Attitudes & Values
Attitudes & Values
NEHA ARORA
06311604409
DEFINITION OF ATTITUDE
“An attitude is a predisposition to react to a situation, person,
or concept with a particular response. This response can be
either positive or negative. It is a learned reaction–one that
results from an individual’s past observations, direct
experiences, or exposure to others’ attitudes.”
- Samuel C. Certo
COMPONENTS OF ATTITUDES
• Informational or Cognitive Component: It consists of
beliefs, values, ideas and other information a person has about
the object.
• Emotional or Affective Component: It involves the person’s
feeling or affect-positive, neutral or negative-about an object.
• Behavioral Component: It consists of the tendency of a
person to behave in a particular manner towards an object.
SOURCES OF ATTITUDES
DIRECT
PERSONAL
EXPERIENCE ASSOCIATION
MASS MEDIA
ATTITUDES
INSTITUTIONS
ECONOMIC
STATUS AND FAMILY AND
OCCUPATIONS PEER GROUPS
ATTITUDES AND ORGANIZATIONAL
BEHAVIOR
• Job Satisfaction: One’s feeling towards one’s job
• Job Involvement: One’s attachment to a job
• Organizational Commitment: Employee’s identification
with a particular organization and its goals.
FUNCTIONS OF ATTITUDES
• Knowledge: Attitudes provide a knowledge base and
framework within which new information can be placed.
• Expressive: Attitudes are a means of expression of values.
They enable individuals to indicate to others the values that
they hold and thus to express their self – concept and adopt
the values of a group.
• Instrumental: Held attitudes maximize rewards and minimize
sanctions.
• Ego-Defensive: People often form and maintain certain
attitudes to protect their own self images.
DEFINITION OF VALUES
“Values represent basic convictions that a specific mode of
conduct or end-state of existence is personally or socially
preferable to an opposite or converse mode of conduct or end-
state of existence.”
- Milton Rokeach
CORE MEANING OF VALUES
Values are so embedded that they can be inferred from
people's behavior and their perception, personality and
motivation. They generally influence behavior. They are
relatively stable and enduring. This is because of the way in
which they are originally learned.
FEATURES OF VALUES
• They provide standards of morality.
• Values are relatively permanent and resistant to change.
• Values are most central to the core of a person.
• Values have two attributes – content and intensity. The
content attribute stresses that a particular code of content is
important. The intensity attribute specifies how important that
particular code of conduct is.
• Values are fewer in number than attributes.
DIFFERENCE BETWEEN VALUES &
ATTITUDES
Values Attitudes
1. Values represent judgement of 1. Attitudes represent predispositions
what ought to be. This judgement is to respond.
basic to respond in a given way.
2. A value represents single belief that 2. An attitude represents several
guides actions and judgement across beliefs focused on a specific object or
objects and situations. situation.
3. Values are derived from social and 3. Attitudes are derived from personal
cultural mores. experiences.
TERMINAL VALUES
A terminal value is an ultimate goal or end of a person.
• Comfortable life
• Sense of accomplishment
• Family security
• Self respect
• Wisdom
• Freedom
• Social recognition
• Equality
INSTRUMENTAL VALUES
An instrumental value relates to means for achieving the
desired outcome or end.
• Ambitious
• Broad minded
• Capable
• Clean
• Courageous
• Helpful
• Honest
TYPES OF VALUES
G.W. Allport, P.E. Vernon and G. Lindzey have categorized
values into six major types as follows: