MINYA NTAK CC

MKPAT ENIN LGA,

AKWA-IBOM STATE
DRIVE TEST REPORT
CUSTOMER COMPLAINT
REPORT
17TH MAY, 2022
 MINYA NTAK, MKPAT ENIN LGA, AKWA-
IBOM STATE
Complaint Location: MINYA NTAK, MKPAT ENIN
LGA, AKWA-IBOM STATE

Test Date

17TH MAY, 2022

Nature of Complaint
MTN Network Service Assurance Test at MINYA
NTAK, MKPAT ENIN LGA, AKWA-IBOM STATE

Current Status of Complaint

Drive test has been carried out at the Customer’s
location.

Methodology
Data was collected using TEMs investigation 23.1 with
MS1 on 2G Dedicated (Voice), MS2 on 3G Dedicated
(Voice) .MS1 on 3G(data) and MS2 on 4G(data).
MINYA NTAK, MKPAT ENIN LGA, AKWA-
IBOM STATE
LOCATION
LAT: 4.8546701°
LON: 7.7836720°
 DRIVE TEST OBSERVATION

ISSUE CATEGORY OBSERVATIONS OPTIMIZATION

 Test was carried out on all technologies in MINYA NTAK, MKPAT

MTN Network Assurance Test at ENIN LGA, AKWA-IBOM.
MINYA NTAK, MKPAT ENIN  2G, 3G & 4G served with good radio conditions and data throughput Audit AK0296 and
LGA, AKWA-IBOM  MINYA NTAK, MKPAT ENIN LGA, AKWA-IBOM is approximately optimize the site.
2km from AK0296 which is the closest site.

RECOMMENDATION:
The radio conditions in the tested area is very poor and as such, there is need for optimization.
 DRIVE TEST SUMMARY

OBSERVATIONS

 2G Coverage is BAD as samples above -95dBm is 12.01%.

 2G Quality is BAD as samples below 5 is 0.00%.

 3G Coverage is BAD as samples above -95dBm is 0.00%.

 3G Quality is BAD as samples above -16dB is 65.84%.

 HS Indoor Data Throughput is BAD as samples above 1Mbps is 0.00%.

 4G Coverage is BAD as samples above -105dBm is 0.00%.

 4G Quality is BAD as samples above -5dB is 0.00%.
 4G PDCP DL Throughput is BAD as samples above 2Mbps is 3.00%.
 SPEED TESTS - INDOOR

3G 4G
 2G
KPI PLOTS & SUMMARY
Presentation Name Section
7
EUI CENTER
2G KPI PLOTS
Calls could not be established in
the test area and as such signal
quality could not be measured.
The MS was in “No Service
Mode” all through the test.
PRE
POST

Good GSM Coverage as (RxLevel>=-95dBm) is 12.01%.

Good GSM Quality as (RxQual<=5) is 0.00%.

Presentation Name Section
8
EUI CENTER
2G KPI STATS
  SUMMARY PRE
Event Detail MTN
Call Start Results  
Call Attempt 10
Call Attempt Retry 0
Call Initiation 10
Call Ending
Call End 0
Dropped Call 0
% Dropped Call Rate 0.00
% Call Completion Ratio 0.00
Call Setup Results
Blocked Call 10
Call Established 0
Call Setup 0
% Call Setup Success Rate (CSSR) 0.00
% Blocked Call Rate 100.00
% Establish Call Rate 0.00
Handover
Total Handover Success 0
Total Handover Failures 0
Total Location Update Success 0
Total Location Update Failures 0
% Handover Success 0.00
% Handover Failures 0.00
% Location Update Success 0.00
% Location Update Failures 0.00
Service Accessibility
% Call Setup Time MOC ≤ 10s 0.00
Call Setup Time MOC (Mean) sec 0.00
 3G
KPI PLOTS & SUMMARY
Presentation Name Section
10
EUI CENTER
3G KPI
PLOTS

PRE

POST

Good WCDMA Coverage as (RSCP>=-95dBm) is 0.00%.

Good WCDMA Quality as (ECNO>=-16dB) is 65.84%.
Good HS Served Throughput as >=1mbps is 0.00%
Presentation Name Section
11
EUI CENTER
3G KPI STATS
 
SUMMARY PRE
Event Detail MTN
Call Start Results  
Call Attempt 10
Call Attempt Retry 0
Call Initiation 10
Call Ending
Call End 2
Dropped Call 0
% Dropped Call Rate 0.00
% Call Completion Ratio 100.00
Call Setup Results
Blocked Call 8
Call Established 2
Call Setup 2
% Call Setup Success Rate (CSSR) 20.00
% Blocked Call Rate 80.00
% Establish Call Rate 20.00
Handover
Radio Link Addition 2
Radio Link Addition Failure 0
Radio Link Removal 1
Radio Link Removal Failure 0
Radio Link Replacement 1
Soft Handover Success 4
Soft Handover Failure 0
% Soft Handover Success Rate 100.00
Service Accessibility
% Call Setup Time MOC ≤ 10s 0.00
Call Setup Time MOC (Mean) sec 16.83
 4G
KPI PLOTS & SUMMARY
Presentation Name Section
13
EUI CENTER
4G KPI
PLOTS

PRE POST

Good LTE RSRP Coverage as (RSRP>=-105dBm) is 0.00%.

Good LTE Quality as (RS SINR>= 5dB) is 0.00%.
Good PDCP DL THROUGHPUT as (>=2mbps) is 3.00%.
Presentation Name Section
14
EUI CENTER
4G KPI
PLOTS
 END
THANK YOU