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The Effective Communication and Negotiation at Workplace

This document outlines strategies for effective communication, negotiation, and managing conflicts in the workplace. It discusses key aspects of communication like active listening and empathy. Negotiation preparation involves researching interests and developing options for agreement. Conflicts are addressed through recognizing stress, using the senses to relieve tension, and problem-solving rather than attacking others. The overall message is that communication, negotiation, and addressing conflicts effectively are essential workplace skills.

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Muhammad Zain
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39 views

The Effective Communication and Negotiation at Workplace

This document outlines strategies for effective communication, negotiation, and managing conflicts in the workplace. It discusses key aspects of communication like active listening and empathy. Negotiation preparation involves researching interests and developing options for agreement. Conflicts are addressed through recognizing stress, using the senses to relieve tension, and problem-solving rather than attacking others. The overall message is that communication, negotiation, and addressing conflicts effectively are essential workplace skills.

Uploaded by

Muhammad Zain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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OUTLINE

1.Communication

2.Negotiation

3.Conflicts - Workplace

4.Strategies and Solutions


COM·MU·NI·CA·TION

A process by which information is exchanged between


individuals through a common system of symbols, signs, or
behavior.
Your success at work and in life depends on how well you
communicate!
EFFECTIVE COMMUNICATION

Effective Communication should be clear, concise, open


exchange of ideas and information.

Key components for effective communication: Active


listening, empathy, clarity, and feedback.
Effective communication combines a set of skills including attentive listening,
nonverbal communication, the ability to manage stress in the moment, and the
capacity to recognize and understand your own emotions and those of the person
you are communicating with.

Remember – effective communication is a learned skill and it is more effective when


it’s spontaneous. For example – a speech that is read rarely has the same impact
as a speech that’s delivered spontaneously. It takes time and effort to develop these
skills.
WHY IS EFFECTIVE COMMUNICATION NECCESSORY AT
WORKPLACE

The effective communication and negotiation is importance in


personal, professional life and at workplace as well.

It is vital part to understand the basics of effective


communication, negotiation strategies, and practical tips for
success.
Effective communication can help you influence others.
Effective communication is often seen as an indicator of your
ability and intelligence.
Well communication with others is one of the most important
tool at workplace.
SOURCES OF COMMNICATION
Email
Telephone
Personal Contact
Non-Verbal

MAGIC WORDS
“Thank you.”
“Would you please?”
“You might be right.”
FOUR C’S FOR COMMUNICATION

Consistency Clarity

Compromise Confidence
To mgmt, team, Supvrs etc CA, Mngrs etc Colleagues, Family etc
80% of workplace issues are communication related.

Dr. Albert Mehrabian’s 7-38-55% Rule: 7% of the message is conveyed through word
choices. 38% of the message is conveyed through voice tone.
55% of the message is conveyed through body language.Only 7% of your message is
through words!

Think about how much your tone and body language is communicating. Think about
talking on the phone – main communication is through your tone. Your tone is going to
make or break the conversation.

Please remember that this formula is not intended to be applied across all
communication. Different scenarios cause different results but it’s a good reminder on
how important tone and body language is during a conversation/communication.

Do you smile when you talk on the phone? What is your tone in emails?
ELEMENTS OF COMMUNICATION
NEGOTIATION

Negotiation takes place when two or more people, with


differing views, come together to attempt to reach agreement
on an issue. It is persuasive communication or bargaining.

A process of reaching an agreement through discussion and


compromise.

Key components: Preparation, establishing common ground,


and exploring options.

“Negotiation is about getting the best possible deal in the best


possible way.”
PREPARATION FOR NEGOTIATION

Research the subject matter and the other party - Determine your
objectives, priorities, and limits - Develop a strategy based on the
information gathered.

Establishing Common Ground- Identify shared goals, interests,


and values- Build rapport and trust- Use open-ended questions to
gather information

Exploring Options - Brainstorm multiple solutions - Evaluate the


pros and cons of each option- Be flexible and open to compromise
TYPES OF NEGOTIATION

•Distributive (win-lose)
•Integrative (win-win)

Negotiations between conflicting parties is like crossing a river by walking on slippery rocks...it's risky, but it's
the only way to get across.’
(Hubert Humphrey)
PLANNING TO NEGOTIATE

•Establish your objectives

•Establish other party’s objectives

•Frame negotiation as a joint search for a solution

•Identify areas of agreement

•Trouble shoot disagreements: bargain & seek alternative solutions,


introduce trade offs
•Agreement and close: summarise and ensure acceptance
CONFLICTS AT WORKPLACE
Conflicts can be happened at anyplace and anytime
Celebrate diversity
Practice acceptance
May we all choose peaceful options to conflict
TIPS TO MANAGE STRESS - CONFLICTS / WORKPLACE

a.Recognize when you’re stressed

b.Identify your stress response

c.Bring your senses to the rescue

d.Find sensory inspiration

e.Make quick stress relief a habit

f.Practice wherever you are


STRATEGIES
 Stay calm

 be positive

 address issues not personalities

 validate the other's point of view

 be sure of your facts

 avoid exaggeration

 state your needs

 strive for a resolution in which everyone gains something


To use your senses to quickly relieve stress, you first need to identify the sensory
experiences that work best for you. This can require some experimentation. As you
employ different senses, note how quickly your stress levels drop. And be as
precise as possible. What is the specific kind of sound or type of movement that
affects you the most? For example, if you’re a music lover, listen to many different
artists and types of music until you find the song that instantly lifts and relaxes you.
DEALING WITH AGGRESSION OR AMICABLLY
Treat the others with good attitude if they are listening you
Respond assertively if they are not listening
Refuse to participate unless the other party modifies their behaviour
FIGHT OR DEFENSIVE INSTINCT
Draw your limits
Make a joke
Be assertive
Influence may be the highest level of human Skills

(Thomas Kempis)
THANK YOU
FOR YOUR KIND ATTENTION AND PARTICIPATION

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