THE KEY ROLE OF COMMUNICATION

SKILLS IN THE LIFE OF PROFESSIONAL

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• The term 'communication' originates from the
Latin word communicare, which means:

 to share information
 to impart information
 for understanding.

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 Effective communication
• most important tool to achieve the desire purpose.
• Each and every step of our life, wherever we are, we need communication, verbally or non-verbally on daily basis
to convey our ideas, thoughts, emotions etc.
• It is a continuous process which begins with the cradle and goes until the grave.
• The individual as well as an organisation cannot survive without good communication skills. The future of every
organisation is also based on its communication channels. Business communication involves any kind of
communication that foster strong partnerships, promote products or services, as well as relay information within
a particular organization.
• It is imperative therefore that communications should be done clearly, efficiently, and accurately because it can
have a great impact on a company’s reputation and credibility, and will definitely say a lot about its level of
professionalism. Business is a kind of interpersonal communication. The administrators and employees, sellers
and buyers must communicate effectively to promote the business. Even the small vender or salesman with his
convincing skills attracts more customers to earn more profit. Theoretical and technical knowledge about the field
is must but it should be coupled with effective communication in order to reap good results. Professionals should
acquire the skills and knowledge needed to maximize every opportunity to communicate with your team
members, superiors, clients, and customers. Effective communication is important for company executives,
business managers, team members, and even job applications for them to know how to utilize communication
tools and techniques to serve their purpose and reach their goals. Effective communication is an essential
component for organisation success, whether it is in the interpersonal intra group organisation or external levels.
A recent newspaper report said that of every hundred interviews, only five qualified for employability because of
lack of communication skills.

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• Business is a kind of interpersonal communication. The administrators and
employees, sellers and buyers must communicate effectively to promote the
business. Even the small vender or salesman with his convincing skills attracts more
customers to earn more profit.
• Theoretical and technical knowledge about the field is must but it should be
coupled with effective communication in order to reap good results. Professionals
should acquire the skills and knowledge needed to maximize every opportunity to
communicate with your team members, superiors, clients, and customers.
• Effective communication is important for company executives, business managers,
team members, and even job applications for them to know how to utilize
communication tools and techniques to serve their purpose and reach their goals.
• Effective communication is an essential component for organisation success,
whether it is in the interpersonal intra group organisation or external levels. A
recent newspaper report said that of every hundred interviews, only five qualified
for employability because of lack of communication skills.

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 Need of effective communication for
professionals

• Motivation –ensure not only the smooth and efficient functioning of an

organisation but also increased production, sales, and profits without

supervision.

• Impress the clients- convince the audience or persuade the audience.

• Raising Morale – the capacity of a group of people to pull together

persistently and consistently in pursuit of a common purpose

• Business proposal – For loans or getting an investor to invest in it.

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 Conti…..
• Facilitate business meetings - Facilitation is the technique or skill of

organizing a business meeting.

• Managerial efficiency: –helps in smooth operation of management.

• Better decision: – when the facts are communicated well, it is easy to make

decisions promptly.

• Unity- team member shares the same goals in this case

• Removing controversies- conflict, controversies and disagreement can be

resolved easily.
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Skills in Professional communication

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Techniques to improve Communication Skills
at workplace
• The art of listening skills at workplace –lead to better
customer satisfaction, greater productivity, innovations
and creativity.
• The art of speaking skills at workplace –ability to
speak effectively and powerfully is very important in
public to get several advantages.
• The art of reading skills at workplace –help us to grasp
the central idea and content faster.
• The art of writing skills at workplace –Right words,
grammatically correctness, clarity, precision etc.
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 Professional Networking
• Identify opportunities for increasing personal
professional networks
• Maximize networking opportunities by
potential contacts to connect
• active listening skills during networking
situations
• use of rejoinders, paraphrasing and repetition,
and follow-up questions

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How to improve your professional communication skills

• Listening - pay attention to what others are saying and to clarify the
ambiguities by reinventing their questions for greater understanding.
• Confidence - Be confident, maintain eye contact, maintain a relaxed body
attitude
• Good news - Avoid over-talking and don’t use words that may distract
viewers.
• Body language - A relaxed body position with a friendly tone will help you
look approachable to others.
• Open-mindedness - Respect the opinions of others and be kind to those
who disagree with you.
• Respect - Respect for what others have to say and accept is an important
aspect of communication
• Using the correct medium - For example, communicating about a person’s
serious issues (layout, salary changes, etc.) is more appropriate than
sending an email about the subject.
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 Bad contact at the workplace

• Lack of specific communication

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 Conclusion
• can be developed through proper training, dedication
and hard work.
• students should get the proper opportunity to
develop their communication skills at graduation
level.
• make some necessary changes in the curriculum.
• The corporate world expects highly skilled candidate
• aim to develop all abilities and skills required in
business world to make them successful.

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 References
• https://www.iosrjournals.org/iosr-jhss/papers/Vol20-issue12/Version-2/F
0201223639.pdf
• https://www.careercliff.com/importance-of-communication-skills/

• https://www.opencolleges.edu.au/blog/2020/06/05/professional-commu
nication-in-the-workplace/
• https://www.youtube.com/watch?v=ENB3qSido4A

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