Scribd
Upload
38 views

Performance Measurement: Jofit P. Dayoc

This document discusses performance measurement. It defines performance measurement as regular measurement of outcomes and results to assess program effectiveness and efficiency. It describes performance measurement as a 5-step process: 1) prioritizing measurement efforts, 2) selecting indicators, 3) collecting data, 4) analyzing data, and 5) reporting results. Key aspects of each step are outlined, such as determining measurement priorities and criteria for good performance indicators. The document emphasizes that quality is important in performance measurement to ensure usefulness and legitimacy of results.

Uploaded by

veronicalvictorino
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
38 views

Performance Measurement: Jofit P. Dayoc

This document discusses performance measurement. It defines performance measurement as regular measurement of outcomes and results to assess program effectiveness and efficiency. It describes performance measurement as a 5-step process: 1) prioritizing measurement efforts, 2) selecting indicators, 3) collecting data, 4) analyzing data, and 5) reporting results. Key aspects of each step are outlined, such as determining measurement priorities and criteria for good performance indicators. The document emphasizes that quality is important in performance measurement to ensure usefulness and legitimacy of results.

Uploaded by

veronicalvictorino
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 44

PERFORMANCE

MEASUREMENT
JOFIT P. DAYOC
Graduate Student
Master in Public Administration
What is performance
measurement?
• Performance measurement is generally
defined as regular measurement of
outcomes and results, which generates
reliable data on the effectiveness and
efficiency of programs. Resources (human
resources, employee time, funding) used
to conduct activities and provide services.
• Wordnet, an online
dictionary at Princeton,
defines measurement
in general terms as the
act or process of
assigning numbers to
phenomena according
to a rule (Miller, 2009)
Performance measurement is conceived as a
process in five steps:

PRIORITIZING INDICATOR DATA ANALYSIS REPORTING


SELECTION COLLECTION
STEP 1: Prioritizing
Measurement
Efforts
• To measure performance of
the organization, programme
or policy does not usually
give a precise clue. Through
interaction however, people
develop mental maps that
make sense and define these
terms (Weick, 1995).
What is the mental picture of
the organization, programme,
Before developing
or policy?
performance indicators,
the mental maps of
what we are supposed
to measure
(performance) need to What are the priorities for
be on the table. Three performance measurement?
issues are of
importance when
discussing the mental
maps that are used for
measurement:
What is the argumentation for
making priority?
What is the mental
picture of the
organization,
programme, or policy?
One of the most
common
representations of an
organization is the
organizational chart,
which visually depicts
the division of tasks
and responsibilities.
The chart defines the
structure of the
organization hence it
is a representation of
the organization.
What are the
priorities for
performance
measurement?
Which part of the Which part of the
Which input? Which
organization or organization chart? All
entries of the budget?
programme will be the divisions or only a
Which staff members?
measured? selection?

Measuremen Which activities? Which


Which outputs? Which
products of the
organizations (goods or
Which part of the
policy objectives is
t object: processes?
services) are being
measured?
being measured?

Which intermediate Which outcomes? Only


ends? Which target intended outcomes, or Which contextual
groups? Which also the side effects factors are taken into
geopgraphical and cross cutting account?
circumscriptions? impacts?
What are the
arguments for making
priority?
Indications of the Financial
problems importance

Societal visibility Feasibility

Arguments:
Cost of
Diffusion
measurement

Predetermination
STEP 2: Selection
of the indicators
• After deciding what to
measure, one needs to
determine how to measure.
The selection of indicators
largely depends on the
specialized expertise in
organizations or policy
domains. Obviously,
performance indicators will
differ in cultural programme,
a fiscal administration or an
environmental agency.
Production model
of performance
Sensitive to change Precisely defined

Understandable to
Documented
users
Criteria for good
indicators: Relevant and
Timely
actionable

Comply with
coordinated data
Feasible
processes and
definitions
STEP 3: Data
Collection
• Data collection
procedures and sources
are vital.
• Internal data is produced
by the organization itself,
while external data is
purchased or obtained
from outside.
Most organizations have administrative registration systems of their activities: project planning and
monitoring, dossier tracking systems, time registration systems, client databases, etc.
Other data sources:

Extra Registration

Survey

Self- Assessments

Technical Measurement

External Observers

Administrative Registrations of other organizations

Statistical Institutions
STEP 4: Analysis
• Since number rarely speaks
for themselves, data need to
be analyzed. In essence, the
purpose is to transform data
into information that may
lead to decisions.
STEP 5: Reporting
• The last step in the process of
measuring performance is
reporting. The main point
here is that the format should
be appropriate for the target
group. Obviously, the
reporting of performance
information to top
management will require
other reporting forms that for
media or interest groups.
Questions to be answered when reporting:
Target Groups of Performance
Reporting Formats of Performance Reporting
Quality of Performance Measurement

Quality of performance information is


important. First, when users of
information learn about the weaknesses
of performance information, the chances
are that they disregard it. Non-use of
performance information is a waste of
resources.
Organizations, makes use
of quality assurance
measures in order to verify
organizational success
through presented data,
information, reports, and
other relevant inputs in
achieving the intended
outcomes.
DMEA process in the
Department of Education.
The process aims at
reviewing, validating, and
evaluating periodic
performance of all
concerned division offices,
units, districts, and schools.
Three aspects of quality (Bouckaert, 1993):

Quality implies indicators


that are valid and reliable.
Quality implies functionality.
Measure what is supposed Legitimacy of a
Measurement should be fit
to measure (V) and measurement system.
for use
consistency in measurement
(R)

You might also like