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Apologizing & Expressing Regret

I’m afraid I can’t help you with that today. Client: No problem.

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22 views

Apologizing & Expressing Regret

I’m afraid I can’t help you with that today. Client: No problem.

Uploaded by

fengzhy Tv
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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APOLOGIZING

& EXPRESSING
REGRET
EXPRESSING REGRET/SYMPATHY

When something has happened, and you would be happier if it had not
happened.
Example:
“Do that again and you will be sorry.”
“I’m sorry you didn’t pass the exam. Better luck next time.”
“I’m afraid I can’t let you in-the play has started.”
“I’m afraid I can’t come.”
To express a regret,

Example:
John: “When I was in the university, instead of studying I went to the bar
and drank. The next day when the time came to write my test, I didn’t
know the answers. I didn’t do my test well.”
So, John said “I regret it”.

Using the above example we can express regret using “should have and
shouldn’t have”,
Positive: I should have studied.
Negative: I shouldn’t have gone to the bar.”
(short form of should not, instead of should not we can use shouldn’t.)
Some expressions to express
regret
1.Expressing regret about someone’s personal circumstances.
- I’m sorry to hear about that.
- Oh, that’s too bad. I’m sorry to hear it.
2. Expressing regret about a minor accident or event.
- What a pity.
- What a shame.
- What a nuisance.
3. Expressing shock or regret about a serious incident.
- Goodness!
- How awful!
- How terrible!
- How dreadful!
Apology
- When you think you’ve done something wrong and you admit
responsibly.

Examples:
“ I am sorry that I was late.”
“ I am sorry that I was so rude.”
“I shouldn’t have done what I did yesterday.”
“I hope you can forgive me for coming late.”
Receiving an Apology
- Gracious acceptances suggest that the offense was either very small,
or already forgotten, or both.

For example:
- ( For small matters) - “That’s ok” “No problem” “ Don’t mention it”
- ( If someone apologizes for bumping into you, you might reply,
“Sorry”- for getting in his way.
-(For more serious matters)- “It’s quite all right.” “ It’s not important.”
“Don’t worry about it.”
- (For very serious matters)- “We’ll say no more about it.”
Expressing apology
Below are some expressions to apologize to someone.
- I’m sorry, I wasn’t very well yesterday.
- I’m very sorry. I didn’t see you.
- I’m terribly sorry. It wont happen again.
- Excuse me, I’ll be more careful next time.
- Pardon me, I’ll finish it before I go home.
-I apologize, it’s my fault.
-I’m afraid it’s all my fault.
Conversation examples:
Kianna: Do you know where Pavia street is?
Roselyn: I’m afraid I don’t know.
Kianna: Never mind.

Costumer: You’ve given me the wrong change.


Cashier: Oh, I do apologize.
Costumer: That’s all right.

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