Scribd
Upload
100 views

Toyota Eight Step Problem Solving Process

The Toyota Eight Step Problem Solving Process provides a framework for continuously improving processes. The steps are: 1) Clarify the problem by understanding the current and ideal situations, 2) Break down the problem into manageable pieces using the 4 W's, 3) Set targets to address the root cause, 4) Analyze potential root causes using techniques like 5 Whys, 5) Develop countermeasures to address the root cause, 6) Implement countermeasures through consensus building, 7) Monitor results and processes, and 8) Standardize successful practices and share lessons learned. The goal is to continuously close the gap between current and ideal situations through a plan-do-check-act cycle.

Uploaded by

Dwi Lia Rahmah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
100 views

Toyota Eight Step Problem Solving Process

The Toyota Eight Step Problem Solving Process provides a framework for continuously improving processes. The steps are: 1) Clarify the problem by understanding the current and ideal situations, 2) Break down the problem into manageable pieces using the 4 W's, 3) Set targets to address the root cause, 4) Analyze potential root causes using techniques like 5 Whys, 5) Develop countermeasures to address the root cause, 6) Implement countermeasures through consensus building, 7) Monitor results and processes, and 8) Standardize successful practices and share lessons learned. The goal is to continuously close the gap between current and ideal situations through a plan-do-check-act cycle.

Uploaded by

Dwi Lia Rahmah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 2

TOYOTA EIGHT STEP PROBLEM SOLVING PROCESS

Step 1 • Ultimate Goal or Purpose


Clarify the Problem • Ideal and Current Situation = GAP

Step 2 • Breakdown into manageable pieces using the 4 W’s


Breakdown the Problem • Find Prioritized problem, Process, and Point of Occurrence

Step 3 • Set target to the Point of Occurrence


Target Setting • Determine “How much” and “By When” (Achievable)

Step 4 • Brainstorm multiple Potential Causes by asking WHY


Root Cause Analysis • Determine Root Cause by using Genchi Genbutsu

Step 5 • Brainstorm Countermeasures, narrow using criteria


Develop Countermeasures • Develop a detailed action plan, and gain consensus

Step 6 • Share status of plan by reporting, informing and consulting


See Countermeasures Through • Build consensus, never give up, think and act persistently

Step 7 • Determine if the target was achieved


Monitor Process and Result • Evaluate 3 viewpoints, and look at process and results

Step 8 • Standardize Successful practices


Standardize and Share best Practice • Share results and start the next round of kaizen
Pocket Card Template
Eight Step Problem Solving Clarify – The Five Questions Break down the Problems: 4W
1. Clarify the Problem 1. What is the target condition? (the challenge) 1. What?
2. Breakdown the Problem 2. What is the actual condition now? 2. Where?
3. Target Setting 3. What obstacle are now preventing you from 3. When?
4. Root Cause Analysis reaching the target condition? Which one are 4. Who?
5. Develop Countermeasures you addressing now? “Go See” Approach
6. See Countermeasures 4. What is your next step (Should we start
Through PDCA, or when is the start of the next PDCA) “No one has more trouble
7. Monitor Both Results and 5. When can we go and see what we have than the person who claims to
Process learned from taking the next step? have no trouble.”
8. Standardize Successful Advanced PDCA Thinking (Having no problems is the
Processes 6. Do I understand the impact of the current biggest problem of all.)
FOUR STEP KATA CYCLE condition? (grasp situation) Taiichi Ohno
9. Grasp the Current Situation 7. Do I have all of the information I need to
10. Establish a Target Condition achieve the target state/standard? (plan)
11. PDCA toward the Target 8. Are things going according to the plan? (do)
Condition 9. Is the plan effective? Are proper measures in
12. Conduction Coaching Cycles the place to know? (check)
(When can we go and see what 10. If the target is achieved, have the actions
we’ve learned?) been standardized? (act)

You might also like