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RACI Chart - Communication Pack

This document discusses the development of a RACI (Responsible, Accountable, Consulted, Informed) chart. It defines the RACI roles and explains that a RACI chart explicitly defines roles and responsibilities to avoid duplication of work. The document provides examples of what a RACI chart looks like and the process to develop one, which includes listing activities, verifying tasks, assigning time estimates, and developing an aspirational chart to improve processes by reducing duplication and increasing clarity of roles.

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rehan7777
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362 views

RACI Chart - Communication Pack

This document discusses the development of a RACI (Responsible, Accountable, Consulted, Informed) chart. It defines the RACI roles and explains that a RACI chart explicitly defines roles and responsibilities to avoid duplication of work. The document provides examples of what a RACI chart looks like and the process to develop one, which includes listing activities, verifying tasks, assigning time estimates, and developing an aspirational chart to improve processes by reducing duplication and increasing clarity of roles.

Uploaded by

rehan7777
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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RACI Chart Development

Communication Pack
WHAT is RACI?
Definitions

Responsible 
• Those who do the work to achieve the task. There is at least one role with a participation type of responsible, although others can be
delegated to assist in the work required
Accountable 
• The one ultimately answerable for the correct and thorough completion of the deliverable or task, and the one who delegates the work
to those responsible. In other words, an accountable must sign off (approve) work that responsible provides. There must be only
one accountable specified for each task or deliverable
Consulted 
• Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication
Informed 
• Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way
communication.
WHY develop RACI?

Key Objectives

• It reflects the underlying principles of the Six Sigma


methodology

• Explicitly define the roles and responsibilities

• Evaluate the need for delegation

• Avoiding Duplication of efforts

• Better Visibility of where time is spent


HOW does a RACI Chart look like?
RACI Chart - Format
ACTIVITY RACI

S.No Action Common Description MM MTL ME MS

1 Activity # 1 C C R I

2 Activity # 2 C A R R

3 Activity # 3 I A I R

4 Activity # 4 I A R R

5 Activity # 5 C A R R

6 Activity # 6 C A R I

7 Activity # 7 I A I R

8 Activity # 8 A A - R

9 Activity # 9 A R I -
HOW we’ll develop RACI?

List down all Activities • Inputs shall be gathered from all layers in Operations
1 currently performed
Hierarchy above Operators & Technicians

2 Verified the Activities • Managers will be engaged to verify the activities

• In consultation with Managers, all activities performed by


3 Time Stamping activities positions shall be allocated reasonably arguable time
• This reflected expectations from individuals as per the
current RACI

• Based on current practices, RACI chart shall be developed


Assign RACI currently
4 followed
that reflected how activities are currently performed and
what are the areas of improvement.
• Duplication of effort be identified.

• Post several discussion and brainstorming sessions, RACI


chart shall be developed for MIM Ops Team on the following
Developed Aspired RACI principles:
5 chart with Time Stamping
• No Duplication of Effort
• Clear R&R
• Delegation & Accountability
• Creating Space for value adding activities
Backup Slides
Current Activity Set Depiction
Working Hours in day
“From the listed Activity Set Expected to be delivered”
16 14
14
12 11
10
7 8
8
6
4
2
0
MM MTL ME MS

TIME SPENT ON FIELD


100%
90% 1.70 2.48 3.68
2.48
80%
70%
60%
50% Field Hours
40% Office Hours
5.73 8.45 10.79
5.24
30%
20%
10%
0%
MM MTL ME MS
RACI Chart currently followed
Percentage of time spent

MM MTL

8%
R
12% R A 34% A
C
56% C I I
24% 66%

ME MS
2% 2%
6%
R
R A
A
C
C
I I

92% 98%
Post Aspired RACI Implementation
CURRENT RACI : 41 hrs Working Hours in day
16 14
14
12 11
10 8
7
8
6
4
2
0
MM MTL ME MS

NEW RACI : 36 hrs Working Hours in day No Additional Expectation


20

15

10 8 7 8 7
6
5

0
MM MTL ME MS Planner

NEW RACI : 47 hrs Working Hours in day With Additional Expectation


20

15 12
10 9 9
10 7
5

0
MM MTL ME MS Planner
TIME SPENT ON FIELD
CURRENT RACI : Average 26 % time spent on field
100%
90% 1.70 2.48 3.68
2.48
80%
70%
60%
50% Field Hours
40% Office Hours
5.73 8.45 10.79
5.24
30%
20%
10%
0%
MM MTL ME MS

ASPIRED RACI : Average 42 % time spent on field


100%
90% 1.28
80% 3.68
4.48 6.08
70%
60%
50% Field Hours
5.92 Office Hours
40%
30% 5.92
4.32 5.12
20%
10%
0%
MM MTL ME MS
Way Forward

• Communication among team members

• Job Description to be changed accordingly RACI Chart

• Implementation to be Audited on Quarterly Basis

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