Scribd
Upload
46 views

Teaching PowerPoint Slides - Unit 5

The document discusses how to handle questions and comments from an audience during a presentation. It provides tips on listening to questions, thinking before answering, being honest, thanking the audience, and concluding. It also discusses anticipating questions, identifying questioner types, setting ground rules, and dealing with interruptions or no questions.

Uploaded by

ila2nabila
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
46 views

Teaching PowerPoint Slides - Unit 5

The document discusses how to handle questions and comments from an audience during a presentation. It provides tips on listening to questions, thinking before answering, being honest, thanking the audience, and concluding. It also discusses anticipating questions, identifying questioner types, setting ground rules, and dealing with interruptions or no questions.

Uploaded by

ila2nabila
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 14

Unit

HANDLING AUDIENCE
QUESTIONS
LEARNING OUTCOMES

At the end of the unit, you will be able to:


Handle questions and comments from the
audience
Set ground rules for presentations

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 3
HANDLING QUESTIONS AND
COMMENTS FROM AN AUDIENCE

 11 Ways to Help You Handle the Q&A Session


Professionally
– Listen to each question attentively
– Keep a neutral stance
– Maintain eye contact with the questioner
– Ask for clarification or repetition of the question if
you are in doubt
– Allow yourself a minute or two to think about the
question

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 4
HANDLING QUESTIONS AND
COMMENTS FROM AN AUDIENCE (cont.)

– Be honest
– Give credit to the person who asked the question
– Correct the questioner if he/she has misunderstood
what you have said during the presentation
– Do ask the questioner if you have answered their
question
– Keep track of the allocated time
– Thank the audience for their questions, then
conclude with a brief summary of your presentation

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 5
HANDLING QUESTIONS AND
COMMENTS FROM AN AUDIENCE (cont.)

 Anticipating the Questions and Comments


– Conduct an audience analysis
– Implement a brainstorming session

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 6
IDENTIFYING THE TYPES OF
QUESTIONERS IN AN AUDIENCE

 Five Random Types of Questioners

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 7
IDENTIFYING THE TYPES OF
QUESTIONERS IN AN AUDIENCE (cont.)

 Interacting with the Questioners


– If someone keeps asking questions and
dominates your Q&A session with his/her mini
speeches, you could just answer the first
question and move on to the next person.  

– If someone asks you a question about a topic or


an issue that you have already covered in your
speech, do reiterate your explanation briefly.

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 8
IDENTIFYING THE TYPES OF
QUESTIONERS IN AN AUDIENCE (cont.)

– If someone asks you an irrelevant question, you


could just state that your presentation focusses
particularly on your topic.

– When dealing with hostile questions, you could


address only the questions. Avoid dealing with
the issues behind the hostility.

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 9
SETTING GROUND RULES FOR THE
PRESENTATION

 Two Ways to Set Ground Rules


– Outline the format of the presentation
– Suggest written questions

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 10
SETTING GROUND RULES FOR THE
PRESENTATION (cont.)

 Categorising the Questions

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 11
SETTING GROUND RULES FOR THE
PRESENTATION (cont.)

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 12
SETTING GROUND RULES FOR THE
PRESENTATION (cont.)

 Dealing with Interruptions


– Answer the questions quickly (provided the
questions are related to the topic)
– Ask the questioner(s) to postpone the questions

English for Oral Presentations All Rights Reserved


© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 13
CLOSING WITHOUT ANY
QUESTIONS

 If there are no questions during the Q&A session,


you could turn the session into an extended
session of your presentation.
– E.g. For a product/service presentation, you could
use this excess time to:
• Share more information about the benefits or gains
• Ask the audience a few questions to get feedback
that could benefit your product/service
• Explain about your company and other available
products/services
English for Oral Presentations All Rights Reserved
© Oxford Fajar Sdn. Bhd. (008974-T), 2016 1– 14

You might also like