Dept. of Behavioural Sc.

Module II: Attitude & Emotional Intelligence

COGNITIVE ANALYTICS & SOCIAL

SKILLS FOR PROFESSIONAL
DEVELOPMENT
 Attitudes & its
Components Dept. of Behavioural Sc.

• Attitudes are evaluative statements –

either favourable or unfavourable – about
objects, people or events
 Dept. of Behavioural Sc.

Types of attitude
1. Positive Attitude:
• It means that keeping a positive mindset and thinking about the greater good,
no matter whatever the circumstances are.
• For example, a person who has a positive attitude and mindset will look for the
good in other person’s no matter how bad they behave or how bad is their
attitude. 
• Those who have a positive attitude are confident, happiness, sincerity,
and determination.
2. Negative Attitude:
• Generally, people will negative attitude ignore the good things in life and only
think about whether they will fail. 
• They often compare themselves with other persons and find the bad in them
only. 
• They have anger, doubt, frustration.
 Types of attitude Dept. of Behavioural Sc.

3. Neutral Attitude:
• The people generally tend to ignore the problems
in life. They wait for some other individual to take
care of their problems. They generally have a lazy
life and they are often unemotional.
4. Sikken Attitude:
• This type of attitude is more of a negative attitude
and is very destructive.
• They are often difficult to be mended because the
attitude is deep-rooted within one’s personality.
 DEFINITION OF EMOTION
Dept. of Behavioural Sc.

• Emotion is a complex psychological phenomenon which

occurs as animals or people live their lives.
• It is Intense feeling that are directed at someone or
something
 EMOTIONS INCLUDE THREE
Dept. of Behavioural Sc.
THINGS

• conscious experience (feelings)

• expressions which can be seen by others
• actions of the body ('physiological arousal')
 Dept. of Behavioural Sc.

EMOTION IS ASSOCIATED WITH

• MOOD
• TEMPERAMENT
• PERSONALITY
• DISPOSITION
• MOTIVATION"
 Dept. of Behavioural Sc.

CATEGORIES OF EMOTIONS
 CATEGORIES OF Dept. of Behavioural Sc.

EMOTION
Emotions are divided into two categories:
• Primary emotions
• Secondary emotions
 Primary emotion Dept. of Behavioural Sc.

• A primary human emotion types are the one triggered

in response to an event
 PRIMARY EMOTIONS
Dept. of Behavioural Sc.

• Love
• Joy
• Anger
• Sadness
• Surprise
• Fear
 Secondary emotion Dept. of Behavioural Sc.

• If we experience fear , the secondary emotions

would be : feel threatened or feel anger , depending
on the situation we are experiencing.
 Secondary emotion Dept. of Behavioural Sc.

• Passion
• Optimism
• Irritation
• Disgust
• Shame
• Nervousness
 Helpful Vs Harmful: Ways ToDept.Manage
of Behavioural Sc.

Emotions
Some of the harmful ways that people deal with negative
emotions:
• Denial
• Withdrawal
• Bullying
• Self-Harm 
• Substance Use 
 Denial Dept. of Behavioural Sc.

• Denial is when a person refuses to accept that anything

is wrong or that help may be needed.
• When people deny that they are having problematic
feelings, those feelings can bottle-up to a point that a
person ends up “exploding” or acting out in a harmful
way.
 Withdrawal Dept. of Behavioural Sc.

• Withdrawal is when a person doesn’t want to

be around, or participate in activities with other people.
• This is different than wanting to be alone from time to time,
and can be a warning sign of depression.
• Some people may withdraw because being around others
takes too much energy, or they feel overwhelmed. Others
may withdraw because they don’t think other people like
them or want them to be around.
• In some cases, people who have behaviors that they are
ashamed of may withdraw so other people don’t find out
about what they are doing.
• But withdrawal brings its own problems: extreme loneliness,
misunderstanding, anger, and distorted thinking.
• We need to interact with other people to keep us balanced.
 Bullying Dept. of Behavioural Sc.

• Bullying is when a person uses force, threats, or ridicule

to show power over others.
• People typically take part in bullying behavior because
they don’t feel good about themselves and making
someone else feel bad makes them feel better about
themselves or feel less alone.
• It is harmful to both the bully and the person being
bullied and does not address underlying issues. 
 Self-Harm Dept. of Behavioural Sc.

• Self-harm can take many forms including: cutting,

starving one’s self, binging and purging, or participating
in dangerous behavior.
• Many people self-harm because they feel like it gives
them control over emotional pain.
• While self-harming may bring temporary relief, these
behaviors can become addictive and can lead people to
be more out of control and in greater pain than ever.
 Substance Use Dept. of Behavioural Sc.

