE:

• For AC lessons, enter the room at least 2 – 3


minutes before the lesson time.
• Entering the room or calling the student ahead of
time will ensure teacher’s 100% punctuality and
attendance.
• The USERNAME and PASSWORD of your AIRCLASS
is the same as your MYPAGE account.
Air Class Username: Personal email
Password: 51talkteacher2014 (default)
Why am I having AC issues, like:
⮚ Lesson material is just downloading or gets stuck on loading.

⮚ Always kicks you out of AC.

⮚ Keeps hanging or AC lags.

⮚ Getting black screen, etc.


REASONS are:
❑ Several applications not used for teaching are open.
e.g. Youtube, Facebook, Manycam
❑ Internet connection is being shared to other devices
during lesson time.
e.g. Netflix, playing games, Streaming
❑ Poor internet connection.
e.g. Connection is 30mbps,but bandwidth is split up
❑ More than one AC version is being installed .
❑ Installation of several Anti Virus
RASONS are:

▪Go to > File Explorer then double click “THIS PC”


▪Double click on Program Files(x86) and choose 51 Talk
▪Check if there are multiple AC version installed
(If yes, make sure to delete first the old AC version
before uninstalling AC. Once done, try reinstalling
the new AC version.
RASONS are:

Having more than one antivirus program running on a computer at the same time
often causes conflicts, resulting in errors, slow performance, and failure to properly
Detect virus.
AC TECHNICAL
RASONS are: SOLUTIONS

Before having your first lesson for the day, do the following steps:

1. Check your internet connection – make sure that you are using a LAN cable or wired for a much stable connection
RASONS are:
2. My connection goes wonky every day, so, unplug the modem and reboot it. Why? It’s being
bogged down by too many connections at once, which can happen if you download a lot.
RASONS are:
3. Go to search on your computer > Click the window button then letter “r” on your keyboard,
and the word “RUN” will automatically pops up on your screen > type %temp% and click ok >
delete all the unnecessary files that you see – need not worry, since all the files there are not
important. Next, check “DOWNLOADS,” “PICTURES,” and “DOCUMENTS.” You may delete the
files that you won’t be needing anymore. Then, click the “RECYCLE Bin” to delete all the files.
Finally, RESTART your desktop / laptop.
RASONS are:
4. Always run speedtest.

In AC, once the student is talking, it is using the download . Download speed - is a measure of how quickly
data or content can be transferred to your device over the network. Measured in Mbps,
e.g. Streaming a TV show or movie on NETFLIX

Then, once the teacher is talking, it is using the upload. “Upload speed” – is a measure of how quickly your
device can upload or content over the network, which is measured in Mbps.
e.g Posting a photo on Instagram or Facebook, or publishing a video on YouTube or Tiktok

Next, If ping is high, your talking and video will be affected. It means your message is not being delivered clearly
to your students, so there will be some delays . “PING” – is a signal to measure latency, or the time it takes for
data to travel from a device on one network to a device on another network. It is measured in milliseconds.
RASONS are:
GETTING READY FOR YOUR FIRST LESSON?
You should:
RASONS are:
AC NOT RESPONDING

CONNECTING TO SERVER
Important note

RASONS are:
If you will be having a 30 minute break / 1 hour lunch – dinner, just turn off your computer
and let it rest. Computers are like humans, they also get tired. Then , remember to CLEAN
CACHE again once you will be attending to your booked slots , especially if you have
consecutive lessons .

Always check if you are well equipped to ensure that you are using the preferred
equipment in teaching.

Finally, just do the following steps regularly. Make it a habit to do it every day, so we can
all avoid penalties. Remember, we don’t have those technical support down the hall to
help or assist us. So we need to be the master of our own technology.
ONE BIG THING!

Of all the topics discussed, which


is the one big thing that
resonated with you that you will
apply as a 51Talk EFL teacher?
THANK YOU!

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