SPEAKING

LEVEL 3
Trần Đức Minh
About the Teacher

Trần Đức Minh

Master of TESOL
Edith Cowan University (Australia)

Contact
[email protected]
Unit 1
First impressions
”You don’t get a second chance to make a first impression.”
-Anonymous-
 Discussion

1 2 3 4
What is Reasons for Topics for How to make
networking? networking? networking? small talk?
 Networking tips
1. Tell the other person as much as possible about your products/
services.

2. Compliment the other person on their talk, clothes, etc.

3. Ask the other person lots of questions about themselves.

4. Introduce the other person to someone you know before moving

away.

5. Match the mood of your conversation partner.

6. Add a small piece of amusing information for each of your response.

7. Arrange to go for a drink together with each other’s boss.

 Listening
Tick the strategies that you hear the speakers using during networking

1. Introduce yourself.

2. Compliment someone. That’s an impressive name!

3. Ask for an opinion. I didn’t enjoy the dinner, did you?

4. Agree with someone. Neither am I.

5. Check the pronunciation of someone’s name. How do you say it?

6. Swap business cards. Here is my business card.

7. Refer to future contact. …if I invite one of my team?

8. Introduce someone to someone else I don’t think you’ve met Petra.
 Watching
Take down the strategies that you hear the speakers using during networking

1.

2.

3.

4.

5.

6.

7.
 Questions for networking
Complete these questions. Think of five questions for networking of your own.

1. _______________
How’s business in your part of the world?
2. ________________________of
I don’t suppose you know any good places to eat near here, do you?

3. I didn’t enjoy the dinner very much last night, ________?

did you
4. I don’t think you’ve met (name of person), __________?
have you
5.

6.

7.
8.
 Page 159

Role play
STUDENT A

Page 149
STUDENT B
 Presenter
Ask questions
Find 3 common interests/experiences
Talk about sb you both know
Run out of business cards
Introduce to another colleagues

STUDENT A Attendee
Start a conversation
Find 3 common interests/experiences
Talk about sb you both know
Swap business cards
Invite for a meal/to a social event STUDENT B
EXTRA PRACTICE
1. What do you like most about your studies?
2. What is most challenging on your course?
3. Do you prefer to work alone or in a team?
What is the advantage of studying at university in another country?
4. What aspect of your course do you think will be most helpful in your future
life?
5. How important do you think studying business is for the future of your
country?
6. What effect do you think technology is having on education in your country?
7. Would you like to run your own business?
8. How important are business qualifications in finding a good job in your
country?
Speaking model
A Answer

R Reason / Explanation

E Example

A Assumption / Alternative
Unit 2
Training
BUSINESS SKILLS
Clarifying and confirming
 Discussion

1 2 3
Why clarify/ What What
confirm? techniques? language?
 Listening
Match the techniques to check or confirm the information (1-3) to the phrases (A-F)

1. Echoing/rephrasing what was said. A. So, you didn’t receive the program we e-
mailed you?
D B. Can I just check that? Did you say half past
nine?
2. Using questioning intonation to C. And the room was...?
check information.
D. So, that’s B15, thanks.
A C E
3. Asking a direct question for E. And it doesn’t matter if I haven’t got a copy
confirmation. of the program?
F. Sorry, could you give me your name again?
B F
 Would you mind repeating that / going
over that again for me?

CLARIFYING Sorry, could I ask you to give me those

details again?

1. The name of something

2. The venue of an event Could you explain/clarify what you meant
3. The details of a campaign by... ?

4. A financial terminology

And the date was...?

 So that’s nine o’clock on Thursday, then.

COMFIRMING Let me see if / make sure I understood you

correctly. You’re saying...

Can I just check that?

I’d just like to confirm that.

 Page 149

Role play
STUDENT A

Page 18
STUDENT B
 Training Manager
Phone the trainer
Finalize the details
Make some changes

STUDENT A

Trainer
Read the courses
Check and confirm the details STUDENT B
 STUDENT B

STUDENT A
EXTRA PRACTICE
Part 2 Presentation (1 person)
Preparation: 01 minute; Presentation: 01 minute

Customer relations
Topic The importance of making customers feel valued

Note 1. Discuss 2-3 main ideas

2. Include explanations, details, and/or examples
3. Use sequencing
Part 3 Discussion (2-3 people)
Preparation: 30 seconds; Discussion: 03 minutes

Topic Staff suggestion scheme

Your company is planning to introduce a suggestion scheme and to encourage
members of staff at all levels to contribute ideas. You have been asked to
consider ways of setting up the scheme.

Discuss, and decide together:

• how to set up the scheme so that all staff feel they can contribute
• how suggestions from members of staff could be evaluated.
 Staff suggestion scheme

• Which kinds of companies can benefit most from suggestion schemes?

(Why?)
•What other methods can companies use to generate ideas for
improvements?
•What other ways are there of increasing staff involvement in a
company?
•In what ways can companies obtain suggestions or comments from
customers?
• How important are new ideas for companies in maintaining
competitiveness? (Why?)
Unit 3
Energy
BUSINESS SKILLS
Decision-making
 Discussion

1 2
Factors in Steps in decision-
decision-making making process
process
 Listening
Listen to an extract from a meeting between three managers at an oil company, then complete
these expressions.

be an idea to close the refinery for a while?

