Information Systems

Resources
Management

Dec. 2021
1
 Course Objectives
• After completing this course, students be able to:

 Explain foundations of Information Systems in Business

Identify data resource and apply basic management issues
Discuss telecommunications and networks
Explain e-Business Systems
Have a familiarity wit e-Commerce Systems
Understand Enterprise Business Systems
Know decision support systems as a basic decision support tool
How to Develop Business/IT Strategies
How to Develop Business/IT Solutions
Understand Security and Ethical Challenges of using IT in business
Have a solid understanding of Enterprise and Global Management of
ICT

2
 Course Outline
1. Foundations of Information Systems in Business
2. Data Resource Management
3. Telecommunications and Networks
4. e-Business Systems
5. e-Commerce Systems
6. Enterprise Business Systems
7. Supporting Decision Making
8. Developing Business/IT Strategies
9. Developing Business/IT Solutions
10. Security and Ethical Challenges
11. Enterprise and Global Management of Information
Technology

3
 Course Delivery
• Lectures
• Active Class Participation
• Assignments and Presentation
• Group Discussions

4
 Evaluation Method
• Assignments and Presentations
25%
• Class attendance and Activities
10%
• Mid Semester Examination
25%
• Final Semester Examination
40%

5
 Reference
• Management information systems / James A.
O’Brien, George M. Marakas.—10th edition.
2011.
• Management Information Systems: Managing
the Digital Firm 15th Edition. 2018

6
 Information Systems
Resources
Management
Lecture-1:
Foundations of Information Systems in Business

7
 Chapter Objectives
• Provide foundation of why information systems
are important
• Identify major types of information systems
• Identify major types of information systems

8
 Chapter Objectives
• Define construct of an information system – people,
hardware, software, data, and networks
• The above resources perform input, processing, output,
storage, and control activities that transform data
resources into information products.
• Identify challenges and ethical issues that a business
manager might face

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 Introduction
• Management information system is a
system consisting of :
• People
• Machines
• Procedures
• Databases and
• Data models
• The system gathers data from the internal and
external sources of an organization

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 MIS: Meaning
• Management information system is
an acronym of three words.
• These are:
• Management
• Information
• System
• In order to fully understand the term MIS, let
us try to understand these three words.

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 Management
• Management is the art and science of
getting things done through and with the
people in formally organized groups.

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Managerial function:

•Planning
•Organizing
•Staffing
•Directing and
•Controlling

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Management Hierarchy

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 Informatio
• Information isndata that is processed and is
presented in a form which assists decision-
making.it may contain an element of surprise,
reduce uncertainty or provoke a manager to
initiate an action

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 Data
• Data usually take the form of historical
records. In contrast to information, raw data
may not be able to surprise us, may not be
organised and may not add anything to our
knowledge.

• DATA-------→PROCESSING-----
→INFORMATION

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 Syste
m most loosely held term in
The term system is the
management literature because of its use in
different contexts.
However, a system may be defined as a set of
elements which are joined together to achieve
a common objective.
The elements are interrelated and
interdependent.

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 Elements of a System
• The set of elements for a system may be
understood us input, process and output.
• A system has one are multiple inputs; these
inputs are processed through a transformation
process to convert these input into outputs.
• The three elements of a system are
NPUT------→PROCESS--------→OUTPUT

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An IS Framework for Business Professionals

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Components of an Information
System People

Information
Systems
Resources

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 What is a System?
Environment

Feedback Feedback
Signals Signals
Control Control by Control
Management
Signals Signals

Input of Manufacturing Output of

Raw Materials Process Finished Products

System Boundary
Other Systems
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 Definition of Management Information
• A management information system (MIS) is
an information system used for decision-
making, and for the coordination, control,
analysis, and visualization of information in an
organization; especially in a company.

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MIS

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Components

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Major Roles of Information Systems

Support
Strategies for
Competitive Advantage

Support
Business Decision
Making

Support
Business Processes and Operations

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Components of an Information System

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Data versus Information

Monthly Sales Report

for West Region

Sales Rep: Charles Mann

Emp No. 79154
Item Qty Sold
Price TM Shoes 1200
$100

27
Attributes of Information Quality

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 IT Era’s
• Data Processing (DP)
• Micro Era
• Network Era
• WAN Network Environment
– Client-Server
– Thin Client
– Web
– WAP

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 History of the role of Information
Systems
1950-1960 1960-1970 1970-1980 1980-1990 1990-2000

Data Management Decision Strategic & Electronic

Processing Reporting Support End User Commerce

Electronic
Data Management
Processing Information
- TPS Decision
Systems
Support
Systems End User
- Ad hoc Computing
Reports Exec Info Sys Electronic
Expert Systems Business &
SIS
Commerce
-
Internetworked
E-Business &
Commerce 30
 The e-Business Enterprise
The Internet
Suppliers and Other Business Partners Company
Boundary
Supply Chain Management
Procurement, Distribution, and Logistics
Extranets

Manufacturing
Engineering & and Accounting,
Research Production and
Finance

Intranets
Customer Relationship Management
Marketing
Sales Customer
Service

Consumer andExtranets
Business Customers
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Types of Information Systems

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Why Organizations need Information Systems
• Meeting Global Challenges
• Capturing opportunities in the Market Place
• Supporting Corporate Strategy
• Linking Departments Whose Functions are different
• Enhancing Worker Productivity
• Increasing Quality of Goods and Services

33
34
 Types of Information Systems

Information Systems

Operations Management
Support Support
Systems Systems

Transaction Process Enterprise Management Decision Executive

Processing Control Collaboration Information Support Information
Systems Systems Systems Systems Systems Systems

34
 Functional Business Systems
Manufacturing
Information
Systems
Human
Resources Quality Control
Systems Information
Systems

Customer

Geographic
Marketing
Information Information
Systems Systems
Financial
and
Accounting 36
35
Systems
Other Categories of Information
Systems
Expert Systems

Knowledge Management Systems

Cross-Functional Information Systems

Strategic Information Systems

36
Other Categories of Information Systems

Expert Systems

Knowledge Management Systems

Cross-Functional Information Systems

Strategic Information Systems

Global Information Systems

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The Information Systems Development Process

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 Management Challenges of the E-business Enterprise

• Business Strategies
• Business Processes
• IS Human Resources • Business Needs
• IS Development

• Customer Relationships
• Business Partners
• IT Infrastructure • Suppliers
• IS Performance • Business Customers

•Organization Structure Ethical Considerations

and Culture Potential Risks?
• User Acceptance Potential
Laws?
Possible
Responses? 39