Scribd
Upload
453 views7 pages

SOP For Marine Claims

Prikshat Singh He will be the single point of contact for any queries related to the marine insurance claims process with SecureNow. His contact details are provided should clients need any assistance during the claims process.

Uploaded by

Hospital Bhiwani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
453 views7 pages

SOP For Marine Claims

Prikshat Singh He will be the single point of contact for any queries related to the marine insurance claims process with SecureNow. His contact details are provided should clients need any assistance during the claims process.

Uploaded by

Hospital Bhiwani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 7

Process of Lodging Claim

Step 1: Client should inform SecureNow Insurance Broker Pvt Ltd on Mail to
[email protected] with below mentioned details:

1. Subject Matter Insured / Commodity. ( Along with Invoice Copy and BL/LR/Airway Bill)
2. Expected Loss Amount
3. Loss date
4. Cause of Loss
5. Loss Location, Contact person's name and no available at loss location.

We (SecureNow) will register the claim with Insurer and will arrange for the survey.

Client has to send a letter lodging monetary claim to Shipping company/Carrier/Custom


agent/Freight forwarder who ever is responsible for the loss or is negligent party and
have to obtain the Damage / Shortage / Non Delivery certificate from the negligent party.
Step 2: Deputation of Surveyor
Surveyor will be appointed within 24 hours of reporting of the Loss by Insurer . Survery will be done in
maximum 24-48 hours in ideal scenarios. This will be joint survey along with the Representative of client or
their consignee at the loss location. Joint inspection report will be prepared on spot and will be signed by
both Surveyor and Insured's representative.

Surveyor will prepare Immediate Loss advice and will submit the same to insurer. Along with the same
surveyor will raise List of Requirements to SecureNow.

Same will be sent by us to Client.


Step3: Documentation and Assessment:
Post receiving mail from surveyor for the list of requirement same will be shared with Client by Secure Now
and Client will have to provide all those documents to SecureNow.
Client Don't have to contact surveyor or insurer directly.

Documentation as per the nature of claim and additional documents may be called for by surveyor /
Insurer.

Once the documents are submitted surveyor will prepare final report and assessment of the claim on the
basis of documents and their observation at the loss location. Assessment will be shared with Client for
their consent on the same.
• Adjucation of Claim: Once the consent on assessment received from Insured,
surveyor will submit his final report to Insurer. Insurer will study the report and take the final
decision on the basis of the facts and will proceed further.

• Payment: Post scrutinizing all the documents and survey reports insurer will proceed for
the payment.
Documents Required for Marine Claim

•1. Claim form Dully filled, stamped and signed.


•2. Policy/Declaration
•3. Invoice with Packing List
•4. Notice to Carrier by RPAD
•5. Shortage or Non delivery or Damage certificate
•6. LR/RR/AWB Original copy.
•7. Bill of Entry in case of import claims.
•8. FIR in case of Accidents, Thefts or Non Delivery.
•9. Letter of Subrogation/Power of attorney.

Note: Above list is only indicative and surveyor/insurer may call for further documents depending on nature of
claim.
Documents essential to save the
Insurer's recovery rights

• Copy of notice to carrier/transporter/Shipping co/Custom/Freight forwarding


agent lodging monetary claim along with original Registered post receipt.
• Original Damage/Shortage/Non delivery certificate.
• Original LR/BL/Air Way Bill / Courier receipt.
• Subrogation Letter / Power of Attorney on 100 Rs Stamp Paper.

Note: Anyone document missing from above documents will lead to


deduction of 25% from the claim amount.
SPOC for Claims in
SecureNow (Marine Claims)

• Name: Prikshat Singh


• Contact No: 9999278691
• E-Mail ID: [email protected]

You might also like