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Continuous Process Improvement

Continuous process improvement involves making ongoing incremental improvements to processes. There are two main philosophies - formalized and adaptive. Formalized follows techniques like Six Sigma for quantifiable financial returns, while adaptive takes a case-by-case approach using lean methodologies. The goals are to provide higher value, quality, and efficiency through small gradual changes. Common techniques include process mapping, PDCA cycles, root cause analysis, and DMAIC (define, measure, analyze, improve, control).

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Jan Dane Abilgos
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70 views

Continuous Process Improvement

Continuous process improvement involves making ongoing incremental improvements to processes. There are two main philosophies - formalized and adaptive. Formalized follows techniques like Six Sigma for quantifiable financial returns, while adaptive takes a case-by-case approach using lean methodologies. The goals are to provide higher value, quality, and efficiency through small gradual changes. Common techniques include process mapping, PDCA cycles, root cause analysis, and DMAIC (define, measure, analyze, improve, control).

Uploaded by

Jan Dane Abilgos
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CONTINUOU

S PROCESS
IMPROVEME
NT
GROUP 5
CONTINUOUS
PROCESS
IMPROVEMENT
CONTINUOUS PROCESS IMPROVEMENT IS defined as, “The ongoing improvement
of products, services or processes through incremental and breakthrough improvements.”
TWO MAIN
PHILOSOPHIES EXIST
FOR CONTINUOUS
PROCESS IMPROVEMENT
formalised ADAPTIVE

FORMALISED CONTINUOUS ADAPTIVE CONTINUOUS


PROCESS IMPROVEMENT IS PROCESS IMPROVEMENT MAY
TYPICALLY IN LINE WITH SIX PULL FROM LEAN
SIGMA, IN WHICH YOU HAVE A METHODOLOGIES AND
SET OF TECHNIQUES THAT ARE APPROACH IMPROVING
ENACTED FOR A QUANTIFIABLE PROCESSES ON A CASE-BY-CASE
FINANCIAL RETURN. BASIS.
It’s Importance & Providing
Value
THE MAIN GOAL OF CONTINUOUS PROCESS IMPROVEMENT IS TO
PROVIDE HIGHER VALUE OVERALL FOR A BUSINESS. WHILE IT’S
ALWAYS DESIRABLE TO ACHIEVE EFFICIENCY, THAT COULD COME
AT THE COST OF DECREASED QUALITY, IF THE CHANGE IS
IMPLEMENTED WITHOUT A CLOSE EYE OR TOO QUICKLY. ONE OF
THE MAIN BENEFITS OF CONTINUOUS PROCESS IMPROVEMENT IS
THAT IT HAPPENS INCREMENTALLY.
Benefits of Continuous Process
Improvement
• Reduced costs
• Less errors
• Better outcomes
• More efficient processes
• Reduced bottlenecks
• More satisfied customers
• More productive and happy employees
4 STEPS OF
CONTINUOUS
PROCESS
IMPROVEMENT
4 Steps
Check
Plan REVIEW RESULTS BY ANALYSING
DATA TO DETERMINE IF THE CHANGE
IDENTIFY AN OPPORTUNITY FOR
WAS SUCCESSFUL.
CHANGE.

Act
Do IF THE CHANGE PROVES SUCCESSFUL
IMPLEMENT THE CHANGE ON A BASED ON THE DATA, THEN IT’S TIME
SMALL SCALE TO TEST. TO IMPLEMENT IT ON A BROADER
SCALE. IF IT WASN’T AS EFFECTIVE AS
HOPED FOR, LATER ONLY, TRY AGAIN!
WHAT TO LOOK FOR TOOLS THAT HELP WITH
WHEN CHOOSING A PROCESS IMPROVEMENT
CONTINUOUS WILL ASSIST YOU IN
PROCESS PLANNING,
IMPLEMENTING, AND
IMPROVEMENT TOOL? TRACKING PROGRESS.
THERE ARE MULTIPLE
TYPES OF BUSINESS AND
AUTOMATION TOOLS
THAT CAN PLAY A ROLE IN
YOUR CONTINUOUS
PROCESS IMPROVEMENT
ENDEAVOURS.
Straightforward
Map Functionality Implementation
PROCESS MAPPING IS AN YOUR EMPLOYEES ARE LIKELY
ESSENTIAL ASPECT OF PROCESS GOING TO HAVE TO DEAL WITH
IMPROVEMENT. IT PROVIDES YOU PROCESS CHANGES SOON, SO THE
WITH THE ABILITY TO VISUALISE NEED TO ALSO TRAIN AND LEARN A
HOW THE PROCESS IS RUNNING NEW TOOL WILL FURTHER
AND MAP OUT THE DESIRED EXACERBATE THEIR SCHEDULES.
CHANGES.
Performance Analytics
Automation Features
AUTOMATION IS KEY TO PERFORMANCE ANALYTICS
ACHIEVING OPERATIONAL PROVIDES YOU WITH THE DATA
EFFECTIVENESS. PICK A TOOL THAT YOU’D WANT TO ANSWER SUCH
WILL HELP YOU IDENTIFY, PLAN, QUESTIONS TO EVALUATE THE
AND TRACK CHANGES, AS WELL AS OUTCOME OF YOUR
IMPLEMENT THEM THROUGH IMPROVEMENTS.
AUTOMATION.
CPI Techniques &
Applying Them • BUSINESS PROCESS
MAPPING: A
BUSINESS PROCESS
CONTINUOUS PROCESS
IMPROVEMENT CAN BE APPLIED
MAP, OR
TO VARIOUS TECHNIQUES. FLOWCHART, IS
HERE’S A LOOK AT SOME OF THE USED TO
MOST COMMON METHODS TO
CONSIDER:
REPRESENT HOW
AND WHY YOUR
PROCESSES EXIST
VISUALLY.
• PDCA: AS OUTLINED ABOVE, THE PDCA
CYCLE STANDS FOR PLAN, DO, CHECK,
ACT. IT WAS FIRST CREATED FOR
QUALITY CONTROL, BUT IT’S BECOME
ONE OF THE MOST POPULAR METHODS
FOR CONTINUOUS PROCESS
IMPROVEMENT.
• ROOT CAUSE ANALYSIS: GATHER A
SMALL TEAM TO CONDUCT ROOT CAUSE
ANALYSIS, OR TO IDENTIFY WHERE
PROBLEMS ARE OCCURRING WITHIN A
PROCESS.
DMAIC: DMAIC STANDS FOR DEFINE, MEASURE, ANALYSE, IMPROVE
AND CONTROL. IT HAPPENS AS FOLLOWS:
• DEFINE: DEFINE THE PROBLEM OR ACTIVITY THAT NEEDS
IMPROVEMENT. THIS MAY REQUIRE FEEDBACK FROM CUSTOMERS
OR USING A VALUE STREAM MAP.
• MEASURE: REVIEW HOW BIG OF AN ISSUE OR IMPACT THE PROBLEM
MAY BE CREATING.
• ANALYSE: USE ROOT CAUSE ANALYSIS OR MEASUREMENT OF DATA
TO DETERMINE HOW AND WHY PROBLEMS ARE OCCURRING.
• IMPROVE: ADDRESS AND ELIMINATE ROOT CAUSES BY ISOLATING
THE MANY FACTORS INVOLVED IN AN EVENT TO FIND WHAT’S
CAUSING THE PROBLEM.
• CONTROL: IMPLEMENT AN IMPROVED PROCESS AND MEASURE
PERFORMANCE OVER TIME.
PRINCIPLES OF
CONTINUOUS PROCESS
IMPROVEMENT
These values exist at the core of CPI:

• SMALL CHANGES: IMPROVEMENTS HAPPEN WITH SMALL,


INCREMENTAL CHANGES. WITH MINOR CHANGES THAT OCCUR
CONTINUOUSLY, THERE’S NO NEED FOR SIGNIFICANT
PARADIGM SHIFTS.
• EMPLOYEES MATTER: EMPLOYEES ARE CRITICAL TO
CONTINUOUS PROCESS IMPROVEMENT. EMPLOYEES SHOULD
FEEL EMPOWERED TO IDENTIFY OPPORTUNITIES FOR
DEVELOPMENT.
• EMPLOYEE OWNERSHIP: WHEN YOUR STAFF IS INVOLVED
IN COMING UP WITH CHANGES, THEY ARE MORE LIKELY TO
SEE THE VALUE OF DIFFERENCES AND BE OPEN TO
ROLLING THEM OUT. THIS CONSISTS OF THE IDEA OF
OWNERSHIP AND LEADS TO SUSTAINABLE IMPROVEMENT.
• IMPROVEMENT IS REFLECTIVE: EVERYONE WITHIN AN
ORGANISATION IS BUSY WITH THE MANY TASKS ON THEIR
PLATES. BY IMPLEMENTING SOLUTIONS THAT INVOLVE
INCREASED COLLABORATION OR VISIBILITY, IT’S EASIER
FOR TEAM MEMBERS TO SEE HOW THEIR ACTIONS IMPACT
POSITIVE RESULTS.
MEASURABLE AND
REPEATABLE
SMALL IMPROVEMENTS NEED TO
BE MEASURED TO SEE IF THEY ARE INCREMENTAL =
DOING WHAT THEY INTEND TO DO. INEXPENSIVE
WITH THE HELP OF TECHNOLOGY THIS PRINCIPLE ALSO STEMS
SOLUTIONS LIKE AUTOMATION,
FROM AN ENGAGED EMPLOYEE
YOU CAN USE TOOLS TO SEE HOW
BASE. MOST EMPLOYEES WORK
SUCCESS IS HAPPENING WITH
WITHIN PROCESSES EVERY DAY,
CONTINUOUS PROCESS
IMPROVEMENT. AND THAT’S WHY IT’S EASIER
FOR THEM TO SEE WHERE
INEFFICIENCIES LIE.
THANK
YOU
HAVE A GREAT DAY!

https://www.solvexia.com/blog/what-is-continuous-process-improvement

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