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Process of Business Communication

This document outlines the process of communication through 8 steps: 1) Sender, 2) Encoding, 3) Message, 4) Channel, 5) Receiver, 6) Decoding, 7) Noise, and 8) Feedback. It defines each step, provides an example, and explains how effective communication requires transmitting a message from the sender through a shared channel and common understanding to the receiver, who then decodes and provides feedback. The conclusion emphasizes how communication allows sharing of ideas, gaining information, and building confidence through interacting with others.

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Sweety Gill
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401 views

Process of Business Communication

This document outlines the process of communication through 8 steps: 1) Sender, 2) Encoding, 3) Message, 4) Channel, 5) Receiver, 6) Decoding, 7) Noise, and 8) Feedback. It defines each step, provides an example, and explains how effective communication requires transmitting a message from the sender through a shared channel and common understanding to the receiver, who then decodes and provides feedback. The conclusion emphasizes how communication allows sharing of ideas, gaining information, and building confidence through interacting with others.

Uploaded by

Sweety Gill
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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East West Institute of Technology

Department of management
Business Communication
22MBA16
Topic:- Process of Communication
Submitted To
Prof. Vinutha .T
Submitted By
Sweety Gill
Sridevi.A
Table Of contents
• Definition and Meaning of communication
• Introduction of communication
• Process of Communication with Diagram
• Process of communication
• Conclusion
Definition

According to Newman and Summer


“Communication is an exchange of
facts,ideas,opinion or emotions by two or
more persons”.
Meaning of communication
Communication is the sending and receiving of information and can be one-
on-one or between groups of people, and can be face-to-face or through
communication devices.
Communication requires a sender, the person who initiates communication,
to transfer their thoughts or encode a message. This message is sent to
the receiver, a person who receives the message, and finally, the receiver
must decode, or interpret the message. This sounds simple enough but is
more complicated.
Introduction
• Communication is defined as the giving, receiving or exchanging of information,
opinions or ideas so that the message is completely understood by everybody
involved.
• Language involves symbols and signs and is distinct to the culture that speaks and
writes in that language.
• Effective communication requires a shared language and understanding of common
concepts.
• A two-way process, communication comprises the following elements ă the sender,
message, channel, receiver, feedback, and context.
Process of Communication with Diagram
Process of communication
Process of communication
1. Sender:-
The sender is the source of the message that initiates the communication.
The sender has a message or purpose of communicating to one or more
people. 
Example:-
A manager in an organization has to communicate information about the
tasks to be achieved or a production deadline to be met by his subordinate
employees.
2. Encoding:-

Next stage, encoding takes place when the sender translates the information
or message into some words, signs or symbols. Without encoding the
information cannot be transferred from one person to another.
Example:-
The sender has to keep the level of the receiver in mind and accordingly
communicate with him in the way the receiver understands it.
3. Message:-

Message is the idea or information that the sender wants to convey. He may
convey it verbally (by writing or speaking) or non-verbally (through gestures
or body language). Whatever the form, the message should be clearly
formed so that the objective is accomplished.
Example:-
Advertisement , What’s app, Face book, Instagram and sent message
Formal and Informal way to reach the receiver.
4. Channel:-

The channel is the medium used for transmission of information or message


from sender to receiver. There are various media like telephone, mail
through post, internet, radio, TV, press etc. For communication to be
effective and efficient, the channel must be appropriate for the message.
Example:-
Choosing the appropriate channel, the manager must decide whether
feedback is important or not.
5. Receiver:-

The receiver is the person who senses or perceives or receives the sender’s
message. There may be just one receiver or a large number of receivers. The
message must be prepared with the receiver’s background in mind.
Example:-
when the message reaches the receiver, if he cannot understand it, again
there is no communication.
6. Decoding:-

Decoding is the process through which the receiver interprets the message
and translates it into meaningful information. It may be remembered that
decoding is affected by the receiver’s past experience, personal assessments
of the symbols and gestures, expectations, and mutuality of meaning with
the sender.
Example:-
Analysis the sender of message and revert back message with emoji and
symbol.
7.Noise:-

It represents the disturbing factor in the process of communication. It


interferes with effective communication and reduces clarity of the message.
The message may be interpreted differently than intended by the sender.
Example:-
Conversing near a machine making sounds, disturbance in telephone line,
physical ailment or mental distress of sender or receiver are the common
causes of noise that obstruct the quality of message transmitted from sender
to the receiver.
8. Feedback:-

Feedback is receiver’s response to the sender’s message. The receiver


communicates reaction to the sender through words, symbols or
gestures. Feedback helps the sender transform his message, if needed. 
Example:-
It also allows the receiver to clear doubts on the message, ask questions to
build his confidence and enables the sender to know efficiency of the
message. Feedback of information makes the communication process
complete.
Conclusion
Communication is more important to Communicate with one person to
another person. Sharing of new ideas and thinking of unique and gain lots of
information by communicating with people, groups, meeting, decision
making, creative ideas taking opinion etc.. Helps built more Confidence in
speaking with person and connect to the person easily. While message with
formal like manager, team leader etc. Informal like Friends, family, etc…

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