• Substance use is the use of alcohol and other drugs to

make a person feel better or numb about painful
situations.
• Alcohol and drug use can damage the brain, making it
need higher amounts of substances to get the same
effect.
• This can make difficult feelings even worse and in some
cases, leads to suicidal thoughts or addiction.
• If you are concerned about your own or someone else’s
use of drugs or alcohol, talk to a responsible adult right
away to get help. 
 Helpful Vs Harmful: Ways ToDept.Manage
of Behavioural Sc.

Emotions
• One way to deal with uncomfortable or unpleasant
emotions is to remember the word PATH. PATH stands
for:
Pause          
Acknowledge          
Think          
Help
 Helpful Vs Harmful: Ways ToDept.Manage
of Behavioural Sc.

Emotions
Step 1: Pause. 
• This step is important because instead of acting on
feelings right away, you stop yourself and think things
through. Count to 100 or say the alphabet backwards.
Step 2: Acknowledge What You’re Feeling. 
• For example, are you mad at someone, or are you sad
because your feelings were hurt by what they did?
Whatever it is that you are feeling, it is ok to feel that
way.
 Helpful Vs Harmful: Ways ToDept.Manage
of Behavioural Sc.

Emotions
Step 3: Think. 
• Now that you have taken a few moments to figure out
what exactly it is that you are feeling, think about how
you can make yourself feel better.
Step 4: Help. 
• Take an action to help yourself based upon what you
came up with in the “Think” step. 
Dept. of Behavioural Sc.
 Dept. of Behavioural Sc.

What is Emotional
Emotional IntelligenceIntelligence?
(EQ or EI) is a term created by two
researchers – Peter Salavoy and John Mayer – and
popularized by Dan Goleman in his 1996 book of the same
name.

It is defined as the ability to:

The ability to be aware of, name, and manage

one’s emotions

The ability to be aware of, name, and understand

other’s emotions

The ability to relate to others in effective ways both

personally and professionally

In practical terms, this means being aware that emotions can

drive our behavior and impact people (positively and negatively),
and learning how to manage those emotions – both our own
and others – especially when we are under pressure.
 Dept. of Behavioural Sc.

Gardner (1983)  Salovey & Mayer (1990)  Goleman (1996)  Bar-On’s EI Competency ModelMayer, Salovey and Caruso’s EI
(1997)  Ability Model (1999) 

Ability to understand other people  Appraisal and expression of emotionSelf-awareness  Self-perception  Perceive emotions 
in self 

Ability to motivate people  Appraisal and expression of emotionSelf-regulation  Self-expression  Use of emotions to facilitate thought 
in others 

Ability to understand how peopleRegulation of emotion in self  Motivation  Interpersonal  Understand emotions 
work 

Ability to understand how to work withRegulation of emotion in others  Empathy  Decision-making  Manage emotions 
people 

Ability to access one’s own feeling andUtilization of emotion  Social skills  Stress management    
emotions 

Ability to discriminate these emotions       

and draw means of understanding 

Ability to guide one’s behaviour on the       

basis of understanding 
 Three Capacities of Emotional Dept. of Behavioural Sc.

Intelligence
• Self-Reflection

• Self-Regulation

• Empathy

These form the foundation for all competencies and skills. They
provide the ability for us to adjust to change, maintain our
commitments to people, help us find satisfaction in relationships,
and create balance in our emotional lives.
 Why Is Emotional Intelligence Dept. of Behavioural Sc.

Important at Work?
• Helps Manage Stress

• Enhances Cooperation and Teamwork

• Higher Performance and Potential For

Promotion
• Job Success and Satisfaction

• Inspires
Others
• Creates and Healthy Work
Environment
• Maintains Higher Job Retention
 Dept. of Behavioural Sc.

• What portion of the decisions you make are

emotional versus rational?

• We decide 100% of everything emotionally then

spend hours, weeks, and months justifying them
logically

• 67% of all competencies deemed essential for high

performance are related to emotional intelligence

• Emotional intelligence matter twice as much as one’s

technical knowledge for higher performance
Dept. of Behavioural Sc.
Dept. of Behavioural Sc.
 How Does Low Emotional Dept. of Behavioural Sc.

Intelligence Show Up at Work?

• Blaming others

• Victim statements “If only he/she would…”

• Complaining to everyone about someone without directly addressing it with the person

• Gossip, character assaults, office politics, drama, jealously of others

• Inability to hear critical feedback

• Diverse opinions are not welcome or valued

• Passive, aggressive, or passive-aggressive communication

• Lack of gratitude, respect, and appreciation for others

• Managers do not listen and become out of touch with those they lead
Dept. of Behavioural Sc.
Dept. of Behavioural Sc.