Scribd
Upload
142 views

Week 3 - The Role and Responsibilities Ofa Rooms Division Manager

The rooms division manager is responsible for overseeing the front office, housekeeping, and guest services departments. Their duties include managing the reception, reservations, concierge, and night operations teams. They are also responsible for staffing, budgeting, quality assurance, and ensuring a positive guest experience. Effective communication, organizational skills, leadership abilities, and hospitality experience are needed to succeed as a rooms division manager.

Uploaded by

eduard john antiquera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
142 views

Week 3 - The Role and Responsibilities Ofa Rooms Division Manager

The rooms division manager is responsible for overseeing the front office, housekeeping, and guest services departments. Their duties include managing the reception, reservations, concierge, and night operations teams. They are also responsible for staffing, budgeting, quality assurance, and ensuring a positive guest experience. Effective communication, organizational skills, leadership abilities, and hospitality experience are needed to succeed as a rooms division manager.

Uploaded by

eduard john antiquera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 13

The Role and Responsibilities of Rooms Division

Manager
Rooms Division Manager
The rooms division manager is responsible for Executive Housekeeping and
Front Office. He/she manages the general operation of the Front Office e.g.
Reception, Reservations, Concierge, Switchboard and Night Management.

In addition to the atmosphere conveyed by hotel reception halls, the appearance


and daily work of the hotel receptionists are decisive for the immediate
impression that hotels leave on their guests. Hotel receptionists and their team
at the reception are not only the proverbial calling card of the respective hotel
and are not only jointly responsible for the subjective well-being of the guests,
but also for the objective satisfaction with the service of the hotel.
Duties of Rooms Division Manager
The rooms division manager is not only responsible for the accommodation
department with a focus on reception, but he ensures smooth processes and
high compliance in terms of guest relation, housekeeping and reservation
standards, for example in larger hotels.

As a rooms division manager, you take over management responsibilities and


lead the whole reception team. In addition, you are responsible for the
deployment of personnel, so you need to make sure there is sufficient and
competent personnel to guarantee the satisfaction of the guests.
You also have to train your staff in terms of special guests, for example foreign
business people or celebrities, if you are working in a large or international
hotel.
Other spheres of responsibility include for example planning of budgets and
personnel, strong cooperation with the sales department, organization of
department trainings, coordination of the service and vacation planning,
monitoring the work of service personnel, hotel security, quality assurance and
compliance in terms of special guidelines and hiring new employees.
They are responsible for the supervision of employees engaged in the operation
of the front areas of the hotel.

Coordinates with other departments in the hotel and maintains open


communication with them to find better ways to serve the guest.

Maintains responsibility for staffing, purchasing, and budgeting. Supervises the


rooms division payroll, availability controls, and monthly plans.
Rooms division manager knowledge includes a complete understanding of hotel
operations, specifically those operations involving the front office housekeeping
and basic accounting procedure.
What skills do you need to be a rooms division
manager?
The necessary requirements you have to fulfil to be a rooms division manager
are a completed training in the hotel industry (this may also be a hotel
management school degree), several years of professional experience in any
front office area and good foreign language skills. In addition, very good
manners are assumed.
Furthermore, international experience and good IT knowledge are desirable, as
you have to work with several programs to for example plan and prepare budgets
and personnel.
As a rooms division manager, you have to be stress resistant, because the hotel
industry can be exhausting, especially when there is an additional restaurant in
the hotel. During rush hours, you must always keep an overview of both
processes and staff so that guests are always satisfied. Organizational skills,
friendliness and competence are necessary in this industry. As a rooms division
manager, you should also ensure that your appearance is well groomed, as you
are always in contact with guests and should make a good impression. You
represent the hotel.
To be able to fulfil these tasks in your job as a rooms division manager, the
ability to work in a team and characteristics like flexibility and steadiness are
indispensable. In addition, in this position and job, good assertiveness is very
important, because giving tasks and instructions requires reliable
implementation in order to maintain an overview of the processes.
……….THE END………

https://www.hotelcareer.com/job-descriptions/rooms-division-manager

You might also like