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Chapter 01-Overview of Digital Transformation

The document discusses digital transformation and artificial intelligence, defining digital transformation as integrating digital technologies to improve business efficiency and create new value. It covers areas of focus for digital transformation in enterprises like increased productivity and customer engagement. New technologies driving digital transformation are also examined, such as cloud computing, IoT, AI, and big data.

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An Nguyễn Thị Thanh
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38 views

Chapter 01-Overview of Digital Transformation

The document discusses digital transformation and artificial intelligence, defining digital transformation as integrating digital technologies to improve business efficiency and create new value. It covers areas of focus for digital transformation in enterprises like increased productivity and customer engagement. New technologies driving digital transformation are also examined, such as cloud computing, IoT, AI, and big data.

Uploaded by

An Nguyễn Thị Thanh
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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DIGITAL

TRANSFORMATION
AND ARTIFICIAL
INTELLIGENCE
Lecturer: Nguyễn Thế Đại Nghĩa
Email: [email protected]
Phone/Zalo/Viber: 0936385487

DONE CHAP
1/7/23
CONTENTS
• Definition of Digital Transformation
• The role of Digital Transformation
• Focus areas of Digital Transformation in enterprises
• The current context of Digital Transformation at home and
abroad
• New technologies in Digital Transformation
DEFINITION
• Digital Transformation is defined as "the integration and
application of Digital Technology to improve business efficiency,
management efficiency, capacity and competitiveness of
enterprises, then create new values.
DEFINITION
• "A fundamental rethinking of customer experience, business
models, and operations. It’s about finding new ways to deliver
value, generate revenue, and improve efficiency." - SAP
DEFINITION
E-BUSINESS
“Investment in technology is not synonymous with
Digital Transformation”

TEC
HN OLO
GY?
??
DEFINITION
DIGITALIZATION DIGITAL TRANSFORMATION
(số hóa) (chuyển đổi số)
E-BUSINESS

The process of using digitized The process of using digital technologies to


create new or modify existing business
information to make established ways
processes, culture, and customer experiences
of working simpler and more efficient
to meet changing business and market
Ex: phòng ban kế toán: [then]- dùng sổ requirements.
sách, lưu trữ bằng các cuốn sổ --> This reimagining of business in the digital age
[now] dùng file excel, hệ thống dữ liệu is digital transformation.
ex:
THE ROLES OF DIGITAL TECHNOLOGIES
• Companies that are able to incorporate digital
E-BUSINESS
technologies into products and processes
become nimble.
• Software is easier to modify than retooling a
factory.
• Going after a new set of customers online is
easier than going to their homes or convincing
customers to travel to your stores.
Digital
• Unlike humans, AI systems and RPA can work Disruption
24/7 without benefits, raises or arbitration.
AWARENESS
E-BUSINESS

Source: Cisco & IDC 2020


THE ROLES OF DIGITAL TRANSFORMATION
• increased efficiency and productivity • increased responsiveness (Sự phản ứng
nhanh)
• better resource management
• greater innovation
• more resiliency (an ability to recover from or
• faster time to market
adjust easily to adversity or change)
• increased revenue
• greater agility (sự nhanh nhẹn, thích nghi)
• continued relevancy (độ liên quan và phù hợp)
• improved customer engagement (the
way a company creates a relationship with its
customer base to foster brand loyalty and
awareness)
FOCUSES AREAS IN ENTERPRISES
E-BUSINESS

Source: Digital transformation progress by industry (Fujitsu 2019)


GLOBAL CONTEXT
E-BUSINESS

Source: Priority of enterprises when implementing digital transformation (BDO 2019)


GLOBAL CONTEXT
“The future will belong to companies that put technology
at the center of their outlook, capabilities, and leadership
mandate” – according to McKinsey survey, May 2021
KEY CHALLENGES

Source: Most significant challenges facing the industry (E&Y, 2020)


VIETNAM AND ASEAN CONTEXT
E-BUSINESS

Source: Key barriers in Digital Transformation for businesses (VCCI, 2020)


VIETNAM AND ASEAN CONTEXT
• More than 60% of businesses are using accounting
E-BUSINESSsoftware, of

which nearly 200,000 businesses are using Misa accounting


software.
• Over 200,000 businesses are using E-Invoicing software from
many different suppliers
• Almost all businesses have equipped and used digital signatures
• Online tax declaration software, online social insurance declaration
are applied in the vast majority of businesses in Vietnam.
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION

• If you’re a car manufacturer, which one isE-BUSINESS


your business value?
✔ Producing a car or Providing a transport service for your
customer
• Which valuation is more important for your business?
✔ Intellectual Property of the transmission design or self-driving
AI algorithms and relating data
=> The leadership team must really have a certain understanding
of the technologies
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION

• Elastic Cloud Computing E-BUSINESS

• IoT
• AI
• Big Data
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION

• Cloud Computing: Cloud computing is a general term for anything that


E-BUSINESS
involves delivering hosted services over the internet. These services are
divided into three main categories or types of cloud computing: infrastructure
as a service (IaaS), platform as a service (PaaS) and software as a service
(SaaS).
• Cloud computing works by enabling client devices to access data and cloud
applications over the internet from remote physical servers, databases and
computers.
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION
• IoT: describes the network of physical objects—“things”—that are embedded with sensors,
E-BUSINESS
software, and other technologies for the purpose of connecting and exchanging data with
other devices and systems over the internet. These devices range from ordinary household
objects to sophisticated industrial tools (Oracle)
• Applications of IoT:
✔ Use sensors to detect which areas in a showroom are the most popular, and where
customers linger longest;
✔ Drill down into the available sales data to identify which components are selling fastest;
✔ Automatically align sales data with supply, so that popular items don’t go out of stock.
✔ Smart housing: https://www.youtube.com/watch?v=NjYTzvAVozo
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION

E-BUSINESS
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION
• AI: From fantasy to reality…
E-BUSINESS
• A Space Odyssey (2001) : HAL (Heuristically programmed Algorithmic computer)
✔ Play chess (search)
✔ Read clips (image/speech recognition)
✔ Engaged in conversation with humans
✔ Go mad
• AI (Steven Spielberg): a robotic boy
✔ Intelligent as a human being
✔ Feel emotions
• It is the science and engineering of making intelligent machines, especially intelligent computer
programs. It is related to the similar task of using computers to understand human intelligence,
but AI does not have to confine itself to methods that are biologically observable (John
McCarthy, 2004)
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION

Source: DifferentBetween.net
TECHNOLOGY-DRIVEN IN DIGITAL TRANSFORMATION

• Big Data: data that contains greater variety, arriving in increasing volumes
E-BUSINESS
and with more velocity.
• Three Vs of Big Data:

Source: Oracle
CASE STUDY
Study the case of GAP Inc. and:
• State the objectives
• Issues need to be solved
• Evaluation of the solutions
• Recommendation
DONE CHAP 1
• Implementation
Group of 4 – 5 person
Give a 5-min presentation (DEADLINE: t4, 5/7/23)

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