Review

 Session 1 (Information Systems and the Modern Organization)

 Importance of being informed users
 Information Technology jobs
 Overview of Computer Based Information Systems
 Data, Information, Knowledge
 Hardware, Software, Network, Database, Procedures
 How IT affects organizations, employees, managers and society.
 Session 2 (Types of Information Systems: Concepts, Management and Strategy)
 Org Strategy and how IT strategy aligns with it.
 Business Processes in IT – (Capture and Store Data, Monitoring Performance, executing)
 Porter’s Threats (business pressures) and Value Chain Model and how they are related to IT
 Strategies
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 Session 3 Ethics, Privacy, Information Security and Controls
 Ethical and Privacy Issues ( privacy, accuracy, property, accessibility). Privacy
Policies (PIPEDA)
 Information Security Threats (Intentional such ransomware, espionage or trespass
etc. VS Unintentional such as human error and social engineering)
 Information Security Controls
 Physical Controls such as gates, walls etc.
 Access and authentication controls such as passwords and biometric scans etc.
 Communication controls such as firewalls, encryption, anti-virus software
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 Session 4 (Data, Information and Knowledge Management)
 Difficulties of Managing Data (data increases overtime, data coming from internal and
external sources, data degrades over time, data media rots, regulations etc.)
 Database approach (data hierarchy, fields, attributes and types of data (i.e. master data vs
transaction data)
 Advantages and disadvantages of database systems
 Big Data and characteristics (volume, velocity, variety) and issues (dirty, changes in data
streams, untrusted sources)
 Data warehouse and data marts

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 Session 5 Managing Computer Hardware and Software + Cloud Computing
 Hardware (computer hierarchy, computer memory (primary (i.e. RAM) and secondary
storage (i.e.USB) device)
 Software (systems (i.e. Windows OS and application software (i.e. think about your phone
apps)
 Cloud Computing (difference between PAAS, SAAS and IAAS + risks and benefits of
cloud computing)

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 Session 7 (Harnessing Telecommunications Networks, Web 2.0 and Social Computing)
 Different types of network (LAN, WAN, Enterprise network)
 Network Fundamentals (Comm. Media, network protocols such as Ethernet (for LAN) and
TCP/IP (internet), types of network processing, (i.e. client server or peer to peer computing)
 Know how data is being transmitted from one computer to another via the internet (i.e.
digital/ analogue , how TCP/IP works)
 Network applications (discovery such as search engines, communications such as email,
collaboration such as teleconferencing and video conferencing, and education such as e-
learning and distance learning)
 Web 2.0 – Social computing – tagging, blogs, RSS feeds, Wikis, Mash ups
 Benefits and risks of social commerce and its applications (such as marketing and CRM)
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 Session 8 Utilizing E-business and E-Commerce; Wireless Technologies
 Types of Ecommerce – B2C, B2B, C2C, E-government, Mobile commerce, Social commerce,
Conversational Commerce
 Ecommerce business models – online direct marketing, name your own price, affiliate marketing,
memberships, online auctions (see table 7.1)
 Electronic Payment mechanisms – Echques, e-cards
 Issues with Ecommerce (cybersquatting, taxes and other fees, other legal issues
 Wireless technologies (Short range – Bluetooth, UWB,NFC, Medium Range (i.e. wifi), Wide
Range (Cellular radio Wireless Broadband)
 Wireless Transmission Media (Radio, Satellite, Microwave)
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 Session 9 Using Information Systems within the Organization
 Understand how the following systems are used within an organization
 Transaction Processing Systems
 Functional Area Information Systems
 ERP and ERP II (i.e. ERP connecting CRM and SCM)
 Types of Reports
 Routine, Exception, Key Performance Indicator

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 Review
 Session 10 Customer relationship management, supply chain management and information
technology
 CRM (Operational CRM - know examples of customer touching, customer facing applications and
Analytical CRM)
 Customer Facing – Organization “faces” the customer (i.e. providing services to the customer)
 Customer Service Support, Sales Force Automation, Marketing, Campaign Management
 Customer Touching – Customer interacts/ reaches out to the organization’s services
 Search and Comparison capabilities, personalized web pages, FAQs, email and automated response
 Analytical CRM – used in providing business intelligence support by analyzing customer behaviour and
perceptions
 SCM (5 basic components – know how IT helps in plan, source, make, deliver and return).
Technologies - EDI, Extranet, Portals
 Pull vs. Push Model
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 Review
 Session 11 (The Power of Business Analytics)
 Business Analytics and examples
 Descriptive (sensitivity analysis, What-If Analysis, Goal Seeking Analysis)
 Predictive
 Prescriptive
 Presentation tools (i.e. dashboards, GIS (geographic information systems)
 Application of AI (computer vision, natural language processing, speech
recognition, intelligent agents, expert systems)

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 Session 12 (Acquiring Information Systems and Applications)
 Justifying Importance of IT Planning and IT investments (i.e. NPV, business case, BE,
ROI)
 Adv and Disadv of 8 diff. strategies for IT acquisition
 SDLC stages and how IT personnel and users could be involved in each stages
 System Analysis, design, programming and testing, implementation (i.e. parallel, direct,
phased, pilot conversion)
 Alternative Methods for system development
 JAD, Agile Development, End User Development
 Tools – prototyping, object oriented, component-based.

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 All the Best!
 Reminders:
 Please do not forget to do the practice final exam. I suggest the you complete the
entire exam first as if you are in the real exam scenario and then debrief your response.
 Course evaluations is open.  Please take 2 minutes to complete them. It is largely valuable
to those working with in the delivery of this course and in particular to me.  
http://courseevaluations.yorku.ca. 
 The process is entirely confidential. Instructors see no course evaluation results or
comments until AFTER they submit final grades and they NEVER see who said what.
 May your knowledge and your life prosper
 May what you studied here be useful in your future studies and career
 Thank-you for taking this course!
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