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Lectures 1 2 Principles of Communication

This document discusses the key principles of communication based on lectures from a course on advanced English communication skills. It defines communication and explains its purpose, then describes the 7 C's of effective communication principles: clarity, completeness, conciseness, consideration/coherence, concreteness, correctness, and courtesy. For each principle, it provides features and examples. It includes videos and questions to illustrate the principles. The overall document provides an overview of foundational concepts for effective communication.

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kusum
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46 views

Lectures 1 2 Principles of Communication

This document discusses the key principles of communication based on lectures from a course on advanced English communication skills. It defines communication and explains its purpose, then describes the 7 C's of effective communication principles: clarity, completeness, conciseness, consideration/coherence, concreteness, correctness, and courtesy. For each principle, it provides features and examples. It includes videos and questions to illustrate the principles. The overall document provides an overview of foundational concepts for effective communication.

Uploaded by

kusum
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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PEL201-Advanced English

Communication Skills
Lectures 1 & 2- Principles of Communication
Objectives
• To define communication
• To explain the purpose of communication
• To describe 7 C’s of communication principles
“If you snooze, you lose” means….
a. Never snooze the alarm
b. don’t procrastinate if you want things to be done well.
c. If you cheat, you lose.
“If you snooze, you lose” means….
a. Never snooze the alarm
b. don’t procrastinate if you want things to be done well.
c. If you cheat, you lose.
“Two wrongs don’t make a right” in simple
words mean….
a. Revenge is a dumb idea
b. take revenge but later in life.
c. Revenge is best served cold
“Two wrongs don’t make a right” in simple
words mean….
a. Revenge is a dumb idea
b. take revenge but later in life.
c. Revenge is best served cold
“A picture speaks a thousand words”
means…
a. Visuals are better way of explaining than description.
b. Some pictures do speak
c. It’s better to explain than to show any image
“A picture speaks a thousand words”
means…
a. Visuals are better way of explaining than description.
b. Some pictures do speak
c. It’s better to explain than to show any image
1. Clarity
An effective communication must be clear of what one wants to say
that purpose of communication should be very much clear to
communicator.
Features of Communication are:
a. It makes understanding easier
b. Complete clarity of thoughts and ideas enhances the meaning of
message
2. Completeness
The communication must be complete. It should convey all the facts required
by audience. The subject matter to be communicated must be adequate and
full.
Features of a complete communication
a. Complete communication develops and enhances reputation of an
organization.
b. They are cost saving; as no crucial information is missing and no additional
cost is incurred in conveying extra message if the communication is
complete.
c. C. Complete communication helps in better decision making by
Audience/reader/receiver.
Watch the video and answer the questions.
https://www.youtube.com/watch?v=dBT6u0FyKnc
Poll
Q1. Is this effective communication?
a. Yes
b. No

Q2. What does the communication by the customer lacked?


c. Clarity
d. Completeness
e. both
Interview Questions
1. What is your aim?
2. Where do you see yourself 10 years from now?
KISS of communication

• K- Keep
• I- It
• S- Simple
&
• S- Short
3. Conciseness
Conciseness means wordiness, in order words, to convey in least
possible words. The receiver of the communication is not impressed by
the length of the message.
Features
a. It is both time saving an cost saving.
b. Concise communication provides short and essential message in
limited words to the audience.
c. Concise message in non-repetitive in nature.
4. Consideration/coherence
In order to communicate effectively the sender should think and look
from the receiver angle. Ensure that the respect of the audience is
maintained and their emotions are not at harm. Modify your words in
message to suit the audience needs while making message complete.
Features
a. Emphasize on ‘YOU’ approach
b. Empathize with the audience and exhibit interest in the audience.
Watch the video and answer the questions:
https://www.youtube.com/watch?v=W1RY_72O_LQ
Poll
Q1. Is the nurse’s approach empathetic towards the patient ?
a. Yes
b. No

Q2. Which C of communication principles the health care work lacks in?
c. Conciseness
d. Consideration
5. Concreteness
Concrete communication implies being particular and clear rathe than
fuzzy and jumble. In concrete communication sender convey “to the
point” or factual message.
Features
a. It is supported with specific facts and figures.
b. It makes use of words that are clear and that build the reputation.
6. Correctness
For effective communications, the sender should not transmit any
message unless he/she is sure of its correctness. There should be no
grammatical error in communication.
Features
a. If the communication is correct, it boosts up the confidence level.
b. Correct message has greater impact on the audience/reader.
c. It makes use of appropriate and correct language in the message.
7. Courtesy
Courtesy means a friendly and helpful behavior towards others. The
message of the sender should be polite and reflective.
Features
a. Courtesy implies taking into consideration both viewpoints as well
as feeling of the receiver
b. It is not at all biased.
c. It makes use of the terms showing respect for the receiver of the
message.
Effective communication at work
https://www.youtube.com/watch?v=XLQ4v2-R3KM
1. What does ‘Conciseness’ mean?
a. Writing a lot of words
b. Writing uncommon vocabulary words
c. To write in least possible words
1. What does ‘Conciseness’ mean?
a. Writing a lot of words
b. Writing uncommon vocabulary words
c. To write in least possible words
2. Complete texts are….
a. Time saving
b. Cost saving
c. Both
2. Complete texts are….
a. Time saving
b. Cost saving
c. Both
3. Concreteness supports ______
a. General information
b. Facts and figures
c. To the point information
d. B&C
e. A&b
3. Concreteness supports ______
a. General information
b. Facts and figures
c. To the point information
d. B&C
e. A&b
4. Should a correct message be grammatically
accurate too?
a. Yes
b. No
4. Should a correct message be grammatically
accurate too?
a. Yes
b. No
5. Should the sender/ speaker be empathetic
to the receiver/ audience?
A. Yes
B. No
5. Should the sender/ speaker be empathetic
to the receiver/ audience?
A. Yes
B. No
Prepared By:
Ms. Kamalpreet Kaur
Assistant Professor,
Lovely Professional University, Phagwara

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