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TQM Presentation 1

The document summarizes the total quality management practices of INVOTEK Pharmaceuticals, a pharmaceutical company located in Islamabad, Pakistan with 501-1000 employees. The company's vision is to offer high quality pharmaceuticals while contributing to the community and economy. Key TQM practices include leadership that hires skilled people and follows Deming's philosophy, a focus on customer satisfaction through research and development, and employee involvement through regular meetings. The company also uses a process approach, Porter's Five Forces model, and SWOT analysis in its business strategy.

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36 views

TQM Presentation 1

The document summarizes the total quality management practices of INVOTEK Pharmaceuticals, a pharmaceutical company located in Islamabad, Pakistan with 501-1000 employees. The company's vision is to offer high quality pharmaceuticals while contributing to the community and economy. Key TQM practices include leadership that hires skilled people and follows Deming's philosophy, a focus on customer satisfaction through research and development, and employee involvement through regular meetings. The company also uses a process approach, Porter's Five Forces model, and SWOT analysis in its business strategy.

Uploaded by

ammarkhalil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 17

INVOTEK TQM PRACTICES

Group Member: Raja Zaka-Ullah


Ayesha
Mohammad Faran Raja
Raja M.Amish
Nouman khan
INVOTEK INTRODUCTION

• INVOTEK pharmaceuticals started its journey in 2000.


• The company ensured the quality of its product to meet high standards and
started growing due to its positive image in the market.
• Its headquarters is located in the Islamabad.
• The size of the company is 501-1000 employees.
SHEIKH BASIT JAMIL
CEO
INNVOTEK PHARMACEUTICALS (PVT.) LTD.
VISION MISSION STATEMENT

Vision Mission

 Vision is to offer high quality Mission is to extend and


pharmaceuticals for the treatment improve the lives of patients
of disease, while striving to
by developing and
effectively contribute to the
Community and to the Economy.
commercializing innovation
and quality product.
COMPETITORS

Scotmann Pharmaceuticals
 Genix Pharmaceuticals
Saffron Pharmaceuticals
Wilson Pharmaceuticals
TOTAL QUALITY MANAGEMENT PRACTICES
AND PRINCIPLES
LEADERSHIP

• Total quality management (TQM) leadership refers to top managers of an organization


responsible for implementing a system to improve customer satisfaction.
• Invotek Organization hire highly skilled people.
• INVOTEK follow all steps of deming philosophy to maintain employee behavior and
make good quality product for customer.
• Good Relation with Suppliers
• INVOTEK Organization treats distributor as a partner.
CUSTOMER SATISFACTION

• The INVOTEK company make Eye related medicine.


• They improve product for customer satisfaction through Research
and development.
• They are working on quality system and monitoring by the upper
Management.
EMPLOYEE INVOLVEMENT

• The INVOTEK company held a meeting every six months.


• Reduce Stress
• Communication
PROCESS APPROACHES

• Create a visual action plan 


• Analyze and measure current activities 
BUSINESS STRATEGY

Porter Five Forces model


SWOT Analysis
Differentiation
SWOT ANALYSIS

Strengths Weakness
1. Lengthy decision-making process
1. Efficient and experienced general 2. Low profitability and low profit margins
officers:
2. Skilled staffs
3. Wide-spread base of buyers
4. Setting the benchmark
SWOT ANALYSIS

opportunities Threats
1. Government support 1. Currency devaluation
2. Growing space 2. New competitors
3. Financial support 3. Inflation
4. Patents 4. Insufficient power supply
MARKETING STRATEGY

• Cost leadership
• Price Escalation
FEED BACK FROM CUSTOMERS

• Phone Call
• Visit

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