A STUDY ON IMPROVIZATION OF UTILIZATION OF EMR AT

GASTRO CARE CLINICS Pvt Ltd HYDERABAD.

AN INTERNSHIP PROJECT SUBMITTED TO

UNIVERSITY OF HYDERABAD

In partial fulfillment of the requirements for the award of the degree

of

Master of Business Administration (Healthcare & Hospital

Management)
In
SCHOOL OF MANAGEMENT STUDIES
By
MADUPU ARCHANA
20MBMH13
 COMPANY PROFILE
•We, at Gastro Care focus on patient-centric approach. To various gastro problems to give best results possible.

•With a team of experienced and highly qualified Gastroenterologists, we act as one-stop-solution for all your
digestive issues. Having been around for some time.

• Now, we have earned a reputation among our customers for our services and care. This has led to the opening
of many branches of Gastro

Our Vision
The idea of Gastro Care Clinic is to provide world-class patient care in Gastroenterology related disorders and
relieve them of digestive or gastro issues for a lifetime.

Our Mission
The objective of Gastro Care is to provide best quality health care with the help of dedicated, competent
specialists in the field of Gastroenterology and state-of-the-art medical technology for the welfare of the
patients.
 OBJECTIVES
• To map the existing utilization of EMR

• To identify the barriers in the present utilization of EMR

• To identify the root cause of underutilization of EMR in GI CLINICS

• To recommend necessary changes to improve existing EMR.

 RESEARCH METHODOLOGY
TYPE OF STUDY: Quantitative Research Study.

STUDY AREA: All the subjects were collected from the employees of various departments of GI
CLINICS from all the branches, Hyderabad.

STUDY INSTRUMENT: The methodology includes close ended questions, in which the study
instrument is checklist which has got sixteen questions to be filled up by Doctors, Nurses and
technicians of GASTRO CARE CLINICS. Sampling Frame includes all doctors, nurses and
technicians in which 100 samples are randomly selected and data is collected from them using
questionnaire.
INCLUSION CRITERIA:

All Doctors, nurses and technicians in GASTRO CARE CLINICS, who are dealing with EMR
GASTRO CARE CLINICS, Hyderabad.

EXCLUSION CRITERIA:

All the staff who are not dealing with the EMR are excluded from the study.
 DATA ANALYSIS & INTREPRETATION

Prevent hand writing mis-recognition Graph showing No. of people agreeing that EMR is
useful for better patient care
50
70
45
60
40

50 35

30
40
25
30
20

20 15

10
10
5
0
YES NO 0
STRONGLY AGREE SOME WHAT AGREE NEUTRAL SOME WHAT STRONGLY
DISAGREE DISAGREE
Graph showing the preferences of employees A Pie chart showing the no. of people feeling
comfortable using the existing EMR
60

50

40

30

20

10

0
EMR PAPER CHARTS HYBRID NONE
YES NO
Graph showing the overall satisfaction of the employees Graph showing the no. of employees feeling easy to
with the existing EMR find information using EMR

60

50

45
40

30
30

20
20

10

5
0

0
HIGHLY SATISFIED SATISFACTORY NEUTRAL UNSATISFACTORY HIGHLY UNSATISFIED VERY H ARD ER H ARD ER N EUTR AL EASY VER Y EAS Y
Graph showing no. of people feeling exclusive EMR is Graph showing no. of employees committed for
helpful when compared to hybrid EMR maintain confidentiality of patient’s information if
they get access to EMR outside the hospital

70
35

60
30

50 25

40 20

15
30

10
20

5
10

0
STRONGLY COMMITTED NEUTRAL NOT COMMITTED STRONGLY NOT
0 COMMITTED COMMITTED
HYBRID EMR EXCLUSIVE EMR
Graph showing no. of people willing to be active participants
in improvisation of existing EMR

50

45

40

35

30

25

20

15

10

0
YES NO NEUTRAL
FINDINGS:
25

20

This study evaluates the present status of EMR utilization in 15

GASTRO CARE CLINICS ,evaluates the level of utilization of
EMR in GASTRO CARE CLINICS.
10

Evaluates the opinions , preferences and recommendations of

the sample selected and represents the attempt to suggest 5

the points for improvisation of the utilization of EMR for

improving the better quality care services at gastro care 0
clinics. ( a ) strongly ( b ) some ( c ) neutral (d) ( e)
agree what agree somewhat strongly
disagree disagree

 There are some areas in the GASTRO CARE CLINICS where

there is under utilization of EMR even Hybrid EMR is being
used.

EMR is being used in the GASTRO CARE CLINICS based on the

preferences of the employees.
Recommendations
Staff should be trained well how to use the EMR at the time of probation period itself.

Demo courses should be offered to the new employees exclusively in induction programmes for improving
their knowledge level of utilization of EMR.

The GASTRO CARE CLINICS should provide access to the employees for EMR even out of the hospital.

The employees should be trained in a proper way that they should maintain confidentiality of patient’s
information even if they are permitted to use EMR out of the GASTRO CARE CLINICS.

The management can also provide access to the EMR on cloud ( Adobe Cloud ) for improving the exclusive
utilization of EMR.
 
 
 CONCLUSION
 The effective care of a patient by the GASTRO CARE CLINICS is assessed not only by
providing care to the patient but also defined by the level of satisfaction given to them by
providing quality medical information regarding the diagnosis.

 Confidentiality can be achieved by the effective utilization of the technology and

maintenance of proper records time to time. Hence, in health care sector the importance of
maintaining patient information is playing a major role now-a- days.
Thank you.