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House of Quality Examples: Dr. Everette S. Gardner, JR

This document provides examples of quality function deployment (QFD) matrices, or "houses of quality", for several different products: a rock-climbing harness, Suntex process, windshield wiper, restaurant design, auxiliary power unit, and refrigerator. Each example shows how customer requirements were prioritized and related to technical specifications to help guide product development.

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Karamjit Singh
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© © All Rights Reserved
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Download as PPT, PDF, TXT or read online on Scribd
93 views

House of Quality Examples: Dr. Everette S. Gardner, JR

This document provides examples of quality function deployment (QFD) matrices, or "houses of quality", for several different products: a rock-climbing harness, Suntex process, windshield wiper, restaurant design, auxiliary power unit, and refrigerator. Each example shows how customer requirements were prioritized and related to technical specifications to help guide product development.

Uploaded by

Karamjit Singh
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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House of Quality Examples

Dr. Everette S. Gardner, Jr.


 Rock-Climbing Harness
 Blank House
 Suntex Process
 Windshield Wiper
 Restaurant Design
 Auxiliary Power Unit
 Refrigerator
 Continental Airlines
K e y t o r o o f / c o r r e la t io n -
m
+
a t r ix s y m b o ls
P o s itiv e / S u p p o r tin g
+
- Rock-Climbing Harness
-
- N e g a tiv e / T r a d e o ff
+ +
-

D IR E C T IO N O F IM P R O V E M E N T
P e rfo rm a n c e S iz e o f T e c h n ic a l
T E C H N IC A L P L A N N IN G M A T R IX
m e a s u re s ra n g e d e t a ils
R E Q U IR E M E N T S

C U S TO M E R
R E Q U IR E M E N T S

E a s y to p u t o n 2 3 3 4 4 1 .2 1 .1 2 .6 7

C o m fo r ta b le w h e n h a n g in g 5 4 4 2 5 1 .2 1 .4 8 .4 22

F it s o v e r d iff e r e n t c lo t h e s 1 1 1 5 2 1 .2 1 .0 1 .2 3

A c c e s s ib le g e a r lo o p s 3 3 4 1 3 1 .0 1 .0 3 .0 8

D o e s n o t r e s tr ic t m o v e m e n t 5 2 2 3 5 1 .6 1 .4 1 1 .2 29

L ig h tw e ig h t 3 3 2 5 3 1 .0 1 .0 3 .0 8

S a fe 5 4 3 3 4 1 .0 1 .2 6 .0 16

A ttr a c tiv e 2 2 2 5 3 1 .2 1 .1 2 .6 7

T E C H N IC A L P R IO R IT IE S 54 8 1 .2 63 2 3 .4 7 0 .2 1 9 1 .6 9 8 .6 30 612 T o ta l (1 0 0 % ) 38

P E R C E N TA G E O F TO TA L 9 13 10 4 12 31 16 5

O u r p ro d u c t Y 174g 250 5 4 4m m 1 4 K e y t o in t e r r e la t io n s h ip m a t r ix s y m b o ls

C o m p e t it o r A 's p r o d u c t Y 193g 321 3 5 8m m 4 5 S tr o n g in t e r r e la tio n s h ip

C o m p e t it o r B 's p r o d u c t Y 157g 198 6 4 3m m 1 3 M e d iu m in t e r r e ltio n s h ip

D E S IG N T A R G E T S Y 160g 250 8 6 4m m 2 4 W e a k in t e r r e la t io n s h ip
Correlation:
Very Strong Relationship
Strong Relationship
Suntex Process Weak Relationship

Engineering Characteristics

Chemical Film Removal


Packaging: Appearance

Soil Residue Removal


Product Preservation
Packaging Material:
Quality of Suppliers

Pathogen Removal

Wax Removal
Customer Importance to
Selling Points
Requirements Customer

Brand 2

Taste 5

Appearance 5

Price 3

Germ-free 4

Pesticide-free 3

Convenience 3

Importance Weighting 4 4 2 5 5 3 4

Target Values 5 4 5 5 5 3 4

Deployment
Windshield Wiper
Restaurant design for
Conference center
Refrigerator

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