Our Company Program for

Change

“ Lost in Transit ”

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 CNI Claims
Our Company Program for
Change

MTYType January Fe bruary March Apr May Jun Jul Aug Sep Amount
P LANT ERROR $ 1,010.52 $ 12,194.34 $ 8,587.84 $ 5,695.48 $ 8,729.43 $ 13,765.63 $ 18,060.29 $ 7,513.75 $ 3,604.09 $ 79,161.37
LOS T IN TRANS IT $ 4,357.60 $ 9,542.83 $ 4,311.27 $ 25,755.67 $ 3,970.90 $ 9,919.47 $ 6,191.13 $ 20,214.11 $ 7,220.33 $ 91,483.31
S HIP P ING DIS CREP ANCY $ 1,292.79 $ 592.07 $ 5,586.95 $ 7,067.90 $ 1,198.08 $ 7,885.45 $ 1,383.88 $ 653.96 $ 2,226.94 $ 27,888.02
CIC ERROR $ 388.84 $ 388.84
DAMAGED $ 474.65 $ 761.43 $ 297.93 $ 9,415.02 $ 14.58 $ 10,963.61
FREIGHT CHARGES $ 180.03 $ 1,000.00 $ 1,175.14 $ 1,079.25 $ 105.69 $ 793.03 $ 22,981.04 $ 27,314.18
LABOR CHARGES $ 97.50 $ 1,084.00 $ 1,181.50

$3,604.09

$7,220.33

$14.5
$22,981.0
$2,226.94

PLANT ERROR LOST IN TRANSIT SHIPPING DISCREPANCY DAMAGED FREIG HT CHARGES

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 September Lost in Transit Results
Our Company Program for
Change
Cla im Typ e Am o unt
C NI (Q 2C ) $ 7,220.33
Dire c t C o n ta c t C o m p la in s $ 5,127.80
To ta l $ 12,348.13

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 Action Plan
Our Company Program for “Six Sigma Project: Lost in Transit”
Change

Project Name: Lost in Transit FO's

Leader: Edgar Cruz

% 96% 98% 100%

KPI: FO's deliveries
Unit Baseline Goal Entitlement

Problem Statement: Potential Benefits: Goal Statement:

Reduce Lost in Transit complains on FO orders shipped via
Products shipped by Schneider Electric that are lost in transit Reduce 4%-2% on missed FO orders
UPS

Sponsor: Carlos Castro   EVP Gate Target Actual

Team Members Functional Area % Dedicated D 31/03/2008  
Cesar Vargas Transportation 60% MA 19/05/2008  
Samuel Salazar Shipping Department 30% I 09/06/2008  
Enrique Moreno Warehouse 10% C 03/07/2008  

Baseline Sigma σ
Target Sigma σ
Ending Sigma σ

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 Our Company Program for
Change
SIPOC

Suppliers Inputs Process Outputs Customers

Shipping Department FO's FO deliveries Completed Packed Orders Final Customer

Schneider Monterrey Q2C system

Transportation Trucks

Import/Export Export documents

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 Our Company Program for
Change

Potential Causes Actions

 Bad Labeling Process f

 Shipping department doesn't verify material

and package

 Wrong Tracking labels on the packages

 Missing Exportation documents

 Discrepancy on the quantity of packages

shipped

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 UPS-SQD Monterrey
Our Company Program for
Trade Direct
Change

Inefficiencies Proposed Actions

 High Number of hand-offs  UPS will positioned a 53’ trailer on daily basis.

 Current integration shipping system will

 Excess Transportation segments remain.

Transportation, brokerage, distribution in USA

 Excess inventory carrying costs, labor, space will be in a single invoice.
and equipment costs
 Minimize border delays

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 Our Company Program for
Change

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