University Institute of Liberal

Arts and Humanities

Course Name: Communication Skills
Course Code: 21UCH-105
Faculty: Ms. Pulkit

BARRIERS TO EFFECTIVE DISCOVER . LEARN . EMPOWER

COMMUNICATION 1
 COURSE OBJECTIVES
The Course aims to:
Augment students overall communication and interpersonal skills
1 by making them realize the importance of good oral and written
English Language in professional life.
Enrich their reading capability with special emphasis on expanding
2
vocabulary and grammatical formations.
Build exceptional speaking, reading and writing skills by correcting
3
grammatical errors and pronunciation through practice.
Enhances soft skills by fostering self awareness, confidence and a
4 positive attitude in students’ ability to communicate effectively in
English.

2
 COURSE
OUTCOMES
On completion, the students are expected to
CO  
Num Title Level
ber
 
Apply non-verbal and soft skills effectively to attain expertise in
CO1 Apply
Listening, Speaking, Reading and Writing Skills (LSRW Skills).

 
Apply correct contextual and comprehensible written text and
CO2 Apply
speech in a wide range of communication situations.

Demonstrate linguistic competence while speaking and writing  

CO3 through accuracy in grammar, intonation, pronunciation and Apply
vocabulary.
Evaluate information as critical readers, speakers and writers  
CO4 applying ethics in communication and being sensitive in cross Evaluate
cultural communication.
Create original short compositions, in the form of paragraph  
CO5 writing, business correspondence, blogs etc. using logical Create
support and argument. https://uploads-ssl.webflow.com/ 3
Barrier To Effective
Communication

weebly.com 4
 What Are Barriers?

A problem, external or internal, that causes our communication

to be distorted is known as a barrier to effective communication.

• External barriers are caused by external factors such as noise,

network issues etc

• Internal barriers are mental or psychological blocks which

affect the communication process.

5
 Categories Of Barriers

Arising from Sender/ • Psychological

Receiver’s Personality • Perceptional

Related To Interpersonal • Limited Frame Of Reference

Transactions • Emotional Interference

• Organizational Policy
Related To • Technological Barriers
Organizational Network
• Physiological Barriers

6
 Arising From Sender Or
Receiver’s Personality
These barriers are governed by:
• Difference in perception
• Rigidity in thoughts
• Distrust
• Sender and receiver’s attitude
• Socio-cultural background
• Behaviour
• Lack of attention

7
Categories Of Personality
Related Barriers

Arising from Sender/ Receiver's

personality

Psychological Perceptional

8
 Arising From Sender Or Receiver’s Personality

The personality of an individual is shaped by

Psychology ie. the science of human behavior.
• Consequences of such barrier can be:
• Lack of attention
• Distrust
• Lack of retention
• Perception
• Thoughts

https://tse4.mm.bing.net/ 9
 Tips To Overcome The Barrier

Develop
Provide positive
empathy and
criticism
flexibility

Create mutual Maintain positive Avoid

understanding body language stereotyping

10
 Poll Question 1

Perception and psychology shapes the personality.

1. True
2. False

11
 Related To Interpersonal
Transactions
Interpersonal transaction refers to relationship between sender
and receiver, subordinate and superior, management and
employees.
Major factor resulting in this barrier
•Employees’ frame of reference
•Language skills
•Semantics
•Cultural background
•Emotional quotient
12
 Categories Of Interpersonal
Transactions

Semantics
Frame of
Reference
Interpersonal Cultural
Transactions Background

Emotional
Interference

13
 Frame Of Reference

Semantic Barriers Cultural Barriers

• Use of jargon • Cultural norms

• Symbols and words with • Religion
different meanings • Nationalities
• Badly expressed message

14
 Emotional Interference
Emotional barriers to communication are generally due to
insufficient emotional awareness or control.
Major emotional factors that interfere in communication are:
• Anger
• Worry
• Pride
• Anxiety
• Stress
• Low self-esteem.
http://www.adrtoolbox.com/ 15
 Tips To Overcome

Use body language Avoid using Respect the

sparingly jargons dissimilarities

Avoid commenting Maintain work-life

about culture balance

16
 Poll Question 2

________________ helps to overcome cultural barrier.

1. Maintaining work life balance

2. Use proper language
3. Respect the dissimilarities

17
 Organizational Barriers
• Most of the barriers affecting the communication in workplace
can be categorised under organisational barriers.
These are related to:
• Technological Issues
• Physiological Barriers
• Rules and Regulations
• Organisation’s Policy
• Channel of communication

18
 Categories Of Organisational
Barriers

Organizational Barriers

Organizational Physiological Technological

Policy and Barriers Barriers
Facility

19
 Organisational Policy And Facilities

• Proper organisational facilities such as complaint box,

suggestion box, social and cultural gathering are very important
for the proper flow of communication.
• If the free flow of communication is not provided in
organisational policy, it leads to the barriers to communication.
Various factors resulting in the barriers are:
1. Hierarchal relationship 2. Lack of incentive
3. Attitude of superiors 4. Lack of awareness

20
 Physiological Barriers

• This is categorised under external barriers

• Physiological barriers include problems related to sender or
receiver’s physical state and disturbances caused by the
external factors.
• Some of the main physical/physiological barriers are:
• Environment
• Distance
• Medium

21
 Technological Barriers

Various technological equipments give precision in result and

save our time and energy. But, if not implemented properly it
can prove useless as well
Reasons behind technical barriers are:
• Improper training
• Limited resources
• Lack of innovation etc.

22
 Tips To Overcome

Choose proper Choose

Maintain cordial
medium proper
relations
channel

Avoid sending long Use concrete

messages words

23
 Poll Question 3

Time, place, space, climate are the examples

of_____________

1. Psychological Barriers
2. External Barrier
3. Physiological Barrier
4. Environment Barrier

24
 7 Cs of Effective Communication
Seven important factors that can result in effective
communication are:

https://4.bp.blogspot.com/ 25
 Applications
• To communicate effectively at workplace
• Introspect the reason behind the ineffective communication
• To get a fair idea about which barrier is causing ineffective
communication.
• Overcome various barriers to communication by using various
tips.
• Apply 7Cs to make proper communication.

26
 Assessment Pattern
Students are assessed on the basis of the following
parameters:
• Hourly Tests - 2
• Assignments
• Surprise Test
• Quiz
• Student Engagement
• End Semester Exam

27
 References
• https://nptel.ac.in/courses/109/104/109104030/
• https://www.yourarticlelibrary.com/business-communication/barr
iers-to-business-communication-business-management/70120
• https://www.researchgate.net/publication/323794732_Barriers_t
o_Effective_Communication
• https://www.lifehack.org/593804/barriers-to-communication
• https://www.skillsyouneed.com/ips/barriers-communication.html

28
 THANK YOU

For queries
Email: [email protected]

29