1. Would it ___________

entirely sure stage

2. I’m not ____________ we want to disrupt production at this _______.

do have to
3. So we ___________ look into what’s going on there urgently.

don't think rush into

4. That said, I ___________ we should _________ a decision until we have all the facts.
suggestion: we could set up
5. Here’s a _________________________ an investigation team first.
really concerned minor
 We could consider...
1
One option would be to...
SUGGESTING Change
The best course of action is to...
product design

I go along with your view that... 2

AGREEING We are in complete agreement over this matter. Expand
I tend to agree that… production line

3
I’m not so sure I agree with you there.
DISAGREEING I see things a little differently from you. Hire more
I appreciate your point of view, but I still think…
staff

4
Let’s not make any hasty decisions. Remove some
AVOIDING Let’s keep our options open. policy
I’m in two minds about it, really.
Part 2 Presentation (1 person)
Preparation: 01 minute; Presentation: 01 minute

Advertising
Topic How to select a suitable agency to handle a company's advertising

Note 1. Discuss 2-3 main ideas

2. Include explanations, details, and/or examples
3. Use sequencing
Part 3 Discussion (2-3 people)
Preparation: 30 seconds; Discussion: 03 minutes

Topic Staff relocation

Your company needs to relocate several members of staff to a new branch
opening in another part of the country. You have been asked to submit ideas
on how to make relocation attractive for staff.

Discuss, and decide together:

• which types of financial incentives the company could offer to staff
• what information staff would need to know about the new location.
Unit 4
Marketing
BUSINESS SKILLS
Making an impact in presentations
 Discussion
Presentation style?

1 2
At a With colleagues
conference
 Listening
Listen to two speakers talking about marketing, then complete these expressions.

Presenter 1

what I was saying earlier,…

1. So, to go back to ________________

2. Right, _______________
let’s just go back to that slide.

3. So, to sum ________________

up the key points

4. Sorry, folks, but ________________ time for today.

that’s all we have
 Listening
Listen to two speakers talking about marketing, then complete these expressions.

Presenter 2

take another look at

5. Right then, let’s __________________ those figures, shall we?

quote the words of

6. I’d like to _________________ a journalist from the /There:.
one thing I’d like
7. If there’s just _______________ you all to remember…
finally, I’d like to
8. And ________________ reveal our new marketing strapline.
 Techniques for making an impact
1. Use of repetition
2. Referring to a surprising fact or figure
3. Asking ‘real’ or rhetorical questions
4. Quoting someone
5. Emphasizing key words or figures
6. Building rapport with the audience
7. Listing points in threes or fives
8. Calling for action
Part 2 Presentation (1 person)
Preparation: 01 minute; Presentation: 01 minute

Strategic planning
Topic How to decide whether to purchase or rent company premises

Note 1. Discuss 2-3 main ideas

2. Include explanations, details, and/or examples
3. Use sequencing
Part 3 Discussion (2-3 people)
Preparation: 30 seconds; Discussion: 03 minutes

Topic Health and fitness facilities

Your company is considering providing a fitness centre on the premises to
help employees improve their health and fitness. You have been asked to
make recommendations for this scheme.

Discuss, and decide together:

• what benefits the centre would bring for the company
• how to promote the need for health and fitness to all staff.
Unit 5
Employment trends
BUSINESS SKILLS
Resolving conflict
 Discussion

1 2
Your latest Conflict is a bad
disagreement, thing?
and how it was
solved?
 Conflict management techniques
1. Ignore the problem - it’ll sort itself out.

2. Try to put yourself in the other person’s shoes.

3. Use humor to defuse a tense situation.

4. Say loudly and clearly exactly what’s on your mind.

5. Remain calm and don’t get emotional.

6. Speak more than you listen.

7. Summarize what the other person says in your own words.

8. Try to reach a compromise.

9. Accept you’re in the wrong- anything for a quiet life.

 So, your point is that... Is that it?
PARAPHRASE / So, what you’re saying is...
SUMMARISE
From your point of view, we should... Correct?

You sound as if you’re disappointed.

SHOW I sense you’re feeling...
UNDERSTANDING
I appreciate how you feel.

Tell me more about what you were just saying.

ENCOURAGE I’m listening. Please go on.
TALKING What exactly do you mean when you say…?
 Role play
1 3
Everyone is going to a You bought a camera.
party where there are You used it only one day
going to be drugs and and it fails to work. It
alcohol. Tell your friend has a warranty but you
don’t keep the receipt.
you really don't want to 2 Talk to the store
go.
You and your friend have manager.
planned a vacation for
months. After you buy
your ticket and make all
the arrangements, your
friend changes his mind
and decides not to go.
Part 2 Presentation (1 person)
Preparation: 01 minute; Presentation: 01 minute

Financial management
Topic How to identify ways of reducing costs in a company

Note 1. Discuss 2-3 main ideas

2. Include explanations, details, and/or examples
3. Use sequencing
Part 3 Discussion (2-3 people)
Preparation: 30 seconds; Discussion: 03 minutes

Topic Incentive scheme for staff

Your company is considering setting up an incentive scheme to improve staff
performance. You have been asked to make recommendations for the scheme.
Discuss, and decide together:
• what benefits an incentive scheme for staff would bring to the company
• what types of incentives could be offered.
MARS
Mars is full of iron oxide dust, which
makes the planet red
YOU COULD
JUPITER USE THREE
It’s the biggest planet of all in our
Solar System COLUMNS,
WHY NOT?
SATURN
Yes, this is the ringed one. It’s a gas
giant, composed of hydrogen