Organization communication

Course Facilitator
Dr. Sobia Nasir
Learning Objectives

Understand the organizational interpersonal

and organizational communication.
Understand that how they can improve their
communication skills.

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 What Is
Communication?

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 Communication

Definition:
“The transfer and understanding of meaning.”

OR
“The exchange of massages between people for the
purpose of achieving common meaning”

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 Types Of Communication

 Interpersonal Communication:
Communication between two or more people
 Organizational Communication
All the patterns, network, and systems of
communications within an organization

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 Communication Process

Six elements involve in transferring

meaning from one person to another in a
communication process.

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 Interpersonal Communication
Process
Noise/
Hello! Barriers

Encoding
Sender/ Message Channel(s)
Receiver/
Encoder Decoder

g
odin
c
De

Feedback
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 Elements of Interpersonal Communication
Process

• Sender /Encoder :(The sender makes the decision to communicate.)

• Message: (What is being communicated.)

• Channel: (The medium through which the message travels.)

• Receiver/Decoder: (Who translates sender’s message.)

• Feedback: (Verbal and nonverbal reactions to communicated message.)

• Noise: (Disturbances that interfere with communications.)

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Ways of Communication

•One way Communication:

The communication that results when the
communication Process does not allow for Feedback.

•Two way Communication:

The communication that results when the
communication Process includes Feedback.

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Problems in Communication
Process

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 Problems in Communications Process

• Message Encoding:
 The effect of the skills, attitudes, and knowledge of
the sender on the process of encoding the message
 The social-cultural system of the sender
• The Message:
 Symbols used to convey the message’s meaning
 The content of the message itself
 The choice of message format
 Noise interfering with the message
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• The Channel:
 The sender’s choice of the appropriate channel or
multiple channels for conveying the message
• Message Decoding:
 The effect of skills, attitudes, and knowledge of the
receiver on the process of decoding the message
 The social-cultural system of the receiver
 Feedback Loop:

 Communication channel distortions affecting the return

message from receiver to sender

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 Types of Communication Methods

Verbal Communication:


The written and Oral use of words to Communicate.

 Non-Verbal Communication:
Communication by means of elements and behaviors that are not
coded to words.

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 Verbal
Communication
Methods

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 Verbal Communication Methods

 Face-to-face

Telephone


Group meetings

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Formal
presentations

Memos

Traditional Mail

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Fax machines


Employee
publications

 Bulletin boards

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Audio- and
videotapes

Hotlines


E-mail

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Computer conferencing

Voice mail

Teleconferences

Videoconferences

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  Nonverbal Communication:

Communication that is transmitted

without words.
 Sounds with specific meanings or warnings
 Images that control or encourage behaviors
 Situational behaviors that convey meanings
 Clothing and physical surroundings that imply
status

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 Types of Non-verbal Communication

Body language:
Gestures, facial
expressions, and other
body movements that
convey meaning.

 Verbal intonation: Emphasis that a speaker gives to

certain words or phrases that conveys meaning.

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 Barriers
to Interpersonal
Communication

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Barriers to Interpersonal Communication

Filtering
National Emotions
Culture

Interpersonal
Communication

Language Information
Overload

Defensiveness 23
How to Overcome Barriers to
Interpersonal Communications

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 How to Overcome Barriers to Interpersonal
Communications

• Use Feedback
• Simplify Language
• Listen Actively
• Constrain Emotions
• Watch Nonverbal Cues

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 Active Listening Behaviors

Don’t Be
Over Empa-
talk thetic

Exhibit Make
Appropriate
Eye
Head nodes
Contact
And facial
expressions
Active Listening

Avoid
Intere- Ask
Para- Quest-
pting
phrase ions
speaker

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