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Executive Summary

The project aimed to implement tablets in restaurants to improve customer experience and increase sales. Key achievements included reducing table turnaround time by 30 minutes, less than 5% of customers reporting technical issues, and reducing food waste by 50%. While the project was managed within budget, the budget scope increased significantly. Next steps include improving order accuracy, expanding the project to other restaurants, and implementing tablets in more locations.

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Aadhil Ameez
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230 views

Executive Summary

The project aimed to implement tablets in restaurants to improve customer experience and increase sales. Key achievements included reducing table turnaround time by 30 minutes, less than 5% of customers reporting technical issues, and reducing food waste by 50%. While the project was managed within budget, the budget scope increased significantly. Next steps include improving order accuracy, expanding the project to other restaurants, and implementing tablets in more locations.

Uploaded by

Aadhil Ameez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Sauce & Spoon

Tablet Rollout

Impact Report
Executive Summary

Project vision: The goal of the project is to implement tablets in 2 restaurants to improve customer
experience, reduce table turnaround time, increase sales and profitability and reduce waste, etc. Key
achievements: Reduction of processing time by 30 minutes , Less than 5% of customers report technical
issues, Reduced food waste by 50%, Managed the project within budget. Lessons Learned – Tasks
needed to be expedited as there were several moving parts that were not fully planned, the project was
managed within budget of but budget scope increased significantly, identification of additional tasks
such as branding, staffing, etc. Next steps: improving Accuracy in capturing customer orders,
implementing the project in other restaurants, etc.
Customer Satisfaction: Pilot

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-pilot survey.
72% of respondents indicated a customer satisfaction score of 4 or 5.
Customer Satisfaction: Launch

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-launch survey.
86% of respondents indicated a customer satisfaction score of 4 or 5. This is a 14% increase.
Revenue Tablet Launch April 23

This is a chart of Sauce & Spoon revenue, showing that after tablet implementation, revenue increased.
July revenue was up to 20% over April’s monthly revenue.
What Worked: Key Accomplishments

Decreased table turn time Increased customer satisfaction

● Implementation of the tablets increased ● After the pilot, customer satisfaction was at
the average daily guest count by 10%. 72%.
● Tablets also decreased wait time by 30 ● Once we implemented improvements based
minutes. on feedback, customer satisfaction
increased to 86%.
Decreased food waste
Increased sales
● Tablets identified who was receiving an
incorrect order. ● Our monthly revenue has increased steadily
● Kitchen staff has taken the initiative to since the tablet rollout, upwards of 20%
correct orders and decrease food waste since September/pre-rollout.
by 50%. ● Tablets also helped boost revenue during
the holiday season.
Next Steps: Looking Forward

Initiative Action Date

Implement tablets in more Create new project plan for Q2


locations new location installation

Continue to track customer Continue surveying/ Ongoing


experience and satisfaction gathering data through
various means

Expand tablet features Investigate new features like Q4


social media integration,
reservations, videos, etc.
Appendix
● Access all resources here.

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