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Understanding Business Communication in Today's Workplace

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Shamim Ehsanul Haque
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35 views

Understanding Business Communication in Today's Workplace

Uploaded by

Shamim Ehsanul Haque
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 22

Understanding

Business Communication
in Today’s Workplace

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 1


Improved Quicker Stronger
Stakeholder Problem Decision
Response Solving Making

Enhanced
Professional
Effective Increased
Communication Productivity
Image

Clearer Stronger
Steadier
Promotional Business
Work Flow
Materials Relationships

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 2


The Changing Workplace
• Advancing technology

• The information age

• Globalization

• Workforce diversity

• Team-based organizations

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 3


The Communication Process
Phase 1: Phase 6:
Sender Has Channel Receiver
an Idea And Medium Sends Feedback

Phase 2: Phase 5:
Sender Receiver Decodes
Encodes Idea Message

Phase 3: Phase 4:
Six-Phase
Sender Transmits Receiver Gets
Process
Message Message

Situation
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 4
Improving Business
Communication
• Commit to ethical communication

• Adopt an audience-centered approach

• Develop intercultural sensitivity

• Improve workplace sensitivity


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 5
Committing to Ethical
Communication
Ethical Dilemma Ethical Lapse

Alternatives Choice

Unclear Ambiguous Illegal Unethical

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 6


Making Ethical Choices

• Is this message legal?

• Is this message balanced?

• Can you live with this message?

• Is this message feasible?


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 7
Audience-Centered
Communication
Biases

Education

Age

Status

Style
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 8
Improving Intercultural
Sensitivity
• Recognize cultural differences

• Overcome ethnocentrism

• Polish written intercultural skills

• Develop oral communication skills


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 9
Recognizing
Cultural Differences

Context Ethics

Social Nonverbal
Customs Communication

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 10


Cultural Context
High High
Context Decision-Making Practices Context

Problem-Solving Styles

Low Negotiating Patterns Low


Context Context
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 11
Legal and Ethical Behavior

Seek Mutual Ground

Withhold Judgment

Send Honest Messages

Respect Cultural Differences


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 12
Social Customs
Informal

Roles

Formal
Formal

Manners Status

Time

Informal
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 13
Nonverbal Communication

Body Language

Personal Space

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 14


Overcoming
Ethnocentrism

• Accept Distinctions

• Avoid Assumptions

• Avoid Judgments
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 15
Written Intercultural Skills

• Use plain English

• Be clear

• Avoid slang and idioms

• Write short paragraphs


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 16
Written Intercultural Skills

• Be brief

• Use transitions

• Use proper addresses

• Cite numbers carefully


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 17
Oral Intercultural Skills

Minimize Obtain Speak


Noise Feedback Slowly

Clarify Do Not Be
Intent Talk Down Accurate

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 18


Oral Intercultural Skills

Learn Foreign Listen Adapt


Phrases Carefully Your Style

Check for Clarify the Watch Body


Understanding Next Step Language

© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 19


Improving Workplace
Sensitivity
• Assume differences
• Take responsibility
• Withhold judgment
• Be respectful
• Show empathy
• Tolerate ambiguity
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 20
Improving Workplace
Sensitivity
• Look past the superficial

• Be patient

• Be persistent

• Admit cultural biases

• Stay flexible
© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 21
Improving Workplace
Sensitivity
• Find common ground

• Send clear messages

• Deal with individuals

• Learn when to be direct

• Test your understanding


© Prentice Hall, 2004 Business Communication Essentials Chapter 1 - 22

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