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Case Study On KFC Sangram N

KFC uses various motivation techniques to enhance employee motivation including one-on-one meetings, staff incentive programs, and training. They provide comprehensive training programs on leadership, safety, and operations. KFC also promotes diversity and inclusion, with employees from different cultures around the world. Benefits include health insurance, education assistance, and cash rewards for long-term employees. While lower-level employees feel some benefits only apply to more qualified staff, most employees respond positively overall to the motivation and benefits provided by KFC.

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Amol Markad
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799 views13 pages

Case Study On KFC Sangram N

KFC uses various motivation techniques to enhance employee motivation including one-on-one meetings, staff incentive programs, and training. They provide comprehensive training programs on leadership, safety, and operations. KFC also promotes diversity and inclusion, with employees from different cultures around the world. Benefits include health insurance, education assistance, and cash rewards for long-term employees. While lower-level employees feel some benefits only apply to more qualified staff, most employees respond positively overall to the motivation and benefits provided by KFC.

Uploaded by

Amol Markad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Case study :- Motivation

techniques used in KFC


Presented by-
Sangram Nangare.
 AGENDA
 About the company.
 Motivation.
 Leadership.
 Learning & knowledge management.
 Culture & diversity.
 Benefits to employees.
 Employees responds towards benefits.
 Conclusion.
 ABOUT THE COMPANY
 KFC is a fast food restaurant chain that specializes in fried
chicken
 Headquarter at Louisville, Kentucky, in the US.
 The idea of the company was founded by Colonel Harland
Sanders in 1930.
 It main sells chicken, sandwiches, wraps and salads.
 It is the world's second largest restaurant chain.
 Muktesh Pant (CEO).
 MOTIVATION :-
  To enhance employee motivation KFC is using one to one
meetings strategy.
 They have staff incentive programs, conventions, Champs Elysees.
 Includes the cleaning, hotel, maintenance, accuracy, speed of
service and product quality etc.
 KFC sends e-mail, together with the memorandum to the
employees, the crew incentive programs etc.
 The company uses bottom-up approach and a top to down in
strategic decision-making .
 LEADERSHIP :-
 They use low differentiated with an integrated
leadership.
 They build the Yum! University that provides the
training and development programs.
 They provide group of interactive session,
institutionalized open conversation.
 They provides a completely transparent interface in
those to leadership position, and including all of the
restaurant manager and the chairman.
 Also enhance open communication, and give everyone
the opportunity to express concern and their ideas.
 LEARNING AND KNOWLEDGE
MANAGEMENT :-
 KFC provides training to all the staffs.
 They offer each employee a form entitled

"Training Needs Assessment“.


 They also provide some basic training to

staff like the restaurant level and also


provides the incentive lectures.
 They also have a guest speaker with the CEO

and senior management meetings of different


institution.
In addition, the company provides comprehensive
training in the following areas
 Leadership Development.
 Coaching Skills.
 Culture.
 Interaction Management.
 Fire Safety.
 First Aid training.
 Food Safety.
 Human Resources, Workplace Health & Safety.
 Information Systems.
 Financial & Operations Accounting.
 CULTURE AND DIVERSITY :-
 KFC offers different diversity of food choices, different
cultures in the rest of the world.
 KFC has workers from different parts of the world with
different culture.
 They took decision only after considering the values and
norms of different culture.
 There are 7,741 KFC in other location or countries.
 MOTIVATION OF EMPLOYEES :-
 In KFC they have the practice of making someone “chef of the
day”.
 They select one person from their chef and put his or her picture in

front of the shop and that person get two extra day off of a month.
 Mr. Soumya said that this helps employee to increase the

productivity and also helps to maintain a stable and healthy


ambience of competition.
 There`s more to KFC than great food. They promote education,

diversity and animal welfare in a number of positive ways.


 Health benefits include medical and dental insurance.• They also

offer disability and accident insurance.


 Aslo provides discounted gym and fitness services.
 EMPLOYEES RESPONSE :-
 Lower employees are unhappy as most of the benefits
are only offered for qualified employees.
 Qualified employees are very much satisfied with the
benefits offered by KFC.
 Every employees are very much satisfied with the
health insurance provided as compared to other fast
food outlets.
 CASH REWARD :-
 The company also provides extra cash rewards to the
really sincere and devoted workers.
 This also applies to those employees who have worked
in the company for more than 10 or 15 years.

BONUS:-
 This is an also a reward gifted to the workers for the
merits and hard work.
 CONCLUSION :-
 By this report we came to know a lot about KFC, likewise
their motivational strategies which uses a one to one meeting
strategy, crew incentive programs etc.
 Unlike most of the other companies KFC follows bottom up
and top to down strategy for decision making.
 We also come to know that people from different country and
culture come together and work in KFC.
THANK
YOU…

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