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BASIC and COMMON COMPETENCIES POWER POINT

This document outlines the competencies for Food and Beverage Services NC II in the Philippines. It discusses obtaining and conveying workplace information, working in a team environment, and practicing career professionalism. It also covers practicing occupational health and safety, common competencies like developing industry knowledge and effective customer service, and core competencies like preparing dining areas, taking food orders, and handling guest concerns.

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Marlou Chester Bendaño
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© © All Rights Reserved
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Download as PPTX, PDF, TXT or read online on Scribd
43 views

BASIC and COMMON COMPETENCIES POWER POINT

This document outlines the competencies for Food and Beverage Services NC II in the Philippines. It discusses obtaining and conveying workplace information, working in a team environment, and practicing career professionalism. It also covers practicing occupational health and safety, common competencies like developing industry knowledge and effective customer service, and core competencies like preparing dining areas, taking food orders, and handling guest concerns.

Uploaded by

Marlou Chester Bendaño
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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FOOD AND

BEVERAGE
SERVICES NC
II
FBS NC II COMPETENCIES
• BASIC COMPETENCIES
• COMMON COMPETENCIES
• CORE COMPETENCIES
OBTAIN AND CONVEY
WORKPLACE INFORMATION

Communication is sine qua non in a


business organization.
However, unintelligible and entangled
communication fails to achieve the
desired result and affect work
environment in an organization.
Communication needs to be effective
and efficient for better and smooth
functioning of an organization.
WORK IN TEAM ENVIRONMENT
• -Every individual should develop a level of trust for
each other in order to be reliable for each other. 
• -In order to build trust, the team can hold trust-
building talks during meetings every now and then.
• Self-disclosure is a good strategy for establishing trust
with each other.
• -Learning how to open and share a little about you to
your teammates will give them a chance to know you
as a person.  
• -Inject humor and some fun to be comfortable with
each other.
• 0nce you start to trust each other as an important
member of the team, you will also become easily
dependent on each other. With this, a budding
relationship is established.
• -Each individual in a team has talents and abilities that
can contribute to a solid work relationship which is
needed to be productive in the job.
• -As a team, members have to identify who excel in
technical expertise, who are keen in problem-solving
and decision-making, and who are adept in active
listening, giving good feedback, and conflict
resolution.
PRACTICE CAREER
PROFFESIONALISM
-No matter how big or small your company is,
values and ethics are important in the workplace
to:
• • Promote positive personal and interpersonal
behaviours
• Uphold fundamental responsibilities and
accountabilities; and
• Continuously improve and enhance upon
excellence and professionalism.
• Dedication- How hard an employee works, or how much effort she
puts forth, can go a long way.
• Integrity -An important aspect of workplace values and ethics is
integrity, or displaying honest behavior at all times. 
• Accountability- Employees in all companies are expected to be
accountable for their actions and their assigned responsibilities.
• -on time, not taking advantage of time allotted for breaks. meeting
deadlines, accepting responsibility when things go wrong and
willingly working toward a resolution of problems or issues.
• -And sometimes it might mean working longer than planned to see a
project or task through to completion.
• -
• Collaboration
In almost every business, workplace values and ethics consist
of teamwork.
• Respect
Employee conduct is an integral aspect of workplace values
and ethics. Respectful behaviour honours the dignity and
contribution of each employee.
• Employee Code of Conduct
Every company should articulate its core values, define
expected behaviours that are both aspirational and positive and
also have its own specific rules on certain types of conduct.
PRACTICE OCCUPATIONAL HEALTH
AND SAFETY
Occupational health and safety is concerned with addressing many
types of workplace hazards, such as:
• Chemicals
• Physical hazards
• Biological agents
• Psychological fallout
• Ergonomic issues-an applied science concerned with
designing and arranging things people use so that the
people and things interact most efficiently and safely
• Accidents
• Occupational health and safety standards are in place to mandate
the removal, reduction, or replacement of job site hazards. 
Occupational health and safety standards are
in place to mandate the removal, reduction,
or replacement of job site hazards. 
• PPE- PERSONAL PROTECTIVE
EQUIPMENT
• PERSONAL HYGIENE PRACTICES-
• HAZARD RISK IDENTIFICATION AND
CONTROL
COMMON COMPETENCIES
• DEVELOP AND UPDATE INDUSTRY
KNOWLEDGE
• OBSERVE WORKPLACE HYGIENE
PROCEDURES
• PERFORM COMPUTER OPERATIONS
• PERFORM WORKPLACE SAFETY
PRACTICES
• PROVIDE EFFECTIVE CUSTIOMER
SERVICE
CORE COMPETENCIES
• PREPARE THE DINING ROOM/RESTAURANT AREA FOR
SERVICES
• WELCOME GUESTS AND TAKE FOOD AND BEVERAGE
ORDERS
• PROMOTE FOOD AND BEVERAGE PRODUCTS
• PROVIDE FOOD AND BEVERAGE SERVICES TO
GUESTS
• PROVIDE ROOM SERVICE
• RECEIVE AND HANDLE GUESTS GUEST’S CONCERNS.

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