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Identify and Diagnose Computer Network Faults

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JERWIN HONRADO
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15 views

Identify and Diagnose Computer Network Faults

Uploaded by

JERWIN HONRADO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Identify and

diagnose
computer
network faults
1. Identify the symptoms and potential
causes.
• In this first step you define and determine the nature of the
problem. Is it the user or computer that is problematic? Are all
websites unreachable, or just one or a few? Is the computer
consistently online or is the connection flapping? Are websites
reachable by IP address but not by name? Are there any error
messages indicating what type of error was encountered?
2. Identify the affected area.

• This step is similar to the first step, but here you determine the
extent of the problem. Is it affecting one computer or user, or
multiple computers or users? Are all computers in the subnet (or
all users in the domain) affected? Is the whole network down? If
you are providing support to another user, can you reproduce the
error yourself? Gather detailed information.
3. Establish what has changed.

• This is where you try to put the connectivity problem in some kind
of time frame. Find out if the user was ever able to successfully do
what he now cannot do. When did the error first appear? Before
the appearance of the error were there any programs or operating
system updates installed? How about new drivers or browser
plugins?
4. Establish the most probable cause.

• Use your technical expertise to isolate and explain the cause of the
problem. Some indepth investigation and diagnostic tools will
probably be required. This step is described in more detail below.
5. Determine if escalation is necessary.

• If you believe that the connectivity error is outside your scope of


administration, you will need to transfer responsibility for its
resolution to another entity. For example, if you cannot connect to
the Internet and you strongly believe that the problem is not your
computer, router, or other equipment, you will need to contact
your Internet service provider (ISP) and ask them to investigate...
6. Implement an action plan and solution
including potential effects.
• Whether the responsibility to fix the error falls on you or if you
need to transfer it to another party, you must devise a resolution
and start checking off action items.
7. Test the result.

• When you believe the steps of the action plan have been fulfilled,
try to re-create the error. Observe the results of the
implementation. Is the problem gone? If not, repeat steps 4, 5, and
6.
8. Identify the results and effects of the
solution.
• Once a solution has been found, ensure that normal network
operation has been restored and that no new problems have been
introduced.
9. Document the solution and process.

• Describe the error conditions and the steps


taken for a solution. This will aid you in
troubleshooting the same or similar problems
in the future.
Common Causes of
Faulty Internet
Connection
1. Slow connection

• Despite boasting fast connection speeds, both


wireless and wired connections can still get
bogged down for a few reasons:
Your device is located far from the router

Your bandwidth is spread too thin, especially if there are plenty of devices
connected doing data-hungry applications and tasks

Peak hours where people connect all at once, thereby causing congestion
(e.g. urban areas, libraries, hotels, etc)
2. No connection at all.

• You might lose your connection


entirely due to:
•  Glitches in the router or
modem
•  Complete service outage, be it
because of the weather,
construction work, or power
problems
3. Service fluctuations.

• Internet service providers (ISPs) also experience problems on their


end, often resulting in users not getting their contracted internet
speed 24/7.
4. Equipment failure.

• Your modem or router can be damaged, possibly as a result of


power outages frying the wires. You may also have outdated
equipment in your hands that needs upgrading.
5. Operator error.

• The most common operator errors that cause faulty


internet includes wires plugged into the wrong jack,
bad firewall rules set up, and duplicating IP
addresses.

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