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Unit 1

The document provides information about welcoming visitors and tourists upon arrival, including greeting procedures, describing available transportation options from airports, and offering cultural context about greetings in different regions of the world. Sample dialogues are included to demonstrate welcoming conversations. Key vocabulary related to arrival services like car rental, transportation, and moving to accommodations is defined.

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My Nguyễn Thị Kiều
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132 views16 pages

Unit 1

The document provides information about welcoming visitors and tourists upon arrival, including greeting procedures, describing available transportation options from airports, and offering cultural context about greetings in different regions of the world. Sample dialogues are included to demonstrate welcoming conversations. Key vocabulary related to arrival services like car rental, transportation, and moving to accommodations is defined.

Uploaded by

My Nguyễn Thị Kiều
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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UNIT 1

ARRIVALS
TABLE OF CONTENTS
• welcoming
• greeting and introducing
• car hire
• describing arrival services
TAKE OFF (p4)
Types of tourists/ visitors
Look at the photos.
1. Where are they?
2. What type of tourist or visitor is being welcomed in each case?
Tip:
There are 3 types of tourist or visitor:
 Travelers who travel for pleasure: tourists/ holiday-maker
 Travelers who travel on business: business travelers
 Travelers who visit their relatives or friends: VFR (visiting friends or
relatives)
READING: Welcome - the first encounter (p5)
3. Which of the six points (a-f) would include this advice?
1. Offer to carry a bag, to get a drink, to open the door,
anything to show you're there to help. E
2. Do your research - know who you're meeting, know
where you're going. A
3. Have confidence in your abilities and personality.
4. There are many ways of greeting in different F
countries, but the smile is universal.
C
5. Dress appropriately - be smart, clean, and tidy.
6. Find out about the person you're with, and ask them B
about themselves.
D
Where in the world? (p5)
Groupwork: Search information on the internet
and introduce Vietnam with the similar structure:
Fact file
Tourism
Transport hub
Transport from the airports
CUSTOMER CARE (p6)
CULTURAL DIFFERENCES IN
GREETINGS
Groupwork: Search information on the
internet and introduce common greetings
regarding gender, ages, body language,
situations in the 9 following regions in
the world to the whole class.
- Northern Europe - the Middle East
- Southern Europe - Africa
- Eastern Europe - Asia
- North America - Australasia
- Central and South America
CUSTOMER
CARE (p6)
CULTURAL DIFFERENCES
IN GREETINGS
1. Handshake
2. Bow
3. Embrace
4. Kiss
5. “high five”
6. backslap
SPEAKING (p7)
WELCOMING VISITORS
Exercise 1 Pair work
You welcome your guest at the airport. Choose a topic to start your
conversation and keep it going on in a minute.
comfortable flight?
visited this country before?
hungry or thirsty?
the weather where they came from
a brief history of your city
what's going to happen in the next hour or so
people and places in the visitor's country that you know
Exercise 2 Groupwork:
SPEAKING - WELCOMING VISITORS (p7)
Group A: Meeters and greeters Group B: Guests
You are working at the reception. Your job is to Write your name and job/ position on a badge/
welcome each of the guests and begin a short label. Choose from this list or think of your
conversation. You may want to offer something or own.
introduce the guest to another person.
 a local hotel manager
NOTES
 a local tour operator
 Make sure that you treat each guest with the
appropriate level of respect and formality.  a local travel agent
 Two of the guests should be people that you already  a tour guide
know.  the mayor of the city (a VlP)
 None of the guests should be left on their own.  an invited guest from another country
 You should meet and greet as many different guests  the driver who brought the mayor
as possible.
VOCABULARY- CAR HIRE AT AN AIRPORT (p8)
Exercise 1: Find words, phrases, or abbreviations that mean
1. Four doors with air-conditioning 4dr/a/c
2. Automatic
auto
3. move to a better service
4. insurance cover if you damage the hire car upgrade
5. insurance cover if you injure somebody or damage collision damage waiver
somebody’s car
third-party liability
6. the glass at the front of a car
7. somewhere to put extra luggage on top of the car windscreen
8. an extra charge roof-rack
9. the place where the petrol goes
surcharge
10. money given as first part of a payment.
tank
deposit
VOCABULARY- CAR HIRE AT AN AIRPORT (p8)
Exercise 1: Find words which are the opposite of

1. automatic (for describing


gears) manual
2. pick up
drop off
3. empty
4. maximum full
minimum
SPEAKING - CAR HIRE AT AN AIRPORT (p9)
ROLE PLAY: Work in pain. Student A, you are the customer. Choose a
car from the form on p.8 and invent booking details as you wish.
Student B, you are the car hire agent.
Role-play the conversation, following these stages.
1. Greeting 6. Check extras
2. Ask name 7. Ask for payment 3. Make special
offer 8. Check for any other requests
4. Check booking details 9. Explain collection arrangements
5. Check insurance options 10. Say goodbye
VOCABULARY- Arriving and moving on (p10)
Exercise 1: Look at the list of arrival places. Where do you find
them?
1. domestic/ international terminal airport
2. terminus
railway station, coach station
3. arrivals lounge
airport
4. Customs
5. border control airport, seaport, land border
6. immigration land border
7. harbour airport, seaport
8. meeting point seaport
airport, seaport, railway station
VOCABULARY- Arriving and moving on (p10)
Exercise 3: Look at the list of arrival places. Where do you find them?
A B ANSWERS
1. accommodation 1. accommodation booking service /
a. booking service accommodation service
2. car b. bus 2. car rental
3. city c. centre 3. city centre
4. connecting d. desk 4. connecting flight / connecting service
5. information 5. information centre / information desk /
e. flight information service
6. rush f. hour 6. rush hour
7. scheduled g. lounge 7. scheduled flight/ scheduled service
8. shuttle h. rank 8. shuttle bus / shuttle service
9. taxi 9. taxi booking service / taxi desk / taxi rank/ taxi
i. rental service
10. transfer j. service 10. transfer service
11. transit 11. transit lounge
VOCABULARY- Arriving and moving on (p10)
Exercise 4: Complete the arrival information sheet using words from
Exercise 3
If you have a __________ transit (2) lounge.
connecting (1) flight, please go to the ______
There is a ______
shuttle (3) bus between the airport and the city centre. This
scheduled ______
servive (4) takes approximately 30 minutes (45 minutes in
rush hour (5). Alternatively, you can go to the ____
the _________ taxi (6) rank.
If you have pre-booked the transfer _______
service (7), please go to the
information _____
desk (8) to meet your driver.
If you have pre-booked a hire car, please go to the _________
car rental (9) desks.
WRITING - Arrival information (P10)
Write an arrival information sheet for your city or region. If
appropriate, include sections on:
 general arrival information
 airport to city/ town centre
 intercity buses and trains
 other arrival points
 car hire information
You can refer to Wring bank on page 54

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