Human Resource Management

Fifteenth Edition

Chapter 8
Training and
Developing
Employees

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 Learning Objectives (2 of 3)
8-3. List and briefly explain each of the steps in the
training process.
8-4. Explain how to use five training techniques.
8-5. List and briefly discuss four management
development methods.

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 I.
Summarize the purpose and
process of employee
orientation.

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 Orienting and Onboarding New
Employees

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 The Purpose of Employee
Orientation/Onboarding
• Welcome
• Basic information
• Understanding the organization
• Socialization

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 The Orientation Process
• Employee handbook
• Orientation technology

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 II.
Give an example of how to
design on boarding to improve
employee engagement.

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 Employee Engagement Guide for
Managers: Onboarding at Toyota

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 Onboarding at Toyota
Day 1: Welcome
Day 2: Mutual Respect
Day 3: Team Work
Day 4: Suggestion system

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 III.
List and briefly explain each of
the steps in the training
process.

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 Overview of the Training Process

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 Know Your Employment Law

Training and the Law

Let’s take a look…

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 Aligning Strategy and Training

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 Improving Performance: The
Strategic Context

The Training Program That Turned Macy’s

Around

Let’s talk about it…

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 The ADDIE Five-Step Training
Process
• Analyze
• Design
• Develop
• Implement
• Evaluate

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 Conducting the Training Needs
Analysis
• Strategic Training Needs Analysis
• Current Training Needs Analysis
– Task Analysis
– Performance Analysis

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 Is The Problem Can’t Do or Won’t
Do?

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 Designing the Training Program (1 of 3)

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 Designing the Training Program (2 of 3)
• Setting learning objectives
• Creating a motivational learning environment

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 Designing the Training Program (3 of 3)
• Make the Learning Meaningful
1. Provide a Bird’s-eye view
2. Use Familiar examples
3. Organize Information
4. Use Familiar terms
5. Use Visual aides
6. Perceived need

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 Making Skills Transfer Obvious and
Easy
• Similarity
• Practice
• Label
• Attention
• “Heads-up”
• Pace

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 Reinforce The Learning
• Reinforce correct responses
‒ Schedule
‒ Follow-up assignments
‒ Incentives
• Ensure Transfer of Learning on
the job
• Other issues

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 Developing the Program
• Assemble training content and materials
• Training Methods
‒ iPads
‒ Workbooks
‒ Lectures
‒ PowerPoint slides
‒ Web- and computer-based activities course
activities
‒ Trainer resources and manuals
‒ Support materials
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 Trends Shaping HR: Digital and
Social Media (1 of 2)

The Cloud

Let’s take a look…

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 IV.
Explain how to use five training
techniques.

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 Implementing Training Programs
• Types of on-the-job training
‒ Coaching or Understudy
‒ Job rotation
‒ Special assignments

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 Steps in the OTJ Training (1 of 2)
Step 1: Prepare the learner
1. Put the learner at ease.
2. Explain why he or she is being taught.
3. Create interest and find out what the learner already knows about the job.
4. Explain the whole job and relate it to some job the worker already knows.
5. Place the learner as close to the normal working position as possible.
6. Familiarize the worker with equipment, materials, tools, and trade terms.

Step 2: Present the operation

7. Explain quantity and quality requirements.
8. Go through the job at the normal work pace.
9. Go through the job at a slow pace several times, explaining each step.
Between operations, explain the difficult parts, or those in which errors are
likely to be made.
10. Again, go through the job at a slow pace several times; explain the key
points.
11. Have the learner explain the steps as you go through the job at a slow pace.

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 Steps in the OTJ Training (2 of 2)
Step 3: Do a tryout
1. Have the learner go through the job several times, slowly, explaining each
step to you. Correct mistakes and, if necessary, do some of the complicated
steps the first few times.
2. Run the job at the normal pace.
3. Have the learner do the job, gradually building up skill and speed.
4. Once the learner can do the job, let the work begin, but don't abandon him or
her.

Step 4: Follow-up
5. Designate to whom the learner should go for help.
6. Gradually decrease supervision, checking work from time to time.
7. Correct faulty work patterns before they become a habit. Show why the
method you suggest is superior.
8. Compliment good work.

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 Apprenticeship Training
• Apprenticeship Training – a structured process by
which people become skilled workers through a
combination of classroom instruction and on-the-job
training.

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 Informal Learning

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 Job Instruction Training
• Job Instruction Training (JIT) – listing each job’s
basic tasks, along with key points, in order to provide
step-by-step training for employees.

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 Lectures

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 Programmed Learning
• Programmed Learning – a systematic method for
teaching job skills, involving presenting questions or
facts, allowing the person to respond, and giving the
learner immediate feedback on the accuracy of his or
her answers.

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 Behavior Modeling
1. Modeling
2. Role-Playing
3. Social Reinforcement
4. Transfer of Training

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 Other Types of Training
• Audiovisual-based
• Vestibule Training
• Electronic Performance Support
System (EPSS)
• Videoconferencing
• Computer-Based Training (CBT)
• Simulated Learning and Gaming

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 Lifelong and Literacy Techniques

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 Improving Performance: HR
Practices Around the Globe (1 of 2)

Diversity Training at
ABC Virtual Communication, Inc.

Let’s talk about it…

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 Team Training

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 Other Types of Learning
• Internet-Based training
• Learning Portals / Learning Management
Systems (LMS)
• Virtual classrooms

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 Trends Shaping HR: Digital and
Social Media (2 of 2)

Mobile Learning

Let’s take a look…

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 Improving Performance: HR Tools
For Line Managers and Small Businesses

Creating Your Own Training Program

Let’s talk about it…

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 V.
List and briefly discuss four
management development
methods.

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 Implementing Management
Development Programs
• Strategy’s Role in Management Development
• Succession Planning

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 Improving Performance Through
HRIS: Succession Systems

Dole Foods

Let’s take a look…

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 Candidate Assessment and the 9-box
Grid

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 Managerial On-the-Job Training
and Rotation
• Coaching / Understudy Approach
• Action Learning

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 Improving Performance: HR
Practices Around the Globe (2 of 2)

Global Job Rotation

Let’s talk about it…

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 Off-the-Job Management Training and
Development Techniques (1 of 2)
• Case studies
• Computerized management games
• Outside seminars
• University-Related Programs
• Role-playing

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 Off-the-Job Management Training and
Development Techniques (2 of 2)
• Corporate Universities
• Executive Coaches
• SHRM Learning System

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 Leadership Development at GE

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 Trends Shaping HR: Customized Talent
Management Differential Development
Assignment

Allocating Development

Let’s take a look…

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 VI.
List and briefly discuss the
importance of the steps in
leading organizational change.

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 Managing Organizational Change
Programs

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 Lewin’s Change Process
1. Unfreezing
2. Moving
3. Refreezing

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 Using Organizational Development
• Organizational Development – is a special
approach to organizational change in which
employees themselves formulate and implement
the change that’s required.

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 VII.
Explain why a controlled study
may be superior for evaluating
the training program’s effects.

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 Evaluating the Training Effort
• Designing the study
• Controlled experimentation
• Training Effects to Measure
‒ Reactions
‒ Learning
‒ Behavior
‒ Results

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 Chapter 8 Review

What you should now know….

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 Copyright